Sales Associate, at Cellular Visions (Current Employee) – Ashburn, VA – March 1, 2016
A typical day at Cellular Visions, Inc. included assisting customers with cellular plans, devices, and promotions. The management was fantastic, and associates supportive and knowlegdable. The company was recently acquired by another dealer, and there are many changes, both positive and negative.
Compensation, benefits, positive work relationships
Sold company with little notice and no control over sudden changes
Director, Consumer Marketing (Current Employee) – San Ramon, CA – November 20, 2017
Face paced envirinment with extremely talented teams. AT&T is a company with a global reach and serves the largest of enterprise customers as well as everyday residential customers. The culture is evolving, taking advantage of a division acquired in 2015 and preparing to take entertainment to a new level with bigger and broader offers. The hardest part of the job is being ready to shift and change constantly. The best part of job is the team of people I manage and work with every day
Working front line customer sales and services on the phones all day
Customer Service Representative (Current Employee) – Kalamazoo, MI – November 20, 2017
A typical day at work consists of being on the phone all day with customers calling in about problems with their bill or services. This job has taught me how to remain in control of the call and calm customers who are upset. Management team works the best they can with what they are given to work with and the consistent changes. There is a group of fellow peers that works to help keep the culture in the center positive focused. The hardest part of the job is being kind to customers on the phone that are being mean and rude. The most enjoyable part of the job is being able to help people who really want to be helped.
Great peers, benefits, perks
Having to listen to people talk down to you, inability to take vacation when needed due to the needs of the business.
Customer Service Representative (Former Employee) – Jacksonville, FL – November 20, 2017
Before At&t took over BellSouth, it was the greatest place in the world to work. But when At&t took over in 2007, the company became a hostile environment. Employees that exemplified Customer First were let go. For those who remained, the pressure to perform was constantly pushed until the office was closed. We were a team before that and supported each other in our day to day jobs. Afterwards, there was no team spirit or support from management.
Field Service Technician (Former Employee) – Fresno, CA – November 20, 2017
If you like long hours, but fairly simple work this is a good job for you. The supervisors were good to work for, and the team spirit is there, but overall as a shop, it was disorganized and cluttered.
Customer Service Representative-Convergys (Former Employee) – Lake Mary, FL – November 20, 2017
As a customer service representative its easy in call center to get burnt out fast I don't know anyone that worked the phones at call centers that loved working the phones. Its basically complaints all day coming back to back usually without stop until the end of your shift. Most people last at these jobs a year maybe a few depending on your tolerance. I would suggest these jobs only for a brief time and then find something else.
assistant store manager (Current Employee) – New York, NY – November 20, 2017
job has changed quite a bit from a few years ago. no job security with all the corners the company is cutting to save and recuperate from all the investment they have made in Directv and Time Warner. They create new departments and shut them down months into rolling out. No job security, they even bully reps now one year no union contract and offered an ultimatum either take it or leave it.
Customer Service Rep (Former Employee) – Orlando, FL – November 20, 2017
i had an car accident and it caused me to lose the job i was out sick for a while and when return the manager wasnt very polite or understanding i dint know if the manager is stioll emoloyed but she made it hard for me to return
Good place to start, will definitely challnge you.
STORE MANAGER (Former Employee) – Naples, FL – November 19, 2017
AT&T will teach you some invaluable skills that you can take with you just about anywhere. This is especially true for management and B2B roles. Unfortunately as the price of wireless service droops to match other wireless carriers, so does your annual salary. AT&T is an entertainment company, and if you cannot adjust to the changing environment and business demands work part time if anything.
Field Engineer (Former Employee) – Tulsa, OK – November 19, 2017
AT&T sales positions are cut throat, no chance for success. Management promotes a culture of lying and cheating just to make sales quotas. The upper sales management have a don't ask, don't tell policy, as long as you make your monthly numbers. I was required to falsify sales just to make monthly numbers.