Customer Service Administrator
4Corners Homes - Edmond, OK

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SUMMARY
Implement 4Corners Homes customer philosophy and core values in systems, skills, and attitudes that result in a positive company image and foster repeat referral customers.
Duties and Responsibilities:
Construction:
 Develop procedures with QA Inspectors
 Organize and implement customer meetings (pre-con, pre-drywall, Orientation, Warranty)
Delivery:
 Monitor completion of Orientation items, ensuring timely response by trades
 Develop and maintain a regular reporting system summarizing number, nature, and completion of Orientation items
 Identify recurring items and work with QA and trades to eliminate where possible
Warranty:
 Create procedures for processing routine, emergency, and out-of-warranty items
 Maintain a reporting system summarizing the number, nature, and completion of warranty items
 Identify recurring warranty items and work with construction and trades personnel to eliminate those that can reasonably be eliminated
 Document and appraise performance of trade contractors in the areas of warranty and customer treatment. Work with trades to improve customer service performance and attitudes.
 Create and Institute after move-in homeowner campaign
 Control costs by efficient use of personnel, appropriate back charges to trades, and feedback to construction and purchasing regarding recurring items
Sales & Marketing:
 Orient and update sales personnel regarding service procedures, including preconstruction meeting, pre-drywall walk, Orientation and warranty service
 Provide sales offices with 4Corners Homeowner manuals and other materials to promote positive and realistic customer expectations regarding 4Cornershomes and services


Indeed - 20 months ago - save job - block
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