AT&T is a great job to work for and the managers can be helpful and care about their team players.
Customer Service Representative/Sales (Current Employee) – Chicago, IL – October 4, 2016
When I started at AT&T, I started by selling phone service and internet. Then AT&T went into our own long distance, and we added cell phones, and U-verse TV. Now we sell all these products and Direct TV as well. This is a fast paced job, with a lot of multitasking with your customers on the phone with you. You must not only retain the customer, but upgrade them and sell them other products. the co-workers are nice, but we all pretty much do not have time to chat as we have no offline time, except breaks and lunch. the best part of the job is being able to help my customers, and save them money as well as upgrade and give them more for their buck. when they feel good, I feel good. The hardest part, is losing a customer after many years, not only are you disappointed, but your boss is also and you hear about it, when you don't sell.
fun place to work, great rewards and benefits and no micromanaging
lot of mandatory overtime and fast paced enviorment, sometimes overwhelming but rewarding