Call Center Team Manager (Former Employee) – Baton Rouge, LA – February 10, 2016
Learned the functions of multiple departments and vendor centers. Handled many special projects. Worked out of State on many occasions. Normal day to day activities were training and coaching agents on my team. Assisting with taking customer escalations, payroll, potential new hire interviews and review performance reports on the team
customer service/ tech support (Former Employee) – Texas – February 10, 2016
Lots of micro managing. They treat people like slaves. They want you to be happy because the pay pretty well but you take a lot of unnecessary lashing out for that pay. A lot of their employees die on the job. They clean the desk and fill it with someone making less money if they fill it at all.
Convergys IT Tech Support (Former Employee) – Erlanger, KY – February 10, 2016
Customer Service representative for AT&T. A normal day at work consisted of answering inbound calls from AT&T customers that had issues, concerns, and questions about their products/services. I learned the customer service experience is reliant upon how well the customer service representative treats his and her customers, and how quickly the representative is able to solve issues, and answer any questions about those services. Management did a tremendous job of training every employee on the best ways to do your job better. They were able implement 1 on 1 training sessions weekly for any questions you may have, issues that may come up with the software and programs as well. The hardest part of the job was dealing with customers who have already called in recently, but still had trouble with their services. The most enjoyable part of the job was resolving the customer's issue and hearing the excitement from the them over the phone.
SD&A (Former Employee) – Independence, MO – February 9, 2016
none of the other reviews are the truth, training did not apply to any thing you will find on the job, the co-workers, some are helpful but they all are looking for a way to make them self look good, and there are not skills here that you can take to another place, I would not recommend this job. Going to a customer house only to find the tech before your did not do a good job, and it will take longer than the time they give you which is 35mins to fix it, and do not even think about calling your manger or duty manger about it.
And that is just scratching the surface....... I would not go back to that job.
no time to do the job the way they train you too, really long days
Network Provisioning Analyst (Current Employee) – new jersey middletown – February 9, 2016
Dedicated Network Analyst proficient at handling multiple projects and complex systems with experience providing technical services and support. Proven success at troubleshooting and successful resolution of database/field discrepancies. Detail oriented with an innate ability to understand circuit design and monitor cross connects for live signal or traffic.
great place to work. I was always trained on the latest technologies
Central Office Technician (Former Employee) – Chicago, IL – February 9, 2016
I enjoyed my day at work.My day was balanced between installing new service and maintaining existing service. I learned how to work with new technologies, and I learned how to deal with a variety of people, fellow workers nd mamagement alike. The hardest part of my job was working on jobs with defined dead lines, the most enjoyable part of the job was meeting these deadlines and seeing a project completed.
Order Writer (Former Employee) – Oakland, CA – February 8, 2016
I enjoyed my period at AT&T (Formerly Pacific Bell/SBC). My typical day at work was making sure the customer got their request met & trying to resolve their complaints. I learned that others believed in me more than I believed in me. My co-workers were knowledgeable and always helped me if I didn't understand a certain system. My manager was honest and a real role model for labor-management relations. The hardest part of the job was When I just could not give the customer what they wanted. The most enjoyable was when the customer would write a commendation and I could forward it to the manager of the employee. Commendations are rare.
Fun people, participating in bucket challenge & local charities
High compensation and great benefits with older tech stack development environment
Senior Software Developer (Former Employee) – Kansas City, MO – February 8, 2016
Same benefits as Walmart, but higher compensations and great benefits. More technical and soft personal training opportunities. Company under went monolopy Divestiture in1985 and was always in forced management layoffs since the beginning of my hire. Layoffs eventually affected my team in 2004. I left the company with many good skills and experiences that I use today.
High compensation and benifits. Available technical and personal training opportunities
Tech Support II (Current Employee) – Dallas, TX – February 7, 2016
Love working here and the benefits and discounts on the there products are wonderful. I love doing tech support and helping customer and the company gives us up to date training on how to do our job with thing changing daily.
Unable to comment on current status. When I worked for the company I was very happy
Sales Support Manager (Former Employee) – Monterey, CA – February 7, 2016
During my last year of working 2006 I would typically manage 8-10 projects for high level clients in the Monterey area. I worked closely with inner depts in accomplishing the implementation of large networks.
I learned the high level network configurations for data networks and software defined network systems. These at the time were state of the art services.
I appreciated my co-workers they were all great people and we got along.
The hardest part of the job was meeting client expectations. Many days worked overtime to meet the customers needs.
The most enjoyable was meeting their needs and seeing how happy they were with the outcome of networks installed.
SALES COACH, INTERNAL D2D AND VENDORS (Current Employee) – West Palm Beach, FL – February 6, 2016
The day consisted of reviewing data, motivating direct reports, interacting with 3rd party sellers. AT&T taught me how to hire, train, educate, and manage direct reports. My co-workers and I worked together as a team. The most difficult part of the job was imposing discipline in accordance with AT&T guidelines. I love the diverse responsibility and the challenges of the job.
Remotely Customer Service Professional (Former Employee) – Miramar, FL – February 6, 2016
Great company to work for. The entire board of executive showed their positiveness towards working together for company success. The support of each other in the daily assignments resulted in the entire outcome of projects.