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4,767 reviews

AT&T Employer Reviews

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Productive and busy work environment
Sales Associate (Former Employee), Slidell, LAAugust 17, 2014
Enjoyed the company through and through. However, they are no longer running.
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Great job
Premises Technician (Former Employee), Wilmington, CAAugust 16, 2014
Pros: own van, no one breathing down your back.
Cons: a lot of things working against you
There is a Year probation period. Not easy to go a year without any issues given the job duties.
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Challenging and enjoyable
Outside Plant Technician (Former Employee), Lake Charles, LAAugust 16, 2014
Pros: limited physical work, great pay, great benefits, vacations
Cons: job security
Working with AT&T land line department was so much fun. Great people to work with, great benefits, great pay, and the (my) bosses were great. Learned much about electrical, safety, and how the land line system throughout an area in made up. You'll never look at cables on telephone poles the same after working for a telecommunications company.
Hardest – more... part of the job is the time management. I got a certain amount of time to finish a particular job. If the job was messy and I went passed that time, it was on me to play catch-up on the next job. If i finished early, then I got to bank that time for the next job or a rainy day. Perfect balance of brain work and physical work for me. Loved every bit of it.

Now, the bad. There are 5 levels of managers and the only one that you answer to is #1. To the rest, you're a number. What was supposed to be a 3-4 year job turned into a 10 month job. We got a 2 week notice at our shop, but to the other 20+ states still working on the project, they were gone an hour after clocking in.
Just no job security, even to the permanent workers. – less
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Flexibe
Warehouse Tech. (Former Employee), Topeka, KSAugust 16, 2014
Will recommend this employer to other people. Great flexibility.
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Micromanage Company
Customer Service Representative (Former Employee), San Diego, CAAugust 16, 2014
Pros: great pay, great benefits.
Cons: 100% micromanage, poor management.
As a sales customer service rep your held to a high standard on your call flow. With trying to retain the customer from disconnecting their service, you also had to try and up-sale with the same time your also have an average handle time. This company has great benefits, the pay is great but their management team is horrible. Your pretty much a robot – more... day in day out! They will also find a way to fire you even when your absences are protected through FMLA. Their very shady when it comes to their employees. Your pretty much a number to them. They don't care if your sick, or a family member is sick. All they care about is a number. Very stressful job and very low morale in the office. – less
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Unprofessional work environment
Customer Service Representative (Former Employee), Robinson TownshipAugust 16, 2014
Pros: great benefits package, great hours, opportunity for advancement
Cons: unprofessional co-workers and managers, unrealistic approaches to goals
I worked for a 3rd party customer service company through AT&T servicing AT&T customers in the southern United States. While I loved working and communicating with the customers, AT&T was very scripted and by the book. We had a flow sheet that we had to follow which is a script used throughout the entire call with the client. Seriously you had to follow – more... the script on every call word for word...so much so that even annoyed the customers. Nobody wants to feel like they are talking to a robot which is what AT&T makes their employees do. On top of that more than half of my co workers were very young and immature, it felt like high school all over again! – less
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Great environment, lot of freedom, very challenging
Sr. Software Developer - Oracle/Java/ADF (Current Employee), RemoteAugust 16, 2014
Pros: lot of freedom allows you to think-out-of-box.
AT&T is a great place to work, ability to with different technologies, lot learning, friendly environment, allows great freedom in providing solutions that is close to what you want to do.
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Great Company
Retail Sales Consultant (Former Employee), Houston, TXAugust 16, 2014
I had a great experience withe the company and it's employees. I learned a lot about the overall process of the company
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Brand Recognition
Retail Store Manager (Former Employee), Metairie, LAAugust 16, 2014
A great company to work for. Brand driven, ensures the team has the tools needed to be successful. Very structured and recognizes the employees for success.
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Lots of work
Premises Technician (Former Employee), Columbus, OHAugust 15, 2014
Didn't really have a set schedule which really effects family time.
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AT&T
Business Collections Finance Floor Manager (Former Employee), SacramentoAugust 15, 2014
I contact and receive calls from business customers regarding account, payment, overpayments, advanced toll and dishonored checks. I answer Questions regarding pending claims, adjustments and also compute amounts owing to advice of balance and or amounts past due. I process Requests to temporarily suspend or permanently disconnect service for nonpayment – more... of a bill. I perform clerical work and also input changes of address
or adjustments in the BOSS system. I take payments and audit accounts as needed to improve company assets and stockholders. I also place requests for connections of service when lines not down. I am very knowledgeable and I also performed as an RD (floor manager/clerical oversight) for the collections department as a whole. – less
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Work with AT&T
Retail sales representative (Former Employee), houston, txAugust 14, 2014
Pros: interacting with customers
Cons: using ipad's to assist customers
My typical day usually begins at 11 am and ends at 8 pm. In that period of time I was responsible for selling, helping, and teaching customers about all of AT&T’s products and services. The days are fast because of the large volume of customers that frequented the store. After 18 years in retail as a salesman and later a manager, I learned that you – more... must be genuine, honest, and not afraid to ask for the sale or fix a customer’s issue. I have always gotten along with my mangers and coworkers because I am very personable and empathetic person and I am always smiling or laughing. The job was fairly easy for me probably because I have been doing it for so long. One difficulty was when we switched from computers to IPAD’s to do anything with a customer, because the IPAD’s were slow and small. This in turn slowed down sales and the overall ability to help a customer. By far the most enjoyable part of the job is interacting with customers, I am defiantly a people person. – less
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AT&T
Manager (Former Employee), Woodbury, NYAugust 14, 2014
Pros: free uniforms
Cons: limited work life balance
A day at work means making sure Representatives are on time, checking inventory, making sure at&t dress code is in place and our customers are treated with exceptional hospitality so as to maintain at&t integrity and brand. The hardest part of the job was the most enjoyable and that was meeting goals on various metrics
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Working there is similar to being an abused child
Leveraged Service Representative (Former Employee), Cape Girardeau, MOAugust 14, 2014
Pros: great pay, great benefits, great vacation time
Cons: bad management, high sales goals, worse union, lies to customers and employees
AT&T in Cape Girardeau is corrupt as they come. More concerned in being the top call center, less concerned in doing things the right way. Off records, they encourage things completely against company-wide policy like giving services without permission, giving credits to encourage new account creation, and flat out lying (or just forgetting the small – more... print). These same things that they turn a blind eye to when listening to calls (of course because its revenue generated and another chance for the office to make top offices and get free trips for management and lots of gifts) are also the same things that will get you fired the first time that the anonymous group randomly selects you to listen to. For the record, as long as you are top 10% (the office manager doesn't even speak to you if you're not, way to go ATT!), you will never be listened to, not sure how they stuff the records for that. But if you don't give somebody's senile granny the free upgrade on a service that will no longer be available to her once she is upgraded, then you are fired and the union has nothing to say. Probably because the union is off the phone as much as they want and have their goals adjusted, kind of funny how they can represent the employees when they are basically in management's pockets. The benefits and pay is great and I recommend you take the job for that part but put money to the side because you never know when one of the management will decide it is your last day. Good luck, remember to stay in the in circle, hit your adherence, customer sat, strategic units, repeat calls, and revenue to get full pay, and by all means GIVE IT TO THE CUSTOMER even if they say no. – less
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Productive, non micro managed, great management
Manager, Construction & Engineering (Former Employee), Chicago, ILAugust 14, 2014
Pros: great leadership
I personally enjoyed working for AT&T for the fourteen years I was employed.
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Militant work environment
Leveraged Sales Representative (Current Employee), Kirkwood, MOAugust 13, 2014
Pros: pay
Cons: monitored bathroom breaks
Looking to leave bc the culture is very militant. 100% of your day is micro managed bc they believe this is the best way to ensure efficiency.
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Digital Advertising
Media Consultant-Digital Advertising (Former Employee), Oakton, VAAugust 13, 2014
Pros: flexibilty
Cons: extensive travel and commute
A typical work day involved managing assigned accounts Digital Advertising campaigns in order to get contract renewals and upgrades. New business development was required as well, so time management was extremely important. Management was hands off so the role required independence and accountability to be a hunter, set appointments, and conduct presentations – more... on mutli-platform of products. The products that we offered were all digital and included SEO, SEM, Display Ads (CPM), PPC (CPC), Websites, Mailers, Texting Programs, and YP.com listings. The job also required reps to submit and enter signed contracts in Salesforce and other CRM systems in a timely manner. Co workers were always available to assist. The hardest part of the job was the intense travel because the territory was so large. The most enjoyable part of the job was building strategic campaigns for businesses and meeting so many great business owners in which I established a stellar working relationship. – less
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great job
Customer Service Representative (Former Employee), Little Rock, ARAugust 13, 2014
I loved learning about customer service and telemarketing
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Great work environment
Retail Sales Expert (Current Employee), Oklahoma City, OKAugust 13, 2014
Pros: great management
Cons: can be slow at times
Very good company to work for, with lots if growth opportunity.
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Great experience in a technology based, fast paced, ever-changing and dynamic environment
Chief Of Staff - Global Markets (Former Employee), Bridgewater, NJAugust 13, 2014
Due to the nature of the telecommunications business at the time, every day was different and dynamic. I think my boss at the time explained it best when he said, "you will be earning the equivalent to an MBA with each passing day". I had to be extremely flexible, learn quickly, manage various personalities, interact with C-Suite executives, including – more... the CEO, and multi-task in order to meet simultaneous deadlines.

It was a great experience and a great environment in which to work. I was afforded the chance to travel on many occasions and I am still friends with many of my co-workers from my time at AT&T. – less

About AT&T

At AT&T, we’re connecting the world like never before. Ready to get in on the action? Together we’ll do great – Read more