Sales Associate, at Cellular Visions (Current Employee) – Ashburn, VA – March 1, 2016
A typical day at Cellular Visions, Inc. included assisting customers with cellular plans, devices, and promotions. The management was fantastic, and associates supportive and knowlegdable. The company was recently acquired by another dealer, and there are many changes, both positive and negative.
Compensation, benefits, positive work relationships
Sold company with little notice and no control over sudden changes
Atención al cliente/ asistencia técnica inbound (Former Employee) – Jacksonville, USA – June 19, 2017
El volúmen de trabajo dependía del día de la semana y la hora del día. El día comenzaba con el registro en el ordenador y transcurría respondiendo llamadas de 3 proyectos diferentes de clientes de la AT&T. Había que registrar incidencias, tomar datos, dar asistencia técnica para la solución de problemas comunes, emitir cupones de descuentos para compras futuras, emitir reembolsos acreditados a las tarjetas de crédito de los clientes entre otros...Aprendí la excelencia en la atención al cliente donde bajo los estándares de la empresa "el cliente siempre tiene la razón". También aprendí a manejar situaciones de conflicto como por ejemplo el procedimiento a seguir para manejar una llamada de un cliente molesto. Mi jefe inmediato fué muy colaborador pero exigente a la vez. éramos monitoreados constantemente. Los colegas eran excelentes y formábamos un buen equipo. La parte más difícil del trabajo era lidiar con personas racistas que no querían que los atendiera una extranjera. Lo que más me gustó del trabajo fué la experiencia como tal que me hizo apreciar el trabajo de atención al cliente.
Cercanía a mi casa. Cursos a cargo de la empresa. Descuentos en productos.
No daban seguro médico. Solo media hora de almuerzo.
Senior Network Support Engineer (Former Employee) – Denver, CO – June 19, 2017
I worked there over 20 years Great benefits, Low Compensation long hours sometimes not compensation for your extra work. good training team players for the most part. Upper VP management does not have a clue what they do when they cut jobs and not let people rehire when they have openings. I was laid off./surplus and was cut before I could get my full retirement package they suck !
Working for AT&T was my forever job. Due to medical concerns I needed to leave. AT&T provided everything I could hope for from an employer. Now being retired I would like to get a part-time job to supplement my business ncome.
Customer Service Representative (Former Employee) – Missoula, MT – June 19, 2017
I worked for DirecTV several years ago, before it was bought out by AT&T. The site I worked for was comfortable, had good pay and benefits, supportive management and was concerned about employee retention.
Not a good place to work if you have a personal life because they demand pretty much all of your time. The benefits are great and the pay could be better because of how physically demanding the job is.
Customer Loyalty Group Representative (Current Employee) – Boise, ID – June 19, 2017
I have worked in the call center industry for many years and when I started my career at Att/Directv I knew it was a job I would love. Working as a customer loyalty specialist can be stressful like most call center jobs are but at the end of the day I can always say that I truly helped someone whether that is by lowering their bill to a more manageable rate for them or by disconnecting their account in a kind and courteous way. Being able to truly help someone and know that you have made their day better is why I love customer service and this job allows me to think about the customer first unlike other jobs I've had.
great management, emotionally rewarding, good pay with 6 month raises, union environment, commision.
odd hours, regular shift bidding based on siniority
Technician (Former Employee) – Albuquerque, NM – June 18, 2017
A typical day at work would be to be installing dish satellite for customers. What i have learned in the time working for DirecTV. Its a really awesome. In this company there is something to learn everyday. Management are really good people. The hardest part of the job was the weather really difficult to work under different conditions of weather. The most enjoyable part of the job is to talk with the customers and make the customers happy. It was always great to see how happy customers get after they get to watch TV to something that i worked on and accomplished.
great people to work with and able to learn something everyday.
Sales Associate (Former Employee) – Kennesaw, GA – June 18, 2017
A typical work day in the remittance center is always busy and moves quite fast. The day starts by checking the board to see how many items were delivered by the post office. Once that number is determined we're able to see how many representatives will be required to process the work. Throughout the day all opened mail is transported to another department where the checks and stubs are ran through larger machines while the images are captured for the bank. Once the checks and payments are processed, these checks and stubs are stored in a highly secure area until they are ready to be purged.
This job has encouraged organization and leadership. Organization is very important to any process in a business setting. This allows things to run smooth and efficiently.As a leader I am responsible for making sure that work is distributed and processed in a timely manner. I also assure that misdirected items are returned back to the post office or to the customer. The hardest part of this job is remembering to take a break because I get so involved in daily tasks that I easily lose track of time.
Management gives opportunities for career growth and leadership roles. I have always had a desire to be a leader and to be able to direct my own path. Every Monday I am asked to take part in meetings to discuss goals for the team and share ideas on how we can meet those goals by the end of the work day. Working as a team leader can be difficult at times because of the fast paced environment and high demanding work loads from day to day.
The most enjoyable part of the job is the culture.more... The office culture is friendly and respectful. Each month we celebrate birthdays. Every quarter we plan a team building activities such as bowling or trivia games. The company strives to cross train everyone on other job functions so that each person can see how their job and performance affects the next person.less
Lead Marketing Manager (Current Employee) – Dallas, TX – June 18, 2017
A great place to work that embraces diversity, develops managers and provides opportunities to learn all areas of the business. I like that we don't have a typical work environment. We have open space seating where you can collaborate with your team, use of media that allows you to work remotely and meet with others outside of your location (ie. Skype, telepresence, webex). The culture is very cultivating, it allows you to do your work, develop yourself via employee resource groups mentoring sessions, AT&T university courses and team building activities. Your day and your journey is what you make it.
cafeteria, at&t university, employee resource groups
Customer Service Representative (Former Employee) – Boardman, OH – June 18, 2017
Management is a joke. You only get to be a manager by who you know. Supervisor's do not try to improve their employees but degrade them to keep them from moving up into their positions. Unless you fit in their click...you don't fit. Pay is not based on your experiences and abilities but if you have been accepted into your supervisor's click. The union is just name's sake and WILL NOT defend you as a union member but defends and backs the company.
Great benefits, company incentives and awards, full time employment and 401K available. Great breaks and company lunches and picnics.