Business Sales Lead (Former Employee), Independence, MO – February 20, 2014
It is a sales environment and everything that entails. Some people thrive and they get taken care of. Others just work hard and go home unhappy. I loved who I worked with, made some lasting friendships. I enjoyed learning about the mobility industry. Being a union was tough and unproductive at times but had great benefits!
Junior QA Tester (Former Employee), New York, NY – February 18, 2014
Learned a lot from atnt working as an QA. As a QA tester, I was involved in testing AT&T’s telecom billing software, testing the application according to the test plan to satisfy the requirements defined in the business requirement document.
Customer Service Specialist (Former Employee), Akron, OH – February 18, 2014
Pros: pay checks
Cons: climbing poles, ladders and stretching cables when required.
Continuous learning on job experience, physical work, a profession many take for granted. Very grueling work at times with climbing poles and ladders when jobs required it. Pay checks best part of job.
consultant (Former Employee), 202 Wallace way Rochester NY – February 18, 2014
Every day when I came into Sutherland Global Services i would sign into my computer and set up the different systems as well as the quo and answer the phones. When we had incoming calls due to the call center being an inbound call center it was very competative because we had to make sales at some point of the day to meet the goals that were set by – more... team leaders. What I learned is the difference between fiberoptic technology and old copper wire technology as well as how to make sales piches and handle the customer in a creative way even if he or she is upset and think that nobody is trying to listen. Management was strict only due to alot of the At&t policies my co-workers were very fun to be around at the same time very helpful when i had questions because alot of them on the floor had been there longer than me. The hardest part of the job was making sure that I had made mistakes at the minimum due to calls being recorded. – less
Sales Representative (Former Employee), Port Saint Lucie, FL – February 18, 2014
Cons: commission only
It was exciting to go out and meet with people and be able to go over our products with them in detail to find which works best for them. It was definitely a challenge to earn the trust of others enough to invite you in and allow you to speak with them.
Brand Ambassador (Former Employee), Chicago, IL – February 18, 2014
Pros: friendly work environment
Cons: hard to generate sales leads and location kept changing.
A typical day at work involves generated sales for local stores. Learned how to use stores wireless devices. Management was friendly and helpful. Co-workers were friendly and supportive. The hardest part of the job was generating sales leads for local stores. Most enjoyable part of the job was interacting with customers.
Billing and Sales (Former Employee), Customer Service Representative – February 18, 2014
Pros: incentives, free lunch
Cons: hmo, short breaks, lunch break, vl and sl, rest day, salary.
What I like most in working in a BPO is talking and assisting customers. Though there would be many times that you would encounter irate customers. You would still feel happy especially if you were able to help them out and make them happy before ending the call. One of the best thing that you would learn from a call center is handling customers and – more... managing time when it comes to your breaks and scheduled time. You would also learn to be patient in assisting them.
I uploaded my resume because I'm currently looking for a full-time home based jobs that is connected also to my previous work experience. – less
Voice and Data Communications Engineer (Current Employee), Washington DC – February 17, 2014
Pros: goverment secret clearance
Cons: low pay and work in cold conditions
a. Applied fundamental concepts, processes, practices, and procedures on technical assignments. Performed work that requires practical experience and training. Work performed under supervision and non supervision b. Provide technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, – more... installing and maintaining large communications networks. c. Ensured that adequate and appropriate planning was provided to direct building architects and planners in building communications spaces and media pathways meet industry standards. d. Developed, operated, and maintained voice, wireless, video, and data communications systems. e. Provided complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function. – less
Wireless Customer Service Representative (Current Employee), Greensboro, NC – February 17, 2014
Pros: no comment
Cons: no comment
good company to work with fast paced enviroment .good company to work with fast paced enviroment good company to work with fast paced enviroment good company to work with fast paced enviroment good company to work with fast paced enviroment good company to work with fast paced enviroment
Pros: keeping updated on devices for personal usage in the communication field
Cons: retail hours and quality of life
building positive relationships with customers, educating them on every service and device ATT offers for the best communication aspect in their daily lives. Working and communicating with co-workers to achieve a high level of satisfaction for direct customers. Face to face with all levels of human interaction to remedy and promote a better way of life – more... using devices for home and personal usage. Resolving any conflict directly without getting others involved and self empowered to correct any friction between the customer and the company. – less