AECOM is an American worldwide provider of professional technical and management support services to a broad range of markets.
Help Desk Specialist (Current Employee) – Chantilly, VA – January 18, 2016
A typical day at work for me in the Environmental Protection Agency's (EPA) Call Center is to provide professional and courteous IT support by means of telephone and electronic mail for the Employees and the Private Sector. During the course of the day in our fast paced call center, I create, update, resolve and provide technical support to customers requiring assistance with Software, Telecommunications, Email/Lotus Notes/Outlook, LAN support and Infrastructure issues.
I coordinate with Management in ensuring that some major program directions and changes are effectively communicated, encouraging the staff to move forward and contribute to planning, evaluation, integration, and implementation of new systems. I offer assistance to my co-workers whenever called upon for support.
The most enjoyable part of my job is providing professional and courteous IT customer service support to each one of my customers.