It Did Not Use To Be This Way...
Pros: Great Pay, Benefits, Most Fellow Techs
Cons: Hours, Schedules, Management, Pet Lead Techs, No Home Life
Constantly adding more and more responsibilities and job requirements while decreasing the amount of time to effectively perform your job and make the numbers. Advancement can only be obtained by becoming a "teachers pet" and that is still few and far between. Promotions are rarely accomplishment based and more of who you know, what can you constantly do for me mentality. Only mostly young, inexperienced in management skills technicians get promoted. Though most have great work related knowledge, management skills and people skills are NOT REQUIRED! And if you question them in any way You Will Be Blacklisted Period!
Work life balance is well known to not exist with AT&T and you are just an expendable number, if you can not maintain your numbers. Pay is great and benefits are in par but as someone else wrote in a survey... you must determine what matters most, great pay or having a life!
You will work from 8 AM until... Everyday unless you do become a "teachers pet" and then you sometimes get to mysteriously leave by 6 PM.
You will get 2 weeks vacation but you are usually only scheduled off Sunday though the next Sunday, unless you are scheduled that Sunday and then it is only Sunday through Saturday! A whole 7 days! This can be worked with if you are able to find someone willing to switch days but never count on it!
Get the picture...???
Just as the company wants you to balance your work and home interest... The company should balance their customer and employee interest too!
This may sound like a rant but it's only the facts about a great company that has become way too top heavy in management and completely out of touch with mainline employees who have the drive, experience, people skills and training to actually get the results it strives to achieve!
It did not use to be this way...