You can meet some fun people but...
Customer Service Representative (Former Employee) – Aurora, CO – June 28, 2016
I was generally disappointed by my experiences working for this company. I was initially contacted by a recruiter regarding a position that paid $15/hr. When I called back for more information they told me the only campaign hiring started at $8 and if I made it 90 days I could get up to $9.
They called again a few days later offering a position at $12. I went in for one of the shortest interview processes of my life then went into three weeks of training at $8/hr. Once training completed, the pay went to $12.
My biggest complaint was with scheduling. I went from working midday, to early morning, then to afternoons, to nights. The evening to night change was given with almost no notice.
My next biggest complaint is around pay and promotions. The campaign I worked on had different levels of support for the phone agents, but there is no increase in pay for doing the extra training and taking on the more difficult cases. Then when the campaign expanded to include other tiers, with higher pay, existing agents were excluded from applying for those positions, the were only offered to new hires and people applying from other campaigns. Multiple promotions were handed out for SDs and TLs based not off of any interview process, or qualifications, but the fact that the person was "good friends" with or dating someone management liked.
The working environment wasn't terrible, but this is a company more concerned with who you know as opposed to what you know.
Some of my coworkers, some of the customers I worked with, especially internationally
Favoritism, nepotism, no holiday pay, next to impossible to earn/use PTO, never received campaign benefits