Compassionate and respectful people working there.
Wow where do I begin. In a nut shell, 211 is a comprehensive info and referral and disaster center that services all of San Diego County. People would call in basically for help. 211 had a data base at my time of employment of 4,500 agencies and programs for callers. Now I am sure there had been much more added. But it was rewarding in that we had the tools and information for men, women, children and seniors, the disabled and for people with mental issues, drug issues as well as alcohol. We would take 80 to 100 calls per day during non-holidays. Now on the Holidays the calls would double. It was hard at times getting calls from people who we were unable to help. There is always that caller who unknowingly would call us either too late when no services would be available. 211 is a nation wide service all across the United States.