Programming changes and troubleshooting our part of the Health Care duties I enjoy, ADP had poor Management communication to their employees
Pros: was able to work from home and the benefits were excellent
Cons: poor communication between departments and leads
I learned how to utilize Java and Sequel, developed processes and procedures to ensure my daily job functions were completed. Worked on individual projects. Troubleshoot about 10 to 15 cases delivered to me daily by a lead programmer.
Worked with clients all over the united states including, east coast, west coast, and mountain standard.
The most – more... enjoyable part of my job was the satisfaction and thanks I would receive from my clients, external clients, that were happy with my changes and or updates to their payroll and or connection files.
There is nothing worse then paying for a system that you can't utilize your payroll process and ensure it be correct and or entering data into a HR system that would drop data and or send over incorrect data on a connection file being delivered to get claims paid by their own clients Insurance companies. Correcting the problem was my focus and fulfillment of this position.
The hardest part of the job was management communicating to the programming and quality assurance teams. Would not find out about upcoming changes, events, system testing was completed, who was working my programming update if it was to extensive. The departments did not talk to each other or have department meetings together.
From April to December of each year was Open Enrollment period which was extremely impacted your daily work flow. You were expected to schedule conference calls with payroll, vendors, the client and insurance company involved in coordination of programming changes I would need to update to their connection to ensure an updated or changed Open Enrollment file was sent successfully and on an exact time/schedule.
I enjoyed open enrollment, but there was a lot of work that could have been streamlined and procedures created to ensure the client was satisfied and happy and as a support specialist I could complete the programming faster.
ADP's manager of Connection Support Specialist was not open to a lot of ideas. Those were left up to the three leads we constantly had to same time to receive updates, know of changes or a simple question. – less