Simple job made difficult by very poor management.
Night Service Representative (Current Employee) – Fairfax, VA – March 31, 2017
Working as a Service Representative isn't difficult. The management of 24 Hour Fitness make it a stressful environment for no logic reasoning. They seem to have a misguided approach to how they carry themselves and interact with members. Treating a gym similar to a car dealership more than what you would think of from a gym.
Service Desk Specialist (Former Employee) – Carlsbad, CA – October 19, 2017
Working on Helpdesk taking phone calls and emails with computer, phone, networking issues, resolving issues and following up on issues not resolved on first call. Work was interesting. Management playing favorites and not following the company guidelines and when reported to HR nothing changed
Assistant Service Manager (Current Employee) – Simi Valley, CA – October 18, 2017
I worked for the company for about 4 years and moved up quickly with how much knowledge i had of the company but unless you know people throughout the company or are friends with certain people its hard to move up to high management.
Not an ideal place to work while finishing your college degree
Front Desk Service Representative (Former Employee) – Friendswood, TX – October 18, 2017
Poor management Efforts go unrecognized and/or acknowledged Horrible pay Management does not care to promote and/or acknowledge anyone that does not plan to grow with the company Work ethic and efforts are unacknowledged if you do not intend to stay with company
guaranteed things that did not happen. Stressful place to work and very unorganized
Kids Club Attendant (Former Employee) – Glendora, CA – October 18, 2017
Overall an unorganized environment and very self centered place of work. No advancements are even discussed because they are not ever made. They guarantee things that they will never follow through with.
Trainer/Health Coach (Current Employee) – Denver, CO – October 14, 2017
Being a personal trainer you have to hustle. At 24hr they structure their pay to benefit you if you’re training over 32 sessions a week. If you are training anything less than that you make very little money.
CUSTOMER SERVICE AGENT (Former Employee) – Las Vegas, NV – October 11, 2017
working here was a bit challenging due to the fact that calls were coming in back to back and some customers were not so happy. I learned a very valuable skill working here, that was how to deescalate unhappy individuals and finding common ground.
General Manager (Former Employee) – Dallas-Fort Worth, TX – October 11, 2017
24 Hour Fitness is the largest fitness industry nationwide. I love what I did there helping people reach their goals, coach and develop Team Members. But, upper management level expect you to take ownership of the club but they are never there to support. No enough development for a GM. Human Resources is not available when you need them. Very poor management is last 3 years. I would not recommend a friend to work for this company.
free memberships, work friendship with team member and members
upper management not available to coach you. High turnover with GMs and SAs.
Personal Trainer (Current Employee) – Las Vegas, NV – October 10, 2017
How much you know about fitness or how qualified you are does not matter. All they care about is sales. Some people are simply given all work they can handle while others are supposed to get their own clients.