Pros: guaranteed hours, good pay
Cons: high stress level
Worked as a customer assistant to assist customers having trouble with their internet. Also tried to sell routers, internet package upgrades, and specialized troubleshooting from a more advanced department. Very stressful job, the company did not have a smooth way of transitioning between departments so customers got frustrated very easily because they kept being transferred and would have to explain their problem to each person only to get transferred again. Training was very extensive and well needed. Strict time frames were expected to troubleshoot internet problems. There were no sick or personal days given in the first 6 months of working there. You got written up for every little thing, even being a minute late, you would be docked "points" and you were only allowed a certain amount of points until you were fired. You weren't given enough time "off the line" to finish reports to turn into supervisors. Friends were made during training but once training was over, you were all separated and did not get time to talk or get to know your new desk mates because you had to be on a call constantly. You were allowed 2 15 minute breaks and a 30 minute lunch break to talk to co-workers, which consisted of complaining about the job. Very high turnover rate. Got cussed out a lot by customers for the problems that AT&T created as a company.