Pay and Benefits were great.
Customer Service Representative II (Former Employee) – Evansville, IN – October 20, 2017
You have to bid on new shifts every 2 or 3 months, and what shift you got depended on seniority. Supervisors also had to bid on shifts, so you usually got a different Supervisor depending on your seniority and theirs. This is a very fast-paced stressful work environment, but they offered lots of training classes, especially if they were changing your work requirements. The call center is high-volume and extremely fast-paced. I enjoyed learning new things, so with all of the training we received, there was always something new to be learned. I actually liked talking to customers and assisting them with how to use the smartphone. Most customers are very understanding and I always got a lot of accolades. What I disliked the most was the environment created by most of the supervisors, it was usually not pleasant, but there were some very good supervisors too, if you were lucky to get on their team, the environment was usually much less stressful.
Breaks were too short considering the amount of stress.