Pros: discounts on asseciores, free parking, mall discounts.
Cons: no breaks sometimes, no support system, hostile management, ever changing commision scale, no true leadership at store, faulty equipment to work with, favortism towards friends
I learned a lot from my experience at working at this mall kiosk. Mainly on how to depend on yourself and do not rely on any supervisor or coworkers. On the job at this location was horrid.
I gained a lot of self confidence while working here because i was the only one i could rely on. Adding service and programming phones are only made more erroneous – more... due to faulty computers , inept customer service and poor communication with management.You may also want to learn where every restroom and store in this massive mall is or be prepared to catch grief from customers who are convinced you are customer service.
A typical day at working at this kiosk located at the Charleston Town Center Mall, is like watching your soul being sucked out from you. Usually you get five to 10 emails daily changing everything from prices to promotions on a daily basis. Good luck on trying to keep up to date. The supervisor is usually in the dark or don't care at all unless he trying to pass the blame off on his subordinates. He rarely if ever shows up on time or at all. He seems more concerned about slandering his soon to be ex wife to customers and friends, than worrying about day to day operations of the store.He also seemed to be big pals with the sprint store manager across the floor and forced us to loan them equipment, even thought we forbidden to walk near that store to talk to customer walking by. His boss is an arrogant moron that only shows attention to his female new hires. So if you have a question be careful of contacting him or his boss. The boss once told me I was texting way too much and I was only asking for help. If you're lucky you may get a nice little reply stating not to bother them while they are off the clock, so be prepared to go at it alone.
As for co-workers, you are fair game. Unless you are part of the managers inner circle and share the same hangovers as they do or you're not the apple of their or desires, don't expect any favors and be prepared to lose commission unless you are assertive with your sales. I was told it was standard operating procedure that if I talked a customer into activation or upgrade and they had to come in another day when they had the funds , all they needed to do was mention your name and you got the commission.Total BS. I had several customers tell me they gave my name to the manager, only to find out that he credit it to one of his pals. So try to arrange your clients to be their when you are working. He also had his pals going through my personal belongings that were there. So much for a right to privacy!
There are many difficult aspects of working for this company in a kiosk. Customers think you are a direction booth and will not hesitate
to interrupt you with paying clientele to ask. No restrooms , thieves, being located in the top miserable city in America, yes look up Charleston WV, and the cherry on the cake, the ever changing commission scale. This is a train wreckage in motion. It always being altered and never for the better. You can get wrote up for selling too many iPhones. You must sale so many accessories
per phone aka APB or you can be docked your whole commission and then wrote up and fired. You find that after a customer has shelled out more than two or there hundred bucks how hard it is to talk them into a 30 dollar screen protector, but you better learn how.
The most enjoyable part of this job is providing customer who didn't think they could get Verizon with service. Verizon by far is the best in the nation and people should not let retailers like A Wireless Communications sour their opinion Verizon wireless. I am glad i had the honor and privilege of being associated with them even though through a company like A wireless – less