Pros: Excellent benefits package
Cons: Everything else. Horrible job, horrible management
A typical day is spent tied to your phone and your email inbox. Processes and procedures are constantly changing, and the business reorganizes at a rapid pace. Often, it is difficult to determine who you actually work for. Management is largely ignorant of what you actually do, and is rarely of any assistance at all. My co-workers were some of the best people I've ever worked with, and also some of the worst. A great portion of your day will be spent correcting other's mistakes. Other departments frequently "push-back" and refuse to do what they are supposed to do. Yet, a great many of the people I worked with were knowledgeable, helpful, and fun. I met some really great people there, and I will miss them the most. They were easily the most enjoyable part of the job. The hardest part is the job itself. I wish I could say that the benefits made the work worthwhile (because the company does offer good pay and benefits), but sadly, it falls short. Daily you will be instructed to control things that you could not possibly control, and you will be told to do this by a management staff that has no inkling of how to do what you do every day. It's a thankless task. I would not recommend this employer to my worst enemy. Take this job only if you are desperate and need something to bring in some pay while you search for a better job.