Management does not care for customers - only numbers.
Pros: Good pay, great benefits, awesome employees
Cons: Manager gives his 'minority' friends priority, management does not care about user satisfaction
Working in the help desk department, it was clear that management did not care about the customer satisfaction.
Have a call that could've been resolved if you spent 15 minutes on the phone with them? Well you better escalate because the call time can't exceed 12 minutes. Now we have to waste another 12 minutes when the user decides to call back in about 5 minutes.
New manager came in and brought with him many 'minorities' giving them lead positions and other high paying positions.
I was with the company for over a year and a new kid the manager brought in who knows nothing of our operations was attempting to tell me how to do my job (using this tool instead of that, etc.)
AIG does pay pretty well. The benefits are also pretty awesome. They also have great programs to help you learn new skills to climb up the ladder into other IT departments. There's always free food and employees are friendly.