ACS Employer Reviews

Learned many things about Student loan financing and managing fulfillment operations.

..great management and coworkers! Learned how to do Billing for medical taught me hippa laws.

log - in and take calls till break times proform cases if needed.

before i worked there i never had a cell phone after working there i have become somewhat professiant in them

management is ok depending on what team your in

i got along with most co-workers

the hardest part of that job was dealing with some customers that were used to getting their – more... way

the most enjoyable part of the job was learningt new equipment – less

worked here before becoming a nurse, has to sit behind a computer all day, with very short breaks. The pay was not that good.

Fast paced work place, assisted with RX drugs for disabled or elderly people. Enjoyable part of the job is knowing I intended and strive to help each and every customer I had to be via phone with. Also I didn't stop until I found a resolution or an answer for customer.

Great place to work you are paid between $9.04-$12 or $13 based of your performance. If you're doing your job you should have no problem. They are very lenient when it comes to tardiness. You deal with all customer over the phone and its an inbound call center so you never have to call out. Most supervisors are really nice.

Best company to work for. Team players and great benefits. I was this for three years and I gained a great amount of knowledge regarding benefits. Would recommend this company to anyone.

i liked working for my mother it gave us a strong bond. The hours were early but it was a easy and fun job

I would take calls from clients with concerns and questions, worked various tasks for all programs which I would do data gathering and entry through the day, accept documents and research cases, also worked in nursing home que which I would process non claim spenddowns and deviations, and also worked in hearing and appeals which I would do pre-hearing – more... conference calls, research case, problem solving, and also processed hearing decisions, had to multi task daily, worked with micro soft programs such as word, excel and outlook. Management to me was poor, hardest part of the job was dealing with the work evironment, due they seemed to worry about production more than actually helping the clients.the most part I enjoyed of the job was speaking with the clients and being able to help them. – less

a regular call center job but management can be to controlling for no reason.. rude and just look forward for a check

Very fast paced environment. The most enjoyable part of this job was making my customers happy.

CPS is very demanding and fast paced. A typical work day can range from getting a new case , a child safety conference, home visits, court, removals and meetings. The day is very face paced. ACS is the foundation of my initiation into child welfare. Learning how to assess for the safety and well being of children, identifying abuse and neglect as well – more... as safety and risk interventions. Along with linking familie to community and family resources to mitigate safety or risk concerns.
The hardest part of the job was keeping up wtih documentation, the most enjoyable part was ensuring children were safe and having there needs met while remaining home. – less

Never been so poorly managed in my life.People are nice, but the best move on quickly. Best part of job was being able to work from home.

...........ACS does not provide employees with a sense of job security........................

didnt care for their managers and supervisors. When it got in to personal matters they did not care, and i was fired due to attendance because of family emergencies.

A typical day at work was working with my supervisor in his office on a daily basis from shipping and receiving, to shipping boxes, creating labels for boxes, looking up files in the database that needed to be pulled from the warehouse to send back to the corporate office, to whatever small tasks my supervisor needed me to do to keep the work flow moving – more... at the pace and standards set by corporate. I learned how to be my own leader, be more responsible and to carry multiple tasks. My co-workers were very friendly, family oriented, helpful, kind, team players, fun, motivated, inspirational and hard workers. There was no hard part of the job for me. The most enjoyable part of the job was the environment and the effort everyone put in towards their work. – less

This employer gave multiple opportunities to expand knowledge of the job at hand to better serve our customers. Co-workers were friendly and enthusiastic. Management was effective and helpful during normal business hours, in the later hours there was maybe one supervisor which meant longer hold times if help was needed which was a slight draw-back. – more... The hardest part of the job was if there was a slow day we weren't permitted to play games on our computers and talking amongst each other in a personal or playful way was frowned upon most times. The most enjoyable part of the job was the learning experience. On a typical day of work at ACS for the Aetna project we used our keyfab to gain entry to the customer service floor logged in to our extensions and logged into our computers. We had an alotted amount of time to pull up all of our programs and search engines that were required to perform our tasks as we answered calls from Aetna Medicare customers. We had a total of thirty minutes for break and 30 minutes for lunch which was more than enough time. – less

this is not the type of job i thought it would be. There is more pressure on you then you think

I am one of 6 Human Resource helpline Reps/Customer Service Supervisors. We handle incoming HR and executive calls as well as any escalation that may need to be addressed by a regular Rep. I monitor call volume as well as make sure team members adhere to their given schedule. I monitor call quality.

Flexiable schedule, great pay and benefits. Excellent place to work. Friendly staff, excellent training provided