Creates a Positve Challenge
Travel Consultant (Current Employee) – Roanoke Rapids, NC – June 10, 2015
Working in an incoming call center that provides emergency roadside assistance is certainly challenging as every call is unique and every member has their own story.
My typical day; not only do I receive road side assistance calls but the team I am on also provides driving directions (both verbal, emailing and ordering printed material), booking hotel reservations, supporting company branded products, filing automobile and home owners insurance claims. The list goes on.
I work with a wonderful team that works well together. Our supervisor is our rock as, she is not there to offer assistance when needed but also gives us positive reinforcement to better ourselves and reach our (company and personal) goals.
The hardest part of the job is trying to stay within the computerized adherence schedule as it does not recognize that one is working on a call.
Great Benefits, Organized events to keep everyone upbeat, Vacation time
Scheduling vacation time (although they offer 4 weeks a year to start- awsome)