Sales & Service Counselor (Current Employee) – Glendale, AZ – November 24, 2013
My department is phased out for home agents. The job was fine. Good people, team work , good supervisors. We are a fast paced call center focusing on our members on a daily basis. Dealing with difficult members as to solve their needs or complaints and making sure I took care of them. The people I work with but also the members they made the position worth it.
learning different computer skills. research, customer retention.
Roadside Assistant Call Center Associate (Current Employee) – Newark, DE – October 23, 2013
Answer calls from customers broke down on side of road or at home. Submit a dispatch ticket to get a tow or light service duty truck out to member. Great co-workers to help if there are any questions you are unsure of. The hardest part is when a customer is upset because they are in a disabled situation with their motor vehicle. The most enjoyable is knowing I left at the end of the day helping people in need.
Training Specialist I (Current Employee) – Glendale, AZ – September 17, 2013
A typical work day was spent delivering training to New Hire Call Center Associates . At this job I learned to brilliantly create a joyous training team with employees whose positions had been replaced by the one I wasa hired to fill. The Leadership Team in this call center is First in Class. They really really really DO care for their front line staff. They have found the appropriate balance between holding employees accountable and creating employees who hold themselves accountable. There are low levels of gossip and negativity here. Lots of professional nurturing. The hardest part of the job here was not having the time to work with existing associates as I did with New Hires. What I loved most about this job were the esceeds measures results produced by people who were in training classes that I had facilitated
Auto Customer Service (Former Employee) – OKC, OK – March 13, 2013
Worked there for over a year and started in membership. The company was going through a lot of changes and now the call center in OKC is NOT part of AAA insurance group. The pay is $11.00/hr and do not expect to ever earn much more than that amount. Management does not have a clue. High turnover rate of employees and Supervisors.