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24-7 INTOUCH
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15 reviews

24-7 INTOUCH Employer Reviews

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Compensation/Benefits
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If this company calls you... Don't answer the phone
Customer service (Current Employee), Frisco – May 15, 2013
Cons: the whole place
This is the worst company to work for. Management does not care about the employees at all. From listening to the Team
Leads since the Frisco office opened no one has done anything right. I have thought about it and there are no good points of working here. Yes you get a free Netflix account, but it is only $7.99. Get your own, you would be better off.
When – more... people come in for an interview, I want to tell them to turn the other way and keep looking for a job. You will hate this one and be looking for another one in 2 weeks. – less
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It is what you make you of it.
Customer Service Representative (Current Employee), Frisco, TX – May 9, 2013
Pros: pay a little higher than minimum wage, nice coworkers, free netflix account
Cons: everything else
I currently work here, and at the end of the day, it is what you make of it. It pays my bills. I used to joke with some co-workers/friends that they should offer mental health services. Dealing with customers all day is very stressful, ESPECIALLY these kinds of customers... You'll get people calling in who basically want you to speenfood them all the – more... information... I kid you not, I hear things like, "..I want to get the free trial.. It says e-mail..should I type in my e-mail?" and "I had a free trial last month, why was I charged this month?" multiple times a day.....

Love the people I work with, managment is a hit or miss. Customer satisfaction surveys sort of play a big role on job stability. The biggest thing that frustrates me is even if I feel I did a good job on every call, if that darn customer answered NO on "Were you satisfied with your Netflix experience" at the end of the call, depending on your standing score you may get a verbal warning. Of course, with every job, there are good days and bad days.

I had a great team lead but like I said managment is a hit or miss.

I had written an earlier review that I actually had deleted off this site because I felt bad, it was a lot more negative. Maybe part of the reason I'm giving a less bad review is because I just got a better paying job and I get to leave this place!! – less
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DISAPPOINTMENT!!!
Customer Service (Former Employee), Frisco, TX – April 26, 2013
Pros: easy, easy interview process!
Seriously, I thought this would have been an awesome experience to become employed at a up and coming company such as Netflix; however, I was sadly mistaken! Step one: The first interview you are asked to take a pre-k grammar test which you grade yourself. Then you take a beginners typing test in which you grade as well and bring back the results! After – more... the testing, you go and speak with HR who answer your interview questions with what they feel is the correct answer. You are advised you passed and invited to come back the next day for a sit down with the leads! So we arrive back, asked too sit at a round table because the TEAM LEADS make the hiring decisions! (Never heard this before) They come in, ask us to share our name and something about us! Then, we each do a 30 second kiddie script.. They then ask us to go listen to a few calls and they will tell us who has the job! It seems you are hired by how well you say your name and what you say about yourself. I do know your education or experience in the industry does not matter because they told another candidate and I that we were overqualified! I will say that this is more a job for someone who has just gotten out of high school or someone who is not looking for a career and just need a job! There is no dress code, employees had on hello kitty house shoes, daisy dukes, tank tops and hair wraps. There was a few eating and drinking at the desk! – less
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Productive and laid back job with die hard Abercrombie & Fitch customers.
Customer Service Representative (Current Employee), Denver, CO – March 31, 2013
I love coming to work everyday, but I wish I got paid more. These customers are awesome.
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Heavy Micro-Management
Customer Service (Former Employee), Frisco, TX – March 7, 2013
Pros: free netflix
Cons: everything else
It's all about the survey. If you get too many "NO" on the survey, the manager will give you an oral warning. The managers are lazy and refuse to take calls. They will give you the run around and make you go back on the phone even when the customer ask for a manager. The managers don't really care for the customers; the manager will actually tell you – more... to lie to the customers just to get them off the phones. – less
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– March 10, 2013

I never worked for netflix but went in for a interview and got to sit in and listen to the calls. The particular person who i was sitting with had a customer who was having a problem with the account being billed and would not get off the phone and wanted to speak with the manager. The manager refused to do so because he was wanting to listen to his music and play a game on this computer. He told the employee to just tell the customer a credit would be placed on their account just to get them off the phone and the proceed to tell the employee not to place one and put in the notes did not offer credit. I come from a strong background of management and was looking for a job when i was laid off. Glad they told me i was to over qualified for the job.

Tanner – April 24, 2013

Working for 24-7 is the worst job I have ever had. You are treated badly everyday. Management never says anything good about anyone. The employees that are in management , have no idea what they are doing. Since working there the turn over rate is probably 75%. If the job is so good, them why do people keep leaving?

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Worst run company
Account Executive (Former Employee), Greenwood Village – February 17, 2013
Pros: free netflix
Cons: everything else
This place is not professional at all. I've had supervisors say they wanted condoms for christmas, the use of the N word was used by people in higher positions, promoted the gangster lifestyle, and it was hard to get a correct paycheck. Their idea of a nice employee dinner was buying everyone ramen
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Highly disliked job
Customer Service Representative (Former Employee), Greenwood Village, Colorado – February 15, 2013
Pros: free netflix services, able to move up quickly
Cons: poor management structure, work all holidays, evenings, and weekends
Must have thick skin to work here, a lot of the customers complained and said rude things (typical call center environment). Management organization very poor, if you needed help it took a while to get someone to you, or received different answers. Highly watched on your ratings of the day, customers are required to answer a survey at the end of the – more... call. If you receive a lot of "No's" you would be reprimanded quite frequently.Consistency of schedules was always off, you never worked the same hours as the week before. Too many employees for the amount of managers. Training makes you excited to work for the company but honestly if I could give zero stars for the overall rating of this company I would. – less
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Installations for cable to customers
Customer Service (Former Employee), Aurora, CO – January 14, 2013
Took calls about installations and appt.
Ive learned how to control some customer regarding their atittude on the phone also how the company works with customers and what not do.
mangers need to take job more serious when it comes to sup calls.
co workers really immature but I really kept to myself to avoid problems.
when a managers tells u to escalate – more... a call so customer dont need to talk to them nomore.
I really enjoyed learning something different in what I trained to work on. – less
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Frustrating
CSR (Current Employee), colorado – November 8, 2012
Pros: decent pay, laid back
Cons: micromanaging of everything, poor management
The calls themselves are not too bad, in fact I enjoy talking to most of the callers and co-workers are really nice. The frustrating part is your stats are more important than anything. There's a one question survey at the end of the call asking customer if they are satisfied with their netflix service....yeah so you could fix the person's problem have – more... them leave the call happy but still get a no because they're mad at netflix and it reflects on you. After one no they come sit and listen to calls to see what you're doing wrong and then tell you nothing about what you can do better or any real feedback at all. Most days you can get the dsat down to single digits but they rarely see it that way. They say don't let the nos bother you but how can you not when they come and hover over your shoulder. They do the same with call length and how many people you get to survey. If they didn't micromanage so much it would be a lot better of a place to work at, and if they had a more set schedule, it fluctuates so much that I can't do full time since I need specific days off for school and they can't do that for full time. You have to be available for 12 hours a day 7 days a week when full time. – less
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Good Place
Netflix Customer Service Rep (Current Employee), Greenwood Village, CO – September 17, 2012
Pros: people
Cons: non consistent schedule and slow respnse to issues
To build experience and gain knowledge in customer service field.
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productive, fast pace enviorment, outgoing co-workers
customer service rep (Former Employee), Greenwood Village, CO – July 25, 2012
Pros: lovely co-workers, benefits
Cons: poor job sercurity
It was a fun and fast pace enviorment. Very sufficient growing as a company. typical work day would be supporting customers inbound and assisting co-workers that need additional help.
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24-7 intouch work
Bilingual Customer Representative (Current Employee), Denver, CO – July 12, 2012
Pros: wonderful people
Cons: not well structured
not a very structured company. the company is very disorganized. the people are very freindly. atmosphere is easy going. mangement wasnt well done. loved my co-workers only reason I would go to work. there are different companies in one. some are easy others are hard. easymoney but can be stressful at time.
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Good pay
Customer Service Representative (Current Employee), Greenwood Village, CO – May 10, 2012
Pros: good co-workers, good pay.
Cons: short breaks, unorganized, unappreciative.
Working for 24-7 inTouch has been okay. I love my co-workers but do not feel as if I am appreciated as a employee. I feel as if I am very expendable and not appreciated when working hard,
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An average inbound call centre
Customer Service Representative, Netflix Inc. (Former Employee), Winnipeg, MB – February 12, 2013
Pros: a lot of support from management, extensive internal knowledgebase, no scripting.
Cons: difficulty changing availability, voip phone system issues
As a call centre, the day-to-day activity doesn't vary much for those on the lowest tier. You come in, find a desk, set up your station with the required programs for your job, and you take calls; there isn't much to it.

What I believe makes a good call centre is the morale in the building. I've been places where you can tell that people have given – more... up, but I found my Netflix crew to be energetic and fun to be around; which certainly helped make the day go by smoothly.

I enjoyed my time on the Netflix project, it is an interesting service, one of it's kind here in Canada and growing quickly. Though our main focus was the Canadian clients, in my time there I took calls from US citizens as well as Latin America when they first branched out.

You really need to able to grow and change as the company does. It was a fledgling when it first came to Canada, it was the first time Netflix had gone to another country and we had to learn with them. There was the good and the bad, but it really helps you learn to roll with the punches.

Of course this review is specific to the project I was on, as it was my only experience with this company. – less
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Quiet yet fun
Customer Service Representative (Former Employee), Winnipeg, MB – December 19, 2012
Pros: friendly easy going environment
Cons: long hours
Basically monotonous routine if you're working for the jpay account but overall easy and enjoyable place to work.
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