Pros: benefits, downtown location
Cons: short breaks, pay, work/life balance
A typical day would be to log into a phone queue, wait for a call. Once you get the call, you have to do the work. If after the call, work still needs to be done, you have 20 seconds to complete it. If additional time is needed, management approval is needed. Procedures change constantly and management does not do a good job in communicating them.
Culture – more... is good, everyone gets along. – less