Following up with clients who requested quotes over the phone, or internet. Quoting, Cross Selling, Upgrading, Endorsing, Marketing.
I learned the important values of insurance business and how it insurance plays a big part in our daily lives. Insurance is needed for everything pretty much. It can indemnify the ones that are in need when are in need.
Management wasn't great. Managers didn't pay close attention to how every employee was doing their job on daily basis.