Supervisor, Call Center and Dispatch
AAA Hudson Valley - Albany, NY

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Experienced, self-starter needed to monitor, direct and coach staff towards meeting standards for Emergency Road Service. The ERS Department receives and dispatches emergency calls to ensure towing, recovery and light service to AAA club members needing assistance. Will provide leadership, direction and assistance for dispatching fleet and receiving service calls. Responsible for quality control, procedure analyses, scheduling and employee relations. Knowledge of Capital District required and experience with radio communications, tablets, fleet procedures and automotive knowledge is necessary. Calm under pressure is essential!

Must be able to work a second shift schedule with one weekend shift. We offer a competitive salary and full benefits package including medical, dental, life insurance, 401(k), vacation and a FREE AAA Plus membership.

For more information on our company, visit our website at

Indeed - 12 months ago - save job - block
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