Customer Care Personal & Mail Processor (Former Employee) – work from home – January 17, 2014
Handled all word processing and typing. Entered data for reports and production items. Helped plan and organize company functions. Answered the telephone and represented the company in a professional and businesslike manner.
Customer Service Rep (Former Employee) – Sherwood, AR – March 2, 2017
The most enjoyable part about working for ABC Financial is I was able to utilize my customers service skills from the comfort of my own home. I love the way I had a team there to assist me immediately as I needed them.
IT (Current Employee) – Sherwood, AR – January 7, 2017
The pay is great but they have no boundaries. The number one goal (as in most places) is to make the customer happy. But the difference here is it doesn't matter the cost to the employee. Most places have some boundaries. You are expected to be available nights, weekends, holidays, vacations, etc. Burn out is a definite problem here.
Member Service Representative (Current Employee) – Remote – November 2, 2016
Great structure, training and upline. But the pay isn't good even for working from home. If they paid like AMEX, with the job responsibilities that this job entails then I would look into retiring with this company.
Remote Customer Service Representative (Former Employee) – Sherwood, AR – August 30, 2016
I recently went through the hiring process for this company and it was very very intense. I got hired on and began my 6 week training. They send you thousands of dollars of equipment. My very first day I was less than 5 minutes late back due to an issue with logging back in, I mean it was my first day. The trainer said I missed roll call and I let her know what happened. She said okay. I finished the entire day and came back in the next day. Halfway through my second day I got a phone call in the middle of class saying that I was being fired for missing roll call. I was lead on. I contacted HR to discuss the situation and literally all they had to say was "The termination stands". They are so very quick to rip you apart on the smallest thing. You are required to have your webcam on the entire time during training which is fine. My tiny 4 lb dog jumped into my lap during the training and sat down on my lap. Less than a minute later my trainer PM'ed me saying no dogs allowed and I was violating the webcam policy. This company seems great but they are way too strict and they do not care. They say they do and they make fun of employees who say they don't care, but they truly don't. It was my FIRST day and an honest mistake. Unwilling to budge or even give me a second chance, or help me make sure I understand what to do in case of an issue. They also make you constantly fear for your job. Reminding you they can terminate you at any time with or without cause. Telling you if you fail a test in training you'll be terminated. Telling you if there are people in the background youmore... will be terminated. Telling you that if there are noises in the background, if you don't do this very specific thing, blah blah blah, you will be terminated. Stop making employees so fearful of losing their job at any turn so early into employment.
Ridiculous. Steer very very clear of this company.less
Customer Service Rep (Former Employee) – Work from home – July 22, 2016
I loved working for this company! I resigned because they had too many technical issues with the equipment they provided making me miss too much work. Even if the issues was the company's fault you can still be written up for it if you do not make up the hours. If you did not make up the hours they took from your PTO. They expected me to work almost 13 hours with no break! The training was great and pay was great also with benefits.
Onsite Implementation Manager (Current Employee) – Sherwood, AR – March 12, 2016
Every job is never the same as the last, you never know what you are walking into. I spent the majority of the weekends in airports- Saturday flying home, Sunday flying to the next destination. I learned how to treat clients, time management, adapt to different communities and environments, scheduling and booking travel, how to deal with unexpected scenarios and so much more that cannot be put into words. This is an amazing job for someone who loves to be in a different state each week. The most difficult part of the job is work/life balance and not seeing my family for, sometimes, five weeks at a time. However, the absolute best part of the job is staying in fancy hotels, driving lovely cars, meeting new people, being sent to a club right by the sea and getting free travel miles.
Free travel and exploring.
Eating out all of the time, not being able to exercise and not seeing family.
ABC Financial is a great company to work for. They are passionate about customer satisfaction and seek out exceptional individual to help them "create raving fans." I've never worked for a company with so many employees that love what they do and everything the company stands for.
Customer Service (Former Employee) – Remote/Work From Home – January 14, 2016
The only reason I left is because of personal reasons that I didn't want to conflict with my work schedule and cause me to leave the job on bad terms. The money, hours, atmosphere and convenience of the job is great. I stopped really caring about call centers years ago and when I got this opportunity I fell back in love with it. Management and supervisors are awesome, the pay and incentives are so awesome...the hardest part of the job??? I can't think of any. I just wish they had flexible hours or even part time hours. That would make this job PERFECT. It's still great though and NO, I am no making this stuff up. I truly love ABC.
Lead Verifier (Former Employee) – Sherwood, AR – December 31, 2015
Proof reading contract after the data entry workers have entered into the system. I learned to proof read at a nice pace and become as accurate as possible. Co workers were nice and so were managers almost like family. Lunch breaks were flexible, which was the most enjoyable part.
Customer Service Representative (Former Employee) – Sherwood, AR – November 22, 2015
Calls were usually back to back. Calls usually consisted of gym members upset about the contract they signed with the gym, not realizing the nature of the contract they signed. It's really unfortunate that people don't read the fine print and the Gym higher-ups or whoever who generates these contracts are aware that people are not going to read the fine print or are not going to understand it. Then people are locked into a contract while no longer going to the gym but their accounts are being charged each month while they thought they ended their membership...What a pitiful game they play on consumers. I say don't pay to workout, it is free!
work from home
they treat grown people like children with the strict rules
Mail Clerk & Data Processing/Billing Management (Former Employee) – Sherwood, AR – October 19, 2015
I have no complaints. I make the most out of every opportunity that I start. Every position can have its downside and nothing is perfect but, if there is plenty opportunity available within a company I am an opportunist who is ambitious. This role was a great role.