A typical day at work involved getting caught up with the current state of a client's behavior, mental stability, and case status. Eventually, calls and emails were made out to our supervising agency and other informing agencies to request reports or documents to complete a client's case. Additionally, there would be frequent contact with the client's family and client's themselves to inform them of their case status.
I learned how to interact with challenging people of diverse social groups in order to meet a client's needs and goals.
Overall, the management has been awful. The first director of the program did not respect personal and professional boundaries of her team. She would have favorites based on who stroked her ego most and did not take quality of work into consideration when assigning leadership positions and promotions. Additionally, upper management replaced her with someone who exhibited the same behaviors to a slightly lesser degree.
The most enjoyable part of the job was easily interacting with the clients but the turmoil, lack of proper communication, unprofessional work environment did not make the experience worth it.