Very supportive team members, great culture, but training program needs improvement
National Accounts Solution Center Consultant (Former Employee) – Clackamas, OR – December 11, 2016
I worked with a fun and incredibly knowledgeable team of people that had worked for ADP for decades. Working with the team was the best part of the job. The only drawback to my position was the lack of training on important processes, which, in my opinion, did not adequately prepare me to support the clients I was assigned to support. Having been a payroll processor for years, I was excited for the potential to learn all of the 'behind the scenes' functioning of ADP, but their one-month of training focused mainly on concepts I already understood. For the remainder of my training, it seemed that ADP expected me to 'learn by trial and error'. It was common for me to have to ask my experienced team members how they would solve the problem for a client, as ADP's extensive 'knowledge database' to which I had access never seemed to provide a solution. Going to my more experienced team members would always provide me several completely different solutions, some adequate, some not, but would invariably interrupt THEIR incredibly overloaded work day. I would have liked working for ADP more if I had been given a broader range of structured training.
Great people, fantastic team environment, fun activities, great benefits
Lack of adequate training, work assignment overload