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AAA Allied Group
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18 reviews

AAA Allied Group Employer Reviews

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Great Company
Technician/Tow Truck Driver (Former Employee), Cincinnati, OHNovember 17, 2014
Great Company to work for with many training opportunities. Good benefits and excellent Human Resources department and staff.

The most enjoyable part of working for AAA Allied Group is helping out the customers.
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Fun and supportive Call Center
Customer Service Representative/Call Center (Current Employee), West Hartford, CTNovember 14, 2014
Pros: co-workers, holiday potluck/parties, able to switch days with other co-workers if you didn't have enough pto available
Cons: job security/advancement, compensation
Working at AAA Allied Group is pretty fun because of the great team we have in the Call Center. Management keeps a smile on our face throughout the day. At times we have customers are angry and could really get under our skin because of emergency roadside service. Many people call in for service because of their vehicle troubles, and sometimes members – more... go on a rant and yell because they're stuck on the road/highway and is very scared and confused, but as professional CSR's, we always keep smiling and keep an upbeat attitude with great manners so we can always best serve our members. There is so much encouragement and love toward each other as co-workers, supervisors, and management through the good and bad. That is much needed in today's society anyway. – less
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Disorganized management
Driving Instructor- Part Time (Former Employee), West Hartford, CTNovember 10, 2014
Pros: free aaa membership; decent benefits
Cons: terrible management
I was hired as a part-time driving instructor in July, 2013, as were several other people. I completed the basic requirements, such as getting a physical, etc and waited....and waited....and waited.....In October, 2013, I was sent to "advanced driving instructor" class and passed....and waited.....and waited......and waited.....I (along with others) – more... was told that the DMV was holding everything up. Come to find out the manager of the driving school was the one who was holding everything up. By the time they got around to getting us certified through the DMV, we would have had to get new physicals again. They are short driving instructors....I wonder why? – less
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Conflicting processes and little training or support
Insurance producer (Former Employee), Lexington, KYOctober 22, 2014
Pros: helpful co-workers, not much office drama/liveable wage
Cons: job really is an insurance telemarketer
As a seasoned sales representative, accustomed to a "customer first experience", AAA Insurance, is anything but that. Customer service is discouraged in insurance sales. Although AAA did prepay for all state licensing and classes, they provide little insurance sales training after that. You are on your own, with KY AAA having an "unwritten" set of "lead – more... ownership" rules, not concurrent with ANY AAA corporate sales processes. The longest KY agents control most of the leads, even when it's clearly stated and NOT AAA policy. The hardest part is thinking AAA is a large national corporation -it's a franchise and every state is managed differently. Notice AAA has been hiring "sales recruiters", because good sales reps are moving on. AAA Allied has a few stockholders, and no employee shares in profits. Surprisingly, AAA has very little diversity, mostly women in the support-office roles, and all white men at the top. Co-workers were the majority of all insurance training, and they have their own quotas. It's disorganized sales, many levels of managers. The best part of the job is the customers, just would like to assisted more. – less
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stressful job
MEMBER SERVICES CALL CENTER REPRESENTATIVE (Current Employee), lexington, kyOctober 9, 2014
the job itself is easy. but its very stressful. managent is not helpful, too many people in charge to have a good workflow
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No one is one the same page!
Dispatcher (Former Employee), Cincinnati, OHJune 10, 2014
Pros: dental/vision, free aaa, off by 3pm 1st shift
Cons: overworked, cursed out by drivers, pay for parking up to 60/month
A typical day of work consists of assigning drivers to member calls and getting estimated times of arrivals from them. This would be easy if we didn't get cursed out by all the drivers we try to get times from. Drivers don't answer their phones and make it impossible to dispatch, yet we are to blame when a call starts to age. We are supposed to dispatch – more... calls within 5 minutes but then when an emergency call comes through [ie mbr in unsafe location like highway or middle of the street] we are supposed to work on that call to get help immediately but then we are reprimanded when the other calls start to sit. Make sense? No! There is no grace period to clock in or come back from lunch. So instead of a 30 min lunch you have to take a 24 min lunch because the computers are so slow and if u clock back in even 1 minute late you are written up! Supervisors will tell you one way to do something....a person from upper management will question you and tell you another way to do something, then the second upper management will tell you a 3rd way to do something and now you have 3 ways to do something which means you will NEVER be doing anything right according to someone. It's a stressful place to work when the work could be so easy. Its impossible to be efficient when estimations can easily change, and drivers are constantly being rude, obnoxious and profane. Managers speak to you like you aren't an adult. You need permission to go to the bathroom or break even though the supervisors make the schedule and KNOW WHEN YOUR CUBICLE WILL BE EMPTY. Not to mention MANDATORY OVERTIME can be be put in place 1 hr before time to go home and you will be penalized if you have to leave even though there was no notice before that 1 hr.

The best part of the job is conversing with coworkers who also are frustrated....without venting, we'd all die of stress. – less
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productive, fun workplace
Supervisor-member services (Current Employee), West Hartford, CTApril 4, 2014
Pros: salary, benefits
Cons: hours
Typically I monitor agents calls, paying close attention to staffing and sales goal being achieved, with minimal down time.
As an incentive we run monthly contest for highest daily sales with prizes given.
Hardest part of the job is the hours I work.
My co-workers are easy to get along with and I think we have a great sales team.
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Why are all of the insurance managers men?
Insurance Sales Agent (Former Employee), Cincinnati, OHJanuary 14, 2014
Pros: nothing
Cons: everything
I worked at AAA Allied Group as an insurance agent for several years. I developed an agency "from scratch" and always made my quotas. Then they raised my quotas. Then they promoted a slimy guy who thought that calling people on Easter about their insurance needs was a good idea. From there, it all went downhill. When I left, every single manager except – more... 1 or 2 in the insurance department were men (basically a 9:2 ratio or thereabouts). The head honcho (VP), also a man of course, has never sold a single insurance policy, but is somehow qualified to head the department.

When I left (on a bad note of course) they kept my book, paid me nothing, and that was that. What a waste of two years. – less
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Work Day/Days
Fleet Driver (Current Employee), West Hartford, CTJanuary 2, 2014
Pros: meet many great aaa members
Cons: management
The Job was great in the beginning but has changed drastically and most of it is not for the better... Everyday at work feels like it could be your last day do not feel secure. I've seen many excellent workers go that have been with the company for many years and its not a good feeling at all.
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Every day was different.
ATSR (Former Employee), Wichita, KSAugust 31, 2013
Pros: benefits, incentive programs
Cons: little or no advancement, no support system we had been without a supervisor since may
I loved helping people plan their dream vacations. Finding them the perfect hotel or getting a great rate on a car rental was very satisfying. I believed in the product so it was easy for me to sell. A typical day I would take phone calls, book hotel and car reservations, check inventory for travel store, maps and tour books, attraction tickets. I would – more... do trip routings for drive vacations.
There was very little room for advancement. In the last few years they had begun hiring from outside the company for management positions. – less
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Great work environment
Call Center Rep (Former Employee), lexington, kyJuly 2, 2013
Great workplace and organization. Always felt comfortable and enjoyed co-workers.
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A productive and fun workplace
Customer Service Representative (Former Employee), Lexington, KYMarch 27, 2013
I enjoyed working at AAA because both management worked closely with others in order to find a resolution for the task(s) at hand. I thoroughly enjoyed working for this company because everything from their training program to taking live calls was productive and a learning experience. Management was easy to approach and keep each of us on task and – more... processing calls as fast and efficiently as possible. The most challenging part of this job was the constant call volume and the pressure to find a fast and efficient resolution for the customer. Overall, I enjoyed this job. I learned a lot from the experience and found this to be a great entry-level position for a customer service. – less
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Your just a number to them
Whipping boy (Former Employee), Lexington, kyJanuary 24, 2013
Pros: lunch every 3 months
Cons: aaa
The company profits about a 100 million a year and sees everything as a number. Those people on the other end of the phone are paid poorly and under valued. The only reason they don't out source is because they can't or they would. Your replaceable from Start to finish. Everyone that does have a merit position has got their head stuck so far up their – more... as* they don't know right from left. Your nothing but a number on a piece of paper and any compassion they show is trivial and filled with greed. The President or VP drives a different 100k plus car to work everyday and couldn't walk into the CSR room and tell you one persons name. Not to mention compensation is extremely enter level pay probably easier to spend it on cars. Even if you work their 10 years you might get a corny pin out of it that says lifer or something. This company Reeks of big corporation's little brother. Where's your profit margin? – less
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Fun place to work but poor management
CSR (Current Employee), Lexington kyDecember 31, 2012
Pros: easy job and nice co workers
Cons: pay and unfair management
Co workers are nice and the job is not hard. Bad about having their favorites tho. If u aren't a favorite u will most certainly be able to tell the difference. If the head lady missy knew some of the things that went on she would be displeased cause she is so kind and caring.
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Nice place to work but the pay is horrible.
Member Services Representative (Current Employee), Lexington, KYAugust 29, 2012
Easy job for a single person with no kids. As long as you stay committed to the job they will take notice and reward you accordingly. If the pay was better, they'd be able to hire and retain workers with good, strong work ethics....mostly a revolving door.
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Great job with a feeling that you really helped someone.
Light Service Driver/Tow-truck driver (Former Employee), Norwich, CTApril 20, 2012
Pros: great on the job training, co-workers, hours, and pay.
Cons: short-minded management, unloyal.
Typical day at work involved me driving around a 40 mile radius, waiting for a call from someone who needed help with a flat tire, lockout, or a battery problem. I learned a great deal of batteries, alternators, quick tire changes (safely), and a little more of what makes each car tick. Courtesy of some of my generous co-workers, who went above and – more... beyond to help me and make me feel at home. Management lacked. They didn't know the word of honesty. The manager who overlooked our daily duties, I am still convinced, didn't even graduate high school. The job wasn't hard, at least not when you're enjoying what you do. – less
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Excellent Professional Company
AAA Call Center Associate (Current Employee), Lexington, KYMarch 21, 2012
Pros: scheduling, management
Cons: pay
IF you want someone to work with your schedule and have a no-hassle no-drama job, this is the place for you