AT&T Employee Reviews

Found 15,504 reviews matching the search
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At&t
Executive Administrative Assistant (Former Employee) –  Parsippany, NJApril 24, 2017
AT&T was a great place to work until the business split. I had the opportunity to lern numerous software package, as well as learn a lot about the phone business.
Pros
Team building
Cons
no job security
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Fun
Store Manager (Current Employee) –  Dallas, TXApril 24, 2017
Great place to work for and it's always a good day at work.
I've learned a lot with selling home entertainment and wireless security.
Management was great always supported us
hardest part is having to work 50 hrs a week
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Good Company
Sales Representative (Former Employee) –  Jacksonville, FLApril 24, 2017
Good Company. Great opportunity for advancement!! Love the staff and the compensation plan was great. Bonus structure was developing, each year and the training was great.
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Great place to work
Quality Associate Manager (Former Employee) –  Richardson, TXApril 24, 2017
Enjoyed my time with this company. Great coworkers, always ready to step up when assistance was needed. Position allowed a view into how companies protect information. Management generally upbeat, hosting different small events each month to engage employees, show appreciation. Similar set up to, but definitely not a call center. Hardest part of the job was technology related.
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N/a
Network Engineer (Former Employee) –  Chicago, ILApril 24, 2017
Great company to work with. Good work culture and lot for support and encouragement for pursuing further learning and education. Company work life balance is positive.
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customer service
Business Customer Service Representative (Current Employee) –  Greensboro, NCApril 23, 2017
A typical day at work, currently assist customers with their accounts. go over bills and to see what retention offers that they can receive to retain them as customers.
Pros
benefits
Cons
work schedules
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A peoples' person job
Assistant (Former Employee) –  Flushing, NYApril 23, 2017
This work is quite repetitive. I explain and talk about pretty much the same thing to new customers. That is 1:1. It's simple when it comes to plans. We do stand most of the time especially when it's busy. No time to sit or think.
The enjoyable part is being in a clean environment and able to communicate and hone my skills.
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Typical Large Company
Account Specialist - Retention (Former Employee) –  Cape Girardeau, MOApril 23, 2017
They say that they want you to provide the best customer service possible. However, if that "customer service" doesn't involve selling and/or up-selling the customer, you will get in trouble. Sometimes the customer just needs help with their current products...but AT&T doesn't understand that.
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stressful and time consuming place to work
Premise Technician (Current Employee) –  Highland Hts, OHApril 22, 2017
installing uverse tv internet and home phone as well as dtv. and repairing both services. Quickly and efficiently meeting companys quality standards. while making sure customer is satisfied and upset them on other at&t products. this is allot be done on your own while keeping a tidy truck and only taking a 30 minute break no matter how long you work. You must clean your truck and stock it at the end of everyday but once your gps says your in the garage you no longer get paid. so you are cleaning your truck on your on time.
Pros
pays well. lots of over time available.
Cons
a lot of "trial & error" ways of managing that can effect your job, Overtime is forced, very difficult to plan your life around the highly inconsistent work schedule
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At one time was an excellent career job.
Systems Technician (Former Employee) –  Little Rock ArkansasApril 22, 2017
At one time, being hired by AT&T meant a career position, room to advance great benefits and a family atmosphere. That changed when the CEOchanged. True customer service was jettisoned in favor of unrealistic expectations which led to fudging to meet expectations by any means possible. Technicians routinely work through breaks and lunch in order to improve performance indicators only to have expected level of performance raised to even more unrealistic expectations. Job stress and Big Brother is definitely watching with vehicle tracking devices, key stroke monitoring and scripted customer satisfaction surveys that insure mediocre survey results.
Pros
Good pay, a few good benefits still remain, e.g. Tuition assistance.
Cons
Unrealistic performance expectations, constant rule changes
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great company
Manager (Former Employee) –  Toledo, OHApril 22, 2017
Great company. A lot of changes have taken place in the last 20 years due to technology. AT&T has always found the way to lead. great benefits takes good care of their employees. One of the last companies with a pension
Pros
good pay good benefits
Cons
a lot of hours ofr Managers
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Good pay
Systems Engineer II (Former Employee) –  Atlanta, GaApril 22, 2017
Good place to work. Opportunity to move around the company. I enjoyed the training courses that I had the opportunity to take. Excellent pay and benefits.
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above average of most large corporations
Senior Specialist Network Support (Former Employee) –  Atlanta, GAApril 22, 2017
the company provides many perks that are above average. the work day can be stressful and very long based on your placement within the company. If you are in the areas that are growing or which embrace change and openness--you will enjoy your time with the company.
Pros
Good employee discounts
Cons
Healthcare costs, promotions difficult to obtain
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Fun workplace.
Sales Consultant (Former Employee) –  KYApril 22, 2017
Typical day at work consisted of counting money, and basically clerking people as they entered the store with phones, DIRECTV and internet. Sometimes I felt as if you were overselling the customer into not buying anything because you can lose their interest due to having to meet so many high goals.
Pros
Discounts
Cons
No room for advancement
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Excellent Company to work for.
Fiber Optic Instructor (Former Employee) –  Dallas, TXApril 22, 2017
I loved my career with them. The Company has excellent compensation, benefits and pay. They have excellent instructors and advancement within the company.
Pros
They provide all equipment and clothing.
Cons
Hard to take a lunch.
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Great Company
Premises Technician (Former Employee) –  San Antonio, TXApril 22, 2017
AT&T has endless opportunities for for moving around in the company. Technicians form a community for help while on jobs and encourage everyone to perform and excel management expectations.
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At&t
Sales Representative (Former Employee) –  Lansing, ILApril 22, 2017
This company is a company that wants you to succeed in your sales and make sales to all customers that come in the store. This company has great pay when you're selling lots of products.
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No consideration for workers
Business Sales Consultant (Current Employee) –  Miami, FLApril 21, 2017
Always looking for a way to pay less. Management really poor
Dont care about employee needs or personal life
U can be. The best but uwont advance or get opportunities
coaches neverhelp and lie all the time
Pros
Discounts
Cons
The whole company
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Competitive work environemnt
Technician (Former Employee) –  Fort Worth, TXApril 21, 2017
AT&T can be a great place to work. The benefits are good and you can learn a lot. There isn't much room for advancement any more and the management could be good or bad depending on who you get. You will some times work a lot of over time, but other days you may get off work early because of the work load.
Pros
Benefits
Cons
Managment and down sizing
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Mismanagement on all levels.
Satellite Installation Technician (Current Employee) –  South CarolinaApril 21, 2017
Without an ample supply of equipment, it is impossible to make money in this industry as a subcontractor. The lack of equipment points to incompetence on all levels of management. Multiple layers of subcontracting companies have made it difficult to isolate the real issues. Subcontracting companies know it is best never to write down their policies so they can never be held accountable.
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