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AT&T Call Center
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57 reviews

AT&T Call Center Employer Reviews

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fun work enviorment, lots helpful people, team work
My job Tile was Phone Salesman (Former Employee), Houston TxSeptember 15, 2014
Pros: fun learning enviorment
Cons: not enough pay.
fun work enviorment, lots helpful people, team work, understanding and willingness to compromise.
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Sales Consultant
SALES CONSULTANT (Current Employee), Birmingham, ALAugust 10, 2014
Pros: benefits
Cons: scheduling, sales pressure!!!!!!!!!!!!!, management
ATT doesnt care about helping customers, all they want from you is SALES and Money. that is all you are good for. Management has poor communication skills. Do not apply for the call center. You will hate it. This company governs your time like the military. If you are two minutes late it is an occurance. no ifs ands or buts.
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Productive fun work environment, with many contest and employee interaction
Floor Supervisor (Former Employee), Evansville, INAugust 4, 2014
Pros: employee oriented, parties, carry ins, gifts
Cons: call volume
Clock in, check emails, check towers that are down in the world, open line, sign into IM, walk around the buliding being available to customers in need of help to better assist the customer.
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At&t Call Center
Customer Service Representative (Former Employee), Shreveport, LAJuly 28, 2014
Did not care for the shift that I had. Helped customers troubleshoot their DSL internet connection
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Fast Paced Workplace
Customer Service Representative (Former Employee), Lubbock, TexasJuly 23, 2014
Resolve customer’s concerns about phone account.
Resolve technical issues with customer’s devices.
Offer new offers and discounts to best fit customer’s needs.
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This job can be a lot of fun the work force is a little immature but all are interested in what they do and how to best meet the needs of the customer
Customer service representive (Current Employee), Rantoul ILJuly 22, 2014
Pros: great ideas
Cons: poor execution
A typical day at an att call center consists of a high level of inbound calls. Mostly about billing and equipment questions. Every day is a learning experience there, either something about equipment or just anecdotal from a customer. I suppose the hardest part of the job is explaining a huge bill to a parent who doesn't really understand the functions – more... of smart phones and has given them to all their children. In turn the best part is letting them know how to stop whatever it is they need stopped and bringing the bill down to reasonable. Or perhaps dealing with a customer who just refuses to help themselves by listening, I get their frustration but its impossible to help til they run out of steam. then again it is quite a thrill to be able to give them the info to make good decisions to lower their cost or get the equipment they need or want.
My co workers are all helpful. and we share our knowledge the more information we gather as a group and individual the easier and quicker too complete the job. Call center management is extremely busy with their jobs and most interaction is not on a daily basis. If you encounter difficulties they will help but we are given the tools to take care of 99% of all issues. – less
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Typical day
Call Center Customer Service (Former Employee), Sacramento CaMay 22, 2014
Pros: orange points that were convertible into cash
Cons: great health benefits
Management, always started the day with recognition, of the top sales person from the day before and encouraging the other team members, to do their best to overcome the numbers from the day before. I learned that you can do anything if you put your mind to it.Including, but not limited to dealing with irate customer and doing it with a smile. making – more... management very happy. – less
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Productive and fun workplace
Customer service representative (Former Employee), Boardman,OhioMay 14, 2014
It's a great place to work and the co-workers are great to work with.
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Position that will utilize my communication
Customer Assistant (Current Employee), Fleming Island, FlMay 4, 2014
Troubleshoots and resolves customer impacting issues

Utilizes various systems and tools to initiate to assist and service customers

Answers customer/client requests or inquiries concerning services and products and reports problem areas.
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Excellent place to work.
Directory Assistance Operator (Former Employee), Sacramento, CAApril 24, 2014
Took non stop calls
Learned to interact in a timed environment.
Management was always professional.
Pleasant coworkers.
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Fun work place, performance rewards, lots of raffles for different prizes.
Customer Service Representative (Former Employee), Santo Domingo, DRApril 8, 2014
Pros: prizes, insurance coverage, paid vacation, sick days, overtime
Cons: short breaks
Greet and meet new hires. Train new hires for customer service and sales. Schedule meetings for Site director, Operation Manager and supervisors. Received, directed and relayed telephone messages and fax messages.
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Good pay
Data Support Technician (Current Employee), Ridgeland, MSJanuary 23, 2014
Pros: benefits
Cons: scheduling process
The job itself is very demanding. You change shifts very frequently, and you are forced to work that shift. You have to reschedule your life on some basis in order to stay consistent with the job. The benefits are the best and the work environment itself is good. The schedule gets a little overwhelming sometimes, but it's an alright place to work.
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OK
CSR (Former Employee), Lafayette, LAJanuary 15, 2014
Handled inbound calls to company

handled tech support options

handled billing questions
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Amazing place to work
Tier 2 Technical Support Specialist (Former Employee), San Antonio, TXDecember 11, 2013
Fun Staff, friendly environment lots of incentives.Provided technical support to customers regarding service issues on telephone, email and through trouble tickets.
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I loved this job, wish I could work their again.
Call Center Representative (Former Employee), Atwater, CANovember 22, 2013
Pros: excellent hours and excellent pay as well as excellent advancement opportunities
Cons: none that i can think of, it was honestly a great job to have.
This job was great, excellent hours, benefits that topped any job I had when I was younger. If it had not been for my husband getting the job in the bay area I would have kept the job. I do not regret leaving to take care of my motherly responsibilities but now I am getting divorced and my kids live with their dad so I would give anything to work for – more... this company again. – less
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hard working environment
Representative (Former Employee), Jacksonville, FLNovember 16, 2013
It pays good and have very good benefits. And the environment is great.
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High influx sale and customer service inbound calling
Customer Service and Sales Representative (Former Employee), Ocala, FLNovember 11, 2013
Pros: great benefits, supportive network, full time
Cons: sales quotas can be extreme but manageable
Inbound sales start as customer service issues, in which you are required to make the customer happy and ensure their bill pay is set up, taking credit card payments on the phone, setting up payment plans and doing troubleshooting. Sales follows on the phone, in which one is required to attempt to set up service for U-Verse TV, phone and internet. Quotas – more... must be met every month. My small team got brought up to number one in the nation for sales for a month because of our go-getter attitude and teamwork. Management is reasonable as long as you follow your procedures and work on your quotas while getting customer service excellency. Benefits are better than most companies can afford, seeing as how they hire only full time employees. After working to prove myself on the sales floor, I was pulled off the phones for bonus pay during the day to help teach people how to close sales, occasionally taking their call over to finish the sale for them if they had difficulties. – less
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Good
Customer Support Specialist (Current Employee), Ocean Springs, MSNovember 11, 2013
Pros: good pay
Cons: shift hours change every 3 months, mandatory ot
Ok place to work. Good pay but to much pressure on Stats and not enough focus on the actual need of the customer
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okay
Customer Service Representative (Current Employee), Pueblo, COOctober 1, 2013
management made the job bad but actual job was good. job security was always on the line because of strict requirements the hardest part of the job was dealing with management and job is always busy
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Well paying, HIGH stress job
Sales Associate (Former Employee), Miami, FLSeptember 17, 2013
The compensation is amazing, but the stress of the job is beyond words.

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