The Management team over the new business, customer care, licensing & commissions department is the absolute worse! There's high expectations yet nobody (CSRs) has all of the proper tools/training to do the job "efficiently & effectively," as management calls it. Access to the systems that were provided, was not given until the end of training. Callers are constantly escalating & demanding managers to speak to but guess what? The managers & site director Lisa can't assist, they have no clue on how to do the job! Talk about having people with titles just there to collect a check! Keep in mind, these are the same individuals that determine how much of the annual bonus that is offered. There is no opportunity for growth because they find a way to block you from other positions. There's no resources available and the managers never answer questions. It's ridiculous that escalations are passed to the manager & the manager will ask another rep to call the caller back to fix the issue! Beware when getting accepted into one of the positions above.
Benefits, weekends & holidays off, PTO
Management, pay and no raises