If I could give it zero stars I would
Moving Specialist, Wake Forest, NC - July 21, 2015
The poorest management I have worked for in over 25 years in the industry. It was always unorganized, but I could deal with that. Over the last two years, there's been some pretty big changes in management and structure. Now, during "peak season", they hire anyone with a pulse. They make us work 10 to 12 hour days, but the upper management leaves at 5pm (and take an hour+ lunch every day). We can only take 30 minutes or it's a write up if we're late. They have set it up to make it very difficult for anyone to make consistent money. If you take a few days vacation, when you get back, you'll have a bad shift (nights and weekends), and you will have to earn your way back to getting good calls. During the slow season, they fire several people to get staffing to a minimum. I worked there over 5 years, and saw this cycle over and over. When I first started, they were a small center in a garage. It was unorganized, and benefits were bad, but the friendly atmosphere made up for it. That's all changed. Now, you still have a lack of organization and expensive benefits, but the militant environment from larger call centers. You can count the people on one hand that have been there more than a year.