Host/Hostess
A Taste of Britain - Wayne, PA

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A Taste of Britain in Wayne, PA, is looking for a responsible and friendly host/hostess. Regular hours are 9:30 am – 4:00 pm, Tuesday through Saturday. Some flexibility with hours/days. Previous hosting and/or serving experience preferred. Knowledge of or interest in teas and British foods is a plus!

This is not your average host position! In addition to greeting and seating customers, you will handle phone calls and questions, to-go and catering orders, and ring up retail purchases. This is a very busy but fun position! We need someone who will take ownership of our front-of-the-house, take pride in keeping things looking great, and truly enjoy helping our customers. When you send your resume, PLEASE take the time to put a few sentences together and let me know why you think you would be a good fit for our shop.

Qualifications
*Warm and friendly personality
*Clean and professional appearance
*Able to multi-task in a fast-paced environment
*Ability to remain calm under pressure
*Ability to stand for long periods of time
*Clear speaking voice
*Ability to learn and operate POS system (Digital Dining)
*Sense of ownership and responsibility
*Trustworthy and mature
*Works well with others, enjoys interacting with other staff and customers

Job Responsibilities
*Serve as a pleasant and welcoming face for customers
*Greet and thank all customers
*Answer the phone; provide basic shop information; speak clearly and pleasantly
*Take reservations, including larger group reservations
*Seat customers, communicate with servers
*Know our menu and be able to answer all questions about our menu
*Ring up guest checks, run credit cards, close out guest checks
*Take to-go orders, enter into POS system, accept payments
*Ring up retail purchases; answer retail questions; keep retail space looking neat, organized, and appealing; help with retail ordering (track items we’re getting low on)
*Help servers (make tea, bus tables, run food, get drink refills, fill sugar bowls, fold napkins)
*Provide basic private party and catering information to customers
*Take orders for catering pickup orders
*Process credit card tips; close credit card batches
*Ensure that dining room is kept in great condition; freshen flowers as needed; make sure all morning and end-of-day tasks have been completed
*Communicate any problems, questions, or issues with the owner


About this company
A Taste of Britain is a cozy cafe and tea room. We serve award-winning scones, full afternoon tea, and over 40 types of loose leaf tea. We...