Provided desktop support for staff members with PC and software related issues in a Windows environment.
Built, deployed, imaged PCs and provided troubleshooting remedies.
Maintained nightly backup tapes.
Provided support for selective commercial customers using web-based software.
Tested, then scheduled application upgrades to ensure compliance and best practice standards.
Installed laserjet printers and all/any hardware that satellite locations may have needed.
Worked in 10 person IT department for 17 years.