Great place to work, too bad our call center was closed!
WORKFLOW SUPERVISOR (Former Employee) – Duluth, MN – June 27, 2016
We went from being a full-service call center (customer service, technical service and collections) to a collections-only call center after AT&T bought out Dobson Communications. Our employees made the transition quite seamlessly. However, AT&T eventually closed the center to streamline their operations. They gave us a generous severance package and gave employees the option of leaving within the week for a slightly smaller package or staying until the end for a slightly larger package. And we were allowed to look for work during paid breaks and our lunch hours. So it was about as win-win as a company can make it for the employees under such circumstances. However, what really irked me is that they didn't let us ride out the remainder of our employee contracts on our cell phone plans. Sure- take away my job, double my cell phone bill and hold me to the contract? I can see such terms if an employee leaves of their own choice. But really? Poor show, gentlemen.