ACS Employer Reviews

I have worked for many call centers previously and wouldn't recommend this call center to my worst enemy. I was lied to from the very beginning from my schedule to the atmosphere. I learned that working at this company I couldn't be the person that I am. They try to teach you that everyone that calls in is lying which is not true. The case workers aren't – more...  contacting these people within the timeframe that they are stating they should. The management is okay. My co-workers were probably the best part of the job.We kept each other in good spirits.The hardest part was the NO BREAKS! And also the 3 MINUTES that they allowed you to go to the restroom. – less

Great place to work, management is great, job is not hard at all

If the management hasnt changed, and I know it didnt, the managers talk down to you and treat the employees like children. You cant even stand up at your desk to stretch. You have to wait til your breaktime..

A typical day at work would be assisting customers over the phone through troubleshooting steps. I've learned so much about the campaign that I'm under. I've learned about phone's and its features, what different price plans are available through the phone company, and how to manage a conversation with customers no matter their personal feelings about – more...  the service. The work environment is very friendly. The hardest part about the job is being able to take time off, but the most enjoyable is being able to resolve issues and provide extraordinary customer service to enhance customer perceptions about their phone service. – less

I worked there for 5 yrs II started at $9 per hour and that's where I ended at.

This is a very good company with a lot of opportunity. Dependong on the department assisgned you will work heavy hours but the leadership is very flexible with schedules.

typical day was to meet your quota of getting what was assigned to you done andthen assist others to complete their task.

Taking inbound calls from Verizon Wireless customers assisting them with their needs. I learned how to change price plans in a timely manner. I enjoyed working with all of my co-workers. The hardest part of the job was assisting customers when their had been death in the family and comforting them to the best of my knowledge. Ending the call when the – more...  customer is so very happy with the service I have provided them. – less

learned about claim, management not so great, hard part was getting recognized. I enjoyed working from home.

- Customer Service Representative

- Answered customers questions/ notated account
- Lacked Professionalism ( most co workers)

I was always an hour early cause I liked going in and talking to everyone before my shift , it was a nice place to work but gas was killing me and management starting to fall off, other then that was a good place to work, nice environment.

Very good place to work at, although there were days that were stressful, it was manageable. There was a small lack of teamwork, however we treated each other with respect and worked together when necessary.

I learned a lot from my coworkers it is emazing place to work. People are very friendly and helpful.

Everyday brought it's own challenges and priorities in meeting client needs

I was a customer service rep who assisted elderly members obtain their maintenance medications. I learned to work on many different computer systems at once, while displaying active listening skills to help the member recieve statisfaction with my job. The work enviroment was an welcoming enviroment. While every day I thrived at my abillity to make – more...  members happy, the worst part of the job were the restrictions that I faced in getting some of their medications, although I know that rules and regulations are put into place for a reason. – less

Bad practices,The best part to this job was the people I worked with.

A TYPICAL DAY AT WORK FOR ME WOULD BE TO ASSIST CUSTOMERS AND MAKE SURE THAT THEIR NEEDS ARE MET. IVE LEARNED IN MY 8 YEARS OF CUSTOMER SERVICE EXPERIENCE THAT NO MATTER WHAT THE CUSTOMER IS ALWAYS RIGHT AND THAT I HAVE TO GO OUT OF MY WAY TO MAKE SURE THE CUSTOMER STAYS HAPPY. THE MANAGEMENT WAS OK. MY CO-WORKERS WERE VERY SUPPORTIVE AND WE HELPED – more...  EACH OTHER OVERCOME HARD OBSTACLES. THE HARDEST PART OF THE JOB WAS NOT BEING ABLE TO WORK MORE HOURS. THE MOST ENJOYABLE PART OF THE JOB WAS BEING AMONGST MY PEERS ENJOYING THE WORK THAT I DO. – less

Its a great job. Its a great working enviorment. Its a great pace you learn a lot and its benifitial to your everyday life dealing with different customers everyday. And I would love to go back.

Receive incoming calls from sprint customers with device, equipment, and billing issues. The hardest part of the job is dealing with upset customers and assisting with possible retentions. The most enjoyable part of the job is the handful of great customers you receive.

detail oriented workplace
long hours
good people to work with