I believe this is the ideal job for many people. Great management that treats their employees like family. Co-workers were determined and energetic! The hardest part of the job is deciding what department to move up to. Everything about this job was enjoyable, especially being able to provide my own experiences to customers to help in their decision on becoming a member of the company.
I can honestly say that it seems AAA is aware of a lot of problems and unhappy employees, and it seems as if they may be attempting to address these issues. However, there are many, many current employees that are still waiting for AAA to actually follow through with all these promises. I loved the people I worked with, for the most part every one got along, but there was so much drama, it was frustrating. I read a lot on here about "favorites", and it's very true. The rules change based on the person, or the situation. What one person does, another better not even think of it. There is a ton of micromanagement, from corporate all the way down to the technicians, and it's beyond frustrating. The hours were very long, with little to no chance of lunch breaks. I had high hopes, and I still absolutely hope, for everyone that is currently working with the car care centers, that the promises for better training, better pay, and better bonus plans actually happen.
Pay, hours, bonuses all could be pros, if they actually put the plans into action.