Senior Service Coordinator
• Assessed vehicles for necessary repairs, and generated work orders
• Answered heavy phone calls, and performed cold-calls to increase business
• Worked directly with Service Manager, VP of operations, and staff to ensure smooth operations of the Service Department
• Produced estimates and obtained approvals and purchase orders from customers, and major fleet companies.
• Performed light debt collection for unpaid invoices that were 30, 60, 90, and 120days old.
• Provided high-quality customer service by updating customers on status of repairs, handling customer complaints, visiting customers, and updating customers on status of repairs
• Opened and managed new accounts, which includes drawing up service contracts and following through with the financial applications, as well as billing and opening work orders
• Compiled budgets, ran reports, monitored P&L reports, and made weekly service updated sheets for corporate meetings