Management Too Young and Inexperienced. Pay too low.
Pros: managers who are knowledgeable with the business.
Cons: low pay, favoritism, managers don't know how to manage people
I am a former employee who had seen unprecedented turnover of personnel..including me. The management in West Chester are knowledgeable but do not know how to handle people. I had seen situations where most of the workers would bust there behinds only for some be let go for trivial reasons such as putting a customer on hold or daring to argue with a manager if there was a difference of opinion. How is an employee who did a good job let go immediately without being given a second chance?
Another former collegue of mine told me she was never counciled about an error she made, was called into the managers office and let go. She said the manager was not sympathetic and even seemed pleased about letting her go.
Another issue is how hard the managers expected their workers work yet allowed a few "favorites" be allowed to walk around and visit others and then still I had noticed a group of people were constantly pulling their chairs together and have little fun pow wows. Managers never would tell "them" to get back to work. More favoritism.
It would be unfair for me to not point out some positives. Managers did have a lot of fun events for the employees and they also complimented when we did well.
As for pay, I know I worked very hard in my time there but the pay was surprisingly low. A job like CSR should receive at least $17 an hour. It is an unforgiving job and therefore the compensation should be higher. Again, turnover was high and low compensation was part of the reason.
Conclusion: Pyle needs more experienced management and to treat everyone fairly. Maybe pay should be based on performance. Then again I never had a review.
For me, leaving Pyle was hard but also the pressure on me was reduced. If you NEED a job, it's ok for awhile but keep a back up plan in your pocket.