The Center Manager must establish and maintain excellent customer service with every existing and potential customer. Work involves but is not limited to: overseeing operation of the center, ensuring maximized sales and profitability, center security and safety, inventory control, meeting monthly and yearly Contribution To Plan (CTP) goals, and expense control. This position reports directly to a District Manager.
Duties and Responsibilities
Cashes checks using established risk analysis and risk management materials.
Follows and administers center security and safety procedures reporting discrepancies to District Supervisor.
Markets all ACE financial services through cross-selling and solicitation. Trains and assists other center employees in marketing efforts.
Processes customer loans accurately following written guidelines.
Oversees daily center operations. Reviews, interprets and acts upon reports.
Ensures returns and cash shortages are within established limits.
Ensures a clean and safe work environment at all times (parking lot, lobby and booth). Examines and inspects the conditions of internal and external signage.
Meets and exceeds center budget goals. Achieves profit maximization through application and control of expenses.
Maintains a flexible schedule to work in other centers as needed.
Performs other duties as assigned.
Minimum of 5 years customer service and cash handling