AIG Employee Reviews

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Excellent productive environment
Change Management Group, Manager (Former Employee) –  Manhattan, NYSeptember 8, 2017
One of the best jobs held. Excellent environment with strong Management support. Typical day consisted of providing expert support to controlled environment and training new resources.
Pros
excellent career advancement
Cons
extra long unplanned hours during release cycles
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Aig work
Director of Global Messaging (Former Employee) –  Fort Worth, TXSeptember 8, 2017
Very Busy and challenging Projects.
Needs to be self starter and manage the projects efficiently
Management was friendly
Need to be an excellent team player
New Projects with minimum direction.
New Technology, many things to learn,
Pros
Bonus
Cons
Tight Schedules
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Relaxed and laid back enviornment
Short Term Disability Case Manager (Former Employee) –  Farmington, CT 06032September 7, 2017
The company was great until they announced no longer managing their own STD plans. They continued to sell these plans but chose not to manage them, it was passed on to another insurance company which resulted in lay-offs. Prior to the job was semi- stressful but the work environment was really relaxed.
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No work life balance
Senior Claims Representative (Former Employee) –  Alpharetta, GASeptember 7, 2017
Long hours many changes

No advancement

Mangement changed a lot

No worklife balance

Corporate culture needs to come into the 21st century

Large company one would think empolyees would have more movement to advance to other departments
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Customer Review
Customer Service Representative (Former Employee) –  Jeffersonville, INSeptember 7, 2017
No promotions are granted because of educational background. The job is who you know and friendship is essential. The turnover rate is very high because the pay is very low. The management team are not experience to handle business.
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Great company to work for.
Business Systems Analyst (Current Employee) –  New York, NYSeptember 7, 2017
Has good benefits and great people to work with, professional environment, provide good training for employees
has good facility/nice location and friendly work environment.
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Na
Customer Service Rep II Licensing & Commissions, (Former Employee) –  Nashville, TNSeptember 6, 2017
send and review emails, works about 40 cases daily. Answer and return calls to and from agents regarding cases. Work with underwriter to get cases issued.
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fast paced environment
Administrative Assistant (Former Employee) –  Boston, MASeptember 6, 2017
Very busy fast paced environment. I loved working for AIG and learned a lot about Insurance during the course of the time that I was employed. The most difficult/challenging part of the job were doing the monthly reports. Workplace culture is serious but still fun.
Pros
free lunches most of the time
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Great Atmosphere, No pay or advancement.
Customer Service Representative (Current Employee) –  Olathe, KSSeptember 2, 2017
Day to day consists of answering phones with a high call volume. 2 15 minute breaks (paid) and 1 hour lunch (unpaid) per day. As a CSR you are highly micromanaged and must be on the phone every second scheduled. Depending upon the department, your calls will involve various tasks involving assisting insureds, agent, third parties, medical providers, and attorneys. The teams within the departments consist of a great group of individuals. Teammates will often quickly assist and support one another. The most enjoyable part of this job is being able to help others. However, the hardest part of the job is the lack of pay and difficulty in advancing within the company. If you plan to remain a customer service representative your entire career, this might be the position for you.
Pros
Better than most PTO, Benefits, priviledge to work from home based upon performance (depends upon department)
Cons
No career advancement-only lateral moves, pay is not comparable to the position, raises pretty much do not exist.
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Fast paced work environment , great people
Senior Business Analyst (Former Employee) –  Berkley Heights , njSeptember 1, 2017
AIG is a fast paced work environment , with many moving parts , I learned an exponential amount of Insurance knowledge from how system work rating insurance to work flows , compliance , forms analysis to product development, and project development, Business needs . !5 years at AIG has provided me with a wealth of knowledge in many areas of IT Insurance, Quality Assurance , to product delivery
Pros
My travel time was 10 minutes to the office
Cons
we worked many weekends amnd late nights
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Working at a Call Center is mundane and stressful
Sales Analyst (Former Employee) –  Fort Washington, PASeptember 1, 2017
This job is all about meeting quotas and the constant monitoring by supervisors shows a complete lack of trust in the individual to perform the job they were trained to perform.
Pros
Potential to make a lot of money
Cons
Very stressful environment
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lovely
Claims Assistant (Former Employee) –  Mount Laurel, NJAugust 31, 2017
This was the beginning of my career, i started as a file clerk, i worked my was up to a pip assistant which i learned alot in regards to billing and then i became a pip trainee which i then worked up too a Claim Representative II
Pros
customer service
Cons
heavy work load
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Fast Paced & Competitive
Business Analyst (Former Employee) –  Greensboro, NCAugust 31, 2017
If you enjoy a fast paced work environment this job is for you. Great pay rate, great benefits, great hours and bonuses AIG is just fantastic all the way around if your up for the challenge!
Pros
Great benefits, hours, pay rate / pleasant work enviornment
Cons
Stressful
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For the right department it is a good company to work for.
Associate Director (Former Employee) –  Houston, TXAugust 30, 2017
I was sorry to see the recent changes in the corporate culture. Became less employee oriented over the last few years. The company put great emphasis on customer service without making the necessary investment to keep up with the industry. Communication is poor.
Pros
Location. Free parking. Decent benefits.
Cons
Could use better management.
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If you like to have an active, productive workday, this is the place for you. Co-workers are helpful and friendly. I have had the opportunity to lea
Administrative Assistant (Former Employee) –  New York, NYAugust 30, 2017
If you like to have an active, productive workday, this is the place for you. Co-workers are helpful and friendly. I have had the opportunity to learn many of the useful tools and applications the company provides to complete daily tasks and projects.

AIG offers many online classes including Microsoft Office applications, a walk-in Technology Bar offering assistance for all technical needs. Tuition refund is available for employees interested in advancing their education and online Webinar courses are provided. All courses and extra curriculum classes are encouraged by management.

AIG provides a pleasant work environment including social events, employee incentives, and is a great place to work if you are looking for a busy, challenging work environment.
Pros
AIG offers Work From Home (WFH) options
Cons
Work From Home options could be offered to more employees
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Great Place to work
Administrative Assistant/ Receptionist (Former Employee) –  Atlanta, GAAugust 30, 2017
Enjoyed working for this insurance company. I was taught a great deal about insurance and how it work for each type of insurance type home, business, car, rental..I had a great boss that was very personable and often inquired about each employees day at work.
Pros
The benefits
Cons
none
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Depends on which branch and team you work in
Lead Systems Engineer (Former Employee) –  Neptune City, NJAugust 29, 2017
Good benefits. Flexible work options. Paid leave is good. Career advancement and spending on employee training is poor. Chances of getting a promotion or raise is rare.
Pros
Work-life balance, flex timing, benefits
Cons
career advancement, raises
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AIG will either make you or break you
Director, Marketing Communications (Former Employee) –  Houston, TXAugust 29, 2017
AIG is an organization of constant change. You must be well versed in ambiguity, bureaucracy, and corporate politics. Stable executive leadership fluctuates, organizational changes are frequent.
Pros
Salary, benefits
Cons
Organizational Changes, Management, Turn-over
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Talented employees poor leadership
HR (Former Employee) –  New York, NYAugust 28, 2017
Hardest part of the job is working for poor leadership/management that is not interested in developing or growing talent. There is no clear business strategy and a lack of alignment at the top.
HR is not connected to the business.
Pros
paid well, able to contribute. lower levels want to work together
Cons
Poor executive leadership
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professional environment
Accounts Payable Analyst (consultant) (Former Employee) –  New York, NYAugust 27, 2017
work place culture was professional, work was busy but fun to do. not a very stressful environment a typical day consisted of verifcations, information retrieval and interacting with vendors to resolve any issues.
Pros
friendly co workers
Cons
none
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Overall rating

3.8
Based on 2,125 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.8
Job Security/Advancement
3.2
Management
3.4
Culture
3.5