AT&T

6.9K reviews

AT&T Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
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ok
Wire Technician (Current Employee), Houma, LAJuly 20, 2015
great benefits, great pay, never know what time you get off, management isnt all that. feels like the military. other than that its fine
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free cable
Retail Sales (Current Employee), Bel Air, MDJuly 19, 2015
Pros: free cable
Cons: management
the very best thinga about the job was the free cable , all jobs have their corks but this one takes the cake , you are simply a number never an asset
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made lots of friends
Customer Service Expert (Former Employee), Lubbock, TXJuly 19, 2015
Pros: learning experience
Cons: not enough money
i worked there twice it was agood environment and very professional i also made a lot of friends there whom i still have contact with
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Good Money, poor management
Retail Sales Consultant (Current Employee), Independence, MOJuly 19, 2015
Money is great but thats about it, don't expect your day off to actually be a day off. it never happens. no time for family, The expectations they give are constantly changing from hour to hour and management isn't held accountable for anything they say or do.
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Build communication skills
Outbound Sales Representative (Former Employee), Westport, MOJuly 19, 2015
Pros: one hour breaks
Cons: no health benefits
The hardest part in out bound sales is that; the requirement to work through any type of weather takes true dedication. Giving customers a chance to build a bond with their phone service providers.
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AT&T is a terrible Employer
Account Executive (Current Employee), El Paso, TexasJuly 19, 2015
Pros: N/A
Cons: Terrible Management
AT&T is so money greedy and does not take care their current, loyal employees properly nor assist them in any way,
Poor employee discount,
Poor Manager assistance .
When returning from vacation, getting very terrible calls routed and not able to make monthly sales goals; therfore; getting a diciplinary report
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Excellent job
Retail Sales Consultant (Current Employee), New York, NYJuly 19, 2015
A great job that I regret leaving. Excellent pay for what was required and amazing benefits. Enjoyed working in a residential building.
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Years of Customer Service
Customer Service Rep (Former Employee), Detroit, MIJuly 18, 2015
Pros: excellent pay way
Cons: mico managed by managers
A eight hour full time job for twenty five years. Dedicated myself to being knowledgable and helping all the customers. Over the years did several jobs in customer service. Very well trained and professional with my experience from ATT
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job
STORE MANAGER SPRING MOBILE AUTHORIZED RETAILER (Current Employee), Kennesaw, GAJuly 18, 2015
dont really have anything to say. It's alot of hopes and dreams that don't come true even when you are a top performer for multiple consecitive months.
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Sales Consultant
Sales Representative (Former Employee), AustinJuly 17, 2015
Great place to work if youhave the time to commit. Be prepared and ready to sell the day you start. Work will be a challenge but plenty of training.
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Great Company.
Lead Customer Service Representative (Former Employee), Atlanta, GAJuly 17, 2015
The company was a great company. The company provided me with hand on experience. They trained you but you will not be prepared for the actual call center experience.
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It Did Not Use To Be This Way...
Wire Technician (Current Employee), Orlando, FLJuly 17, 2015
Pros: Great Pay, Benefits, Most Fellow Techs
Cons: Hours, Schedules, Management, Pet Lead Techs, No Home Life
Constantly adding more and more responsibilities and job requirements while decreasing the amount of time to effectively perform your job and make the numbers. Advancement can only be obtained by becoming a "teachers pet" and that is still few and far between. Promotions are rarely accomplishment based and more of who you know, what can you constantly do for me mentality. Only mostly young, inexperienced in management skills technicians get promoted. Though most have great work related knowledge, management skills and people skills are NOT REQUIRED! And if you question them in any way You Will Be Blacklisted Period!

Work life balance is well known to not exist with AT&T and you are just an expendable number, if you can not maintain your numbers. Pay is great and benefits are in par but as someone else wrote in a survey... you must determine what matters most, great pay or having a life!

You will work from 8 AM until... Everyday unless you do become a "teachers pet" and then you sometimes get to mysteriously leave by 6 PM.

You will get 2 weeks vacation but you are usually only scheduled off Sunday though the next Sunday, unless you are scheduled that Sunday and then it is only Sunday through Saturday! A whole 7 days! This can be worked with if you are able to find someone willing to switch days but never count on it!

Get the picture...???

Just as the company wants you to balance your work and home interest... The company should balance their customer and employee interest too!

This may sound like a rant but it's only the facts about a great company that has become way too top heavy in management and completely out of touch with mainline employees who have the drive, experience, people skills and training to actually get the results it strives to achieve!

It did not use to be this way...
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Great place for job growth.
Accounting Specialist (Former Employee), Atlanta, GAJuly 17, 2015
Pros: Job training and educational reimbursement.
Cons: May have to relocate, usually within your current city.
As an Accounting Specialist you are never bored with your assignments and the day goes by quickly with new an exciting challenges.
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Great place to work
Area Manager, DAS/RAN Engineering (Current Employee), King of Prussia, PAJuly 17, 2015
The work at AT&T is interesting. The company provides opportunities to learn and train regularly. The position I currently hold allows the platform to gain some exposure outside engineering, but it essentially limited to the engineering department. Overall it is very good company to work for and they treat their employees well.
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Great customer service training
Floor Supervisor (Former Employee), Grand Rapids, MIJuly 17, 2015
Attention to detail is important for the job. A lot of calls throughout the day. I loved my co-workers everyone came to work ready with a positive attitude.
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it had its high points
Retail Sales Consultant (Former Employee), Memphis, TNJuly 17, 2015
Pros: staff events were always great and frequent
Cons: i phone day was always non stop
come to work with my game face on. Set up Store with other sales team members. When the door opens it is non stop with all the organized chaos that this environment demand. I learned to breathe. Sometimes our clients can say or do things that demand you think before you speak and avoid fanning the flames.Managers and co workers are usually so swamped that is is better to research our tools at hand on the computer as opposed to reach out.
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great place to work
Customer Service Associate (Former Employee), Atlanta, GAJuly 16, 2015
AT&T was a great place to work with great benefits. They provided training to enable you to do a great job for the company and promote customer satisfaction.
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HARD WORK MUST MEET DELIVERABLES
Area Manager (Former Employee), Southfield, MIJuly 16, 2015
Pros: great pay, and benefits
Cons: lack of accountability in all departments
The culture has changed from the days of Michigan Bell. Meeting numbers surpassed customer service, taking care of the customers. Numbers look good on paper, but excellent service keeps your customers coming back
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stepping stone or stable retail
sales consultant (Former Employee), new yorkJuly 16, 2015
nothing bad to say this job i would call growing pains. Money Great money very bad management ! Growing Retail Pain..........
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I learn a lot over there...
Sr Application Administrator (Current Employee), Alpharetta, GAJuly 16, 2015
 Extensively worked in Agile methodology on administration of Oracle WebLogic 10.3.5.0 MP1/10.3.x Application Server
 Installed multiple domains and completely created a new Development environment and configured Node Managers and Managed servers.
 Designed and developed Coherence dashboard by getting the cache data such as cache hits, cache misses, node name from JMX mbeans for monitoring the coherence data from a single point
Claimed Profile
Headquarters
208 S. Akard St.
Dallas TX, United States 75202
Revenue
more than $10B (USD)
Employees
10,000+
Industry
Links
AT&T website
AT&T on LinkedIn
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Subsidiaries
YP Holdings (Yellowpages.com)

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