This is an amazing company to work for. Benefits are second to none and probably the best work/life balance you will experience. The advancment opportunity is there however it is not the best. overall this is a great company!
Customer Service Representative (Current Employee) – Orlando, FL – August 24, 2016
Very relaxed environment; casual setting. Everyone has been very welcoming. A typical day involves being on the phone for 8 hours, dealing with various customer issues from payments to restore service from suspension. It is much than just a collections job.
Customer Care Technician (Current Employee) – Tulsa, OK – August 24, 2016
Addressing customers technical concerns with the ability and authority to provide necessary credit(s) to prevent detraction. Team huddle to share best practices and call back reduction guides/tips. Challenging part of the job is the constant schedule changes.
Bonuses, social entertainments, and free Directv services and AT&T discounts
At this company I learned about networking fundamentals and how to apply them. I also learned about routing and was able to gain valuable hands-on experience. I work with a great crew and enjoy interacting with my customers.
Premises Technician (Current Employee) – San Antonio, TX – August 24, 2016
Typical day of work includes driving to customer's houses to install ATT Uverse and DirecTV services.
AT&T teaches you about signal flow and standard methods and procedures and you learn the rest in the field.
Management is never the same across different managers. AT&T makes it difficult to succeed by scrutinizing technicians for every little thing. They will put people on discipline with almost no acceptance of human error.
Coworkers are great, but there are always people who do poor work and get away with it.
Hardest part of the job is attic work, climbing poles(if you're scared of heights), and having to deal with picky people.
Freedom to work alone every day.
Good benefits, good pay, opportunity for advancement
2.5 years in role to move, no set lunch times, management very quick to write up
Sales consultant (Current Employee) – Conyers, GA – August 24, 2016
This is a good company to work for. The best thing about the company is the pay. They have great compensation. However the thing that I dont like about at&t is their morals. They do not care about the exsiting customers. They just want new business. For example the new customers get better deals than the exsiting customers.
Another thing that I dont like is the sales position requires micro management. I feel that I have the abilty to do my job without someone hovering over me every minute of every day. But to each is own.
Team Leader Customer Retention Group (Former Employee) – Boise, ID – August 24, 2016
When it was just Directv, it was a great place to work. We had a lot of fun with coming up with ways to provide our agents with additional incentives for performance. Providing games that we could play with taking calls and providing excellent customer service was a way of life. Management was always involved and always visible. There was nothing hard about the job. I always looked forward to being there. When AT&T bought out Directv, management was always tied up in meetings. They no longer allowed us to provide incentives to our agents. It became work. There was nothing fun about working there anymore and we were all told that our jobs would be safe. Then in May of 2016, they told us that they were going to lay off an undisclosed amount of supervisors and managers from there positions.
When it was Directv, fun environment and you felt that they were invested in your success.
Directv had no cons, AT&T lied to it's employees right out of the gate.
SAS Programmer, MAXISIT Solutions, NJ (Former Employee) – Hoffman Estates, IL – August 24, 2016
Great team- very interesting work- telecommute accepted, I worked only for 6 months, so dont have much to say, contract to hire was not an option. They had a good cafetaria on site, manager was understanding and friendly.
Call Center Agent (Former Employee) – Knoxville, TN – August 24, 2016
I was responsible for outbound calls to AT&T customers to confirm, cancel, or reschedule AT&T installation appointments. Any changes to the customer's scheduled service/installation appointments were documented to Excel spreadsheets, and then forwarded to the appropriate regional managers to adjust technician service calls.
Customer Service Representative (Former Employee) – Houston, TX – August 24, 2016
great company to work for benefits are excellent and so are the employess that I work with and is very professional and family oriented the hardest part of the job is probably when all systems are down and you cant help a customer the most enjoyable part is helping a customer resolve a issue that has been going on for sometime I learned to have compassion and empathy for my customers.
Technical Support Representative (Former Employee) – Tulsa, OK – August 23, 2016
Directv was a wonderful company to work for in every aspect. When AT&T took over everything changed for the negative. No more appreciation/perks for employees, constantly changing schedules and highly demanding schedules (working all weekends and evenings) providing no work/life balance and no accommodations for a life or school schedule. Highly demanding and stressful/strict expectations from management. It became all about making money for the company and they no longer cared for their employees or customers. They also began outsourcing many calls overseas which led to negative experiences for the customers. Directv was a company that I was proud to work for and I had no problems meeting their company expectations and was rewarded for a job well done. With AT&T I felt like I was treating like a machine and not a person and the moral dropped significantly for myself and other co-workers. I would not recommend AT&T as an employer.