Challenging yet rewarding work environment. Very dynamic and always busy.
Operations Manager (Current Employee) – Tampa, Florida – May 21, 2015
Verify adequate scheduling, handle any custom service issues, audit revenue, perform personnel audit, advise associates of expectations for the day and ensure team was knowledgeable about any special events that would drive business.
How to correctly forecast staffing needs, to create site specific training manuals, motivate staff, interact with clients, address customer service opportunities.
It is a tight management unit with strong central leadership that works together to meet any opportunities company wide.
Hardest part of the job:
In a dynamic environment there are many variables that create opportunities for expanding one's management skills, to meet the needs of the guests.
Most enjoyable part:
Training a team of service professionals and guiding them through development to the point that many of my associates moved on to supervisory and management positions,
Being trusted to run million dollar a year + operations almost autonomously
Sometimes the schedule was seven days