Shift Manager (Former Employee), Broward County, Fl. – October 22, 2014
Pros: met great customers and became friends with a few.
Cons: my review should cover this
Worked as a shift manager. Store I worked for had a bunch of slackers that made it difficult to enjoy any part of the day and when I told upper management they blew it off since we always needed a "warm body" to come in.
Typical day: Open store (or close at night), count the money (which always seemed to be off) and see what items were low and stock – more... them accordingly. Sometimes we had early morning trucks (4am-6am) with 300-600 cases that would be unloaded by yourself and 1 other person. After the unload was done, you would then have to try and put away most of it before store opened. Morning shifts expect only you and 1 other person there. Gets frustrating when you have vendors coming and going and needing to scan in everything, while trying to keep store clean, watch for customers, ring up customers, watch for shoplifters and putting away the truck order.
Typical night: Close store, count the money and front the store. Employees always came up with excuses on why they wanted to leave early and since it was only 1 other person, they wouldn't be able to. This made them not want to work with you the next time they were there and they wouldn't. Again, nothing was done by management.
Company is family-owned. They only have stores in Florida. Rising in the ranks is almost a no go since the higher management is usually a family member (brother, sister, in law, etc.) The company doesn't have their own vision. They take bits and pieces of other similar establishments and try to incorporate them into their stores, usually with terrible results. Their commission system there is completely broken. We used to have single commission sales, but, then they switched to store incentive sales. This means that in the past, you could have made an extra $100-250 a week, then when they switched and "pooled" all commissions, everyone got a share - even the ones that hardly worked. So that extra $100-250 you would have seen on a paycheck would then be split between everyone. So if they weren't selling the ABC products (in this case called DTY - or- Direct to You), you wouldn't make much more on your paycheck than base pay.
Just some added info: Store is open everyday of the year except Christmas and Thanksgiving. If you are family oriented, this may not be the job for you.
Dead end job and wished that it wouldn't have taken so long for me to leave. – less
Salesperson (Former Employee), Fernandina Beach Florida – October 19, 2014
Pros: not being employeed at abc liquors.
Cons: being employeed at abc liquors.
Horrible company that doesn't even obey its own basic rules like employee confidentiality.The CEO’s and management only care for itself and don't keep personal information, problems, questions, or concerns strictly between HR/manager and the employee.
No training is provided to new employees by management or supervisors and you're expected to know – more... how to do everything in the store on your own, perfectly, without it.
The store manager often hides when needed or leaves randomly without informing employees or providing any explanation even if the store is busy – A store manager should be the last person to leave early or call out and always be there to help customers and employees.
As a cashier you’re not allowed to move from your position in front of the register even if the position is covered by another cashier and the store is slow at the moment or completely empty besides employees to do anything regardless of what it may be.
The cash registers are also horribly outdated and often lock up or provide the wrong information, refuse to apply coupons or discounts, and shut down when it rains. Basic fixes and corrections on the register are impossible without the store manager’s key such as undoing a double scan or a customer changing his or her mind on an item last minute. Which slows down the lines and creates extra work for both employees.
Other general Cons about this job: -You receive no breaks unless you’re a wine consultant or store manager -there isn't anywhere to store belongings or even a room to place them in. -You may be forced to unload an entire semi-truck of liquor at three AM with only one other ABC employee assisting you. -Outdated registers cause lots of PSV (post sales voids) which may lead to problems and conflicts with manager and customers. – less
Store Manager (Former Employee), Lakeland, FL – June 17, 2014
Pros: meeting people from all walks of life
Cons: no breaks
A typical day at work on truck day: arrive at 4 am and unload on average 350 cases with a 2 wheeler, check in product, then open store for business,assist customers in any way needed.I learned how to better handle people from a manager's point of view as well as from a customer's point of view.My co-workers were mostly dependable and worked there for – more... years. Hardest part of the job was unloading delivery trucks and taking care of angry customers. Being able to create relationships and guest loyalty with the customers. – less
shift manager (Former Employee), Pompano Beach, FL – March 7, 2014
Pros: comfortable, casual yet professional environment with flexible, amiable, helpful managers.
Cons: during holidays the amount of customers and demands could be a bit overwhelming but manageable.
Good managers, flexible schedule with college. Training in security protocol and financial/accounting/inventory procedures adequate and useful for future occupations and similar employers. Kept very busy with many different tasks and assignments, yet very positive and encouraging managers.
Wine Consultant: Fun position with great learning opportunities
Wine Consultant (Former Employee), Jacksonville, FL – December 12, 2013
Pros: enhanced learning, great staff, love the industry.
Cons: compensation was minimal with little ability to progress in management.
Responsible for daily ordering and stocking of 4,000 bottle inventory. Great customer interactions, wine tastings, store and inventory organization as well as travel to other local and statewide stores for special events. Also responsible for second store/location in area. Constant opportunities to increase my wine and spirit knowledge and good support – more... from area supervisors. – less
Assistant Manager (Former Employee), Saint Petersburg, FL – September 27, 2013
Pros: working with great team members, great knowledge
Cons: no breaks, no discounts
A typical day at ABC consists of going in at 8 am to open and get the store ready for business on that day. I come in count all the money make sure everything is balanced from the night before then i would do a cycle count which is a mini inventory to make sure all bottles are accounted for. The store opens at 9am which i would then start to begin to – more... receive shipments from the distributors i would scan and edsr all drops get them up and put away in between ringing up guest at the register. I learned alot of information on liquors and wine mixing drinks and paring foods with beer. I learned to check fake ids credit cards money. I also learned to notice who is very inebriated and no longer needed anymore to drink. I learned many different things on the palm pilot, also to always see things in the guest eyes would you shop and buy here? I had an awesome boss who I wish I could take everywhere with me , he always worked with my schedule to make sure it fit best for me being that i have children. I had A great team of workers in my store it was like a little family. Always had the store in great shape stackers always topped off beer cooler always filled shelves always fronted. – less
maint bitc (Former Employee), florida – September 13, 2013
Cons: low pay horrible management
Dont waste your time Abcwill jerk you around .They will low ball you on pay and then never give you a raise.The maint supv and dir of maint are spineless cowards who will throw you under the bus in a second.Upper management in this circus of a co are clueless ,incompetent bafoons.
Store Manager (Current Employee), Orlando, FL – September 4, 2013
At ABC Fine Wine & Spirits, I have been shown the importance of teamwork and what it means to work as a whole versus a segment. A typical day at work consist of completing daily task and ensuring that the employees on my shift are working to their best abilities. As a Store Manager, I oversee 8 employees and their work duties which is a big part of – more... my position in this company. It is also my job to make sure that the store is meeting the goals of the company as a whole. The hardest part of the job is providing the best customer service environment because it is important that all guest are happy and sometimes requires going above and beyond to make it possible. The most enjoyable part of the job is just having fun and watching my employees and guest leave work with a smile. – less
key holder (Former Employee), Florida – April 29, 2013
Pros: its a job
Cons: to many to count
Never again would I wish to work for such a poor company. No chance of advancement unless your willing to step on someone else to get there. The pay is lacking and the work environment is awful. No breaks and they expect you to drive merchandise to and from other stores on your time. Upper management is all related in some way or form.
Store Manager (Former Employee), Jacksonville, FL – February 11, 2013
Pros: customer satisfaction
Cons: no benifits
Prepared the cash tills for my employees, Prepared the store and stocked the shelves for the customers, assisted the customers with their purchases. I learned how to work as a team. The hardest part of this job was lifting the heavy boxes with wine and spirits in them. I most enjoyed helping the customers and making their visit enjoyable.
sales associate (Former Employee), Jacksonville, FL – May 31, 2012
Pros: interaction with customers, good hours
Cons: no breaks, no benefits, no career future
A typical day at ABC is kind of flip flop,meaning you come to work not knowing what type of customers your going to deal with.What got me threw the day were the customers because its always at least one customer each day to make me laugh.The management at ABC could be better,i felt like a choosen few of managers favored certain employees.
Productive workplace with very limited room for advancement
Shift Manager (Current Employee), Tampa, FL – April 9, 2012
Pros: classes (beer, wine), wine tasting events, pleasant coworkers
Cons: no break room, extremely weak benefits, weak upper management, barely any room for advancement
I maintain relations with clientele as well as many distributors keeping up with demand for current products. I have gained some quality management experience but desire a much more challenging and rewarding work experience. My manager is one of the best I have had at the store level. Upper management seems to be lacking in certain areas such as communication – more... and people management, specifically hiring practices and transferring people from store to store to acquire a "good fit" team. My coworkers are fun to be around and we generally all get along. There seems to be an awful lot of talking about people, especially when they are not present. The hardest part of my job is maintaining my specific department and area of expertise, beer. It must remain current and stocked with the latest products to meet demand of my guests. I do enjoy working the beer department, it is just like any other category of alcohol related products such as wine or liquor. Wine has many varieties, brands, and characteristics just as liquor does and beer as well. It's fun learning about new products and what consumers look for in certain beer products and meeting and exceeding their demands. – less
Working for ABC Fine Wine and Spirits has educated me in become a team member and thriving on great management and atmosphere. Since a member of the Tech Support team, my knowledge and overall outlook on Networking has increased dramatically. I would recommend this position to anyone starting in the workforce as a on site technician.