Implement 4Corners Homes customer philosophy and core values in systems, skills, and attitudes that result in a positive company image and foster repeat referral customers.
Duties and Responsibilities:
Develop procedures with QA Inspectors
Organize and implement customer meetings (pre-con, pre-drywall, Orientation, Warranty)
Monitor completion of Orientation items, ensuring timely response by trades
Develop and maintain a regular reporting system summarizing number, nature, and completion of Orientation items
Identify recurring items and work with QA and trades to eliminate where possible
Create procedures for processing routine, emergency, and out-of-warranty items
Maintain a reporting system summarizing the number, nature, and completion of warranty items
Identify recurring warranty items and work with construction and trades personnel to eliminate those that can reasonably be eliminated
Document and appraise performance of trade contractors in the areas of warranty and customer treatment. Work with trades to improve customer service performance and attitudes.
Create and Institute after move-in homeowner campaign
Control costs by efficient use of personnel, appropriate back charges to trades, and feedback to construction and purchasing regarding recurring items
Sales & Marketing:
Orient and update sales personnel regarding service procedures, including preconstruction meeting, pre-drywall walk, Orientation and warranty service
Provide sales offices with 4Corners Homeowner manuals and other materials to promote positive and realistic customer expectations regarding 4Cornershomes and services