Pros: Good Start for those with no insurance experience, profit sharing, some good colleagues
Cons: Management, horrible culture, little upward mobility, poor compensation, minimal brand recognition with own member base
This position at the onset was a great move for me and I owe a lot to AAA for the opportunity this job afforded me. AAA Insurance paid for my training, licensing and any fees associated with it. Pay was comparable to previous job but as I come to find out lower than what was offered by other companies doing the same work. Throughout my tenure commission structure and bonus plans changed frequently to the point if at any moment they felt it was benefiting the agent they would revise it.
There is constant pressure to meet high production numbers and prospect "warm leads," AAA members, most of which have never heard of AAA writing auto and home insurance. The company does nothing to drive business to the branches and there is no marketing presence of the brand other than what the other established clubs have done (AAA S Cal, AAA MI, etc) that trickles to the Carolina's (race sponsorship, transferring members/insureds from other clubs). You are expected to maintain relationships with your clients all while pushing them to a service dept that is inept at doing their own job so you in turn spend a majority of time servicing as well.
This company is growing like mad and it creates a feast/famine environment that causes agents to become cutthroat and still business from each other when calls are received. Don't take a comp day or vacation day because you could leave yourself open to a theft of business. Did I mention you get to work Saturday's and on some weeks 6 days straight as taking your comp day for working Saturday is frowned upon if you aren't on pace for goal. – more...
The worst part that pushed me to seek other opportunities was management. There were constant mixed signals sent and though they wanted morale to be kept high with the agents by their managers (team leads) management would constantly go behind you and belittle and beraid your direct reports. You could never be honest and open with your agents as that was frowned upon. Rose colored glasses will be needed at all times. Upper management will never give you a straight answer and will string you along hoping concerns/questions will go away.
It is sad to say but the most enjoyable part of the job was the relationships I built with my colleagues who were fighting the good fight in the trenches with me, my office colleagues from the other business lines (travel, carcare), the clients I had long-term established relationships with to the point we would just chat about items other than insurance. Lastly I enjoyed going home and not being there.
I learned a great deal about the industry and owe a lot to AAA but I would never recommend anyone to work within the insurance division. – less