We believe in doing what’s best for seniors. It’s the foundation of our commitment to doing the right thing. We believe that staying true to our core empowers families, partners and employees with the knowledge, perspective and connections they need to feel supported and confident in their decisions.
A Place for Mom is your chance to make an impact in a thriving, mid-sized company and feel good about where you work. You'll collaborate with outstanding colleagues; smart, supportive, creative people with diverse experiences at companies that range from Seattle tech start-ups to Amazon and Expedia, to best-in-class senior living corporations and global consulting firms BCG and McKinsey. We're always looking for passionate people whose ideas and ambitions can make a big difference.
Feel Good About Where You Work
A career with A Place for Mom is your opportunity to join a growing company genuinely committed to making a difference in the lives of seniors and their families. Our employees are the reason we're able to help more than 200,000 families a year. Beyond the creative, collaborative atmosphere we work in every day, we're dedicated to providing our employees with a robust benefits program.
All-Inclusive Paid Time Off Policy
*3 weeks of PTO accrual to start
*8 paid company holidays
*2 additional floating holidays
*Flex schedules for most positions
Comprehensive Health & Well-Being Benefits
*Dental, medical, prescription and vision insurance
*Health saving accounts
*Life insurance / AD&D
*Long-term care insurance
*Short-term disability insurance
Competitive Pay, Retirement & Savings Benefits
*Employee referral bonus program
*Flexible spending accounts
*Monthly parking stipend, ORCA pass or public transit stipend (for corporate employees)
*Mileage reimbursement (field sales employees)
Culture & Perks
*Casual relaxed dress code
*Monthly catered lunches and happy hours
*Gift on your anniversary
*Celebrations around St. Patrick's Day, Halloween and other holidays
*Involvement in the community through local charity events and fundraisers
*In-house Starbucks espresso, drinks and snacks
*Lockers and showers for those who bike or run to work
*Results oriented, work hard, play hard culture dedicated to true work / life balance
*Commitment to diversity & inclusion
A Place for Mom is an equal opportunity employer committed to hiring and valuing a diverse work team. This policy of Equal Employment Opportunity applies to all applicants and employees, and to all aspects of employment, including recruitment, hiring, training, compensation, promotions, and treatment on the job, benefits, termination, and all other terms and conditions of employment.
A Place for Mom’s Senior Living Advisors (SLA) are responsible for qualifying and referring families, but a job that sounds simple at first can be very complex once you look at all of the facets of the job and what it takes to be an effective Advisor.
A typical SLA’s day centers around their “warm transfer” shift, which can cover any four hour block between the hours of 8:00 am to 9:00 pm local time, seven days per week. “Typically we are “on call” for those four hours; scheduled and ready for that warm transfer, but we email and make short partner calls that we can jump off of should a family call come through, “ explains Trish Bossow, an SLA with APFM’s Great Plains region. “We love to hear that “ping” [an alert that means a family is waiting for them] and are ready to help another family!” Outside of their warm transfer time, SLAs spend much of the rest of their day responding to emails and voicemails from both partner communities and families.
“Multi-tasking Is Essential”
An SLA’s focus is constantly evolving; the SLA is typing an email response to a partner one moment and speaking with an emotional family member the next. Trish also points out that there is much more that goes into working with a family than just qualification. “I typically am emailing as I am talking to the family, sharing VA benefits, medication dispensing options, Life Alert pendant info, etc.” SLAs act as a major resource for seniors, so it is crucial that they have accurate information about our partners to share with the family.
The APFM Customer Experience Team helps to collect that information by promoting Partner Central, which is our partner website that allows communities to share information about their offerings. Trish takes it one step further to support those efforts: “We have an internal profile that is critical to us sharing with the families, so if I see a bare profile, I email out a flyer that shares all about Partner Central and how to update things so we can pass on to the families what makes them unique.”
A True Partnership
SLAs also have to be mindful that they need to get the family their list of options in a timely manner so our partners are introduced to new families as quickly as possible. “Over the last 7+ years, I have learned to value my partners’ time more than ever because a good tour can take well into 2 hours,” Trish points out. “When we are assessing the family, it is our job to fine-tune the search with the specifics of what is going on to determine what would be a good fit so to not waste our partner’s precious time.” It’s a balancing act; the SLA is a resource for the family, but SLAs also recognize that no one sells a community better than its own marketing director. It’s important to refer to partners while the family is most excited and motivated to explore their options.
The day-to-day of being a Senior Living Advisor is hectic and complicated, but Trish loves her job and appreciates the people who help her do it well. “It’s a small circle in the industry so we end up getting to know each other over the years. Our ultimate mission is to make sure our partners know that we can’t do this without them and we are here to do our part to get the family the help they need. I treasure my partners more and more as the years go on and they know it! There is nothing better than a great working relationship with a partner where we can truly help the family together.”
Work Hard. Play Hard.
We’re committed to continuous improvement – not only for the business, but within our own team as well. We encourage our team to develop their own delivery style and cadence. Each team develops their own approach to delivery with their business counterparts resulting in better communication and faster execution. By empowering our developers to experiment with new technologies and to be highly engaged with the business, they understand how they're contributing to the overall success of the company at every step.
As a team, we work together to create cutting-edge products while also emphasizing a core set of cultural tenants:
Ownership – We own our solutions from end to end. When issues arise we employ Kaizen methodologies and the technical aptitude of our developers to ensure that they are addressed quickly and permanently.
Leadership – Every person on our technical staff has the ability to lead through example, innovation and passion in their work. With daily stand-ups, monthly roadmap and business reviews, everyone has the opportunity to have their ideas heard and implemented.
Transparency – Our team spends a lot of time working directly with the business leadership group to develop delivery roadmaps. Through meetings and updates, we take this map and ensure it's being driven forward.
Customer Centricity – We focus heavily on both internal and external customers. We have more than 15 years of data at our disposal to help ensure that we are the first to identify trends for all the solutions that we provide to our customers.
A Place for Mom is a senior living referral company dedicated to improving the lives of seniors and their families. We are transforming the way consumers make senior care decisions, find and connect with senior living communities.
Through our local Senior Living Advisors, comprehensive senior housing database and resources you won't find anywhere else, we equip families with the knowledge they need to make informed decisions and feel less alone as they face the many challenges of caring for aging loved ones.
We’re deeply committed to both the well-being of seniors and the satisfaction of the families we support. In our most recent family satisfaction study, 98% were highly satisfied with the service we provide.
Founded in 2000, the company is headquartered in Seattle with more than 300 Senior Living Advisors located in major metropolitan areas across Canada and the United States. – less