License and Title Specialist (Current Employee), Pittsburgh, PA – December 9, 2014
Pros: good benefits and advancement opportunities
Cons: low entry level wages
No matter the department, whether dealing directly with customers or in a support role, customer service is the #1 priority. AAA East Central has great job security due to the diverse nature of the services offered. Management works to keep the company strong and create a sense of impowerment in the employees. Great benefits which include tuition reimbursement. – more... Many opportunities for advancement or a complete change of career. The best part of my job is knowing that I have trained a competant staff and that they know that I am always just a phone call or email away for continued support and training. – less
Dispatcher (Current Employee), Louisville, KY – July 12, 2014
Pros: dress code
Cons: 4 week rotating shift
Taking road service calls, dispatching drivers to help members. I have learned a lot about dealing with unhappy customers. Management is very unorganized, no one on the same page. Sometimes I feel I am working with immature children. Dealing with not enough staff and equipment to help members. When I actually do help someone and they appreciate it.
Branch Specialist (Current Employee), Monroeville, PA – February 19, 2014
Pros: work atmosphere, great training
Working at AAA requires knowledge and attention to details. During notary work and title work, detail is key to ensure the work is done properly. Not only is customer satisfaction a concern, but notary licenses are as well. A typical day at AAA is many driver license and motor vehicle renewals. Also title work for exchanges between two parties and for – more... residents registering their vehicles in Pennsylvania for the first time. Notary work is done daily, as well as foreign currency exchange and more.
The management is excellent and very knowledgeable in their jobs. The atmosphere is very friendly and team work is strongly advocated. The senior counselors mentor extremely well.
The hardest part of working at AAA are understanding the vast rules of the titling department, there are different rules for every scenario.
The most enjoyable part of the job is helping customer resolve any issues they may have and seeing them become relieved at the end of their visit. – less
Accounting Technician (Former Employee), Louisville, KY – May 6, 2013
Pros: yearly bonus
A typical day at work varies depending on the mail and the needs of managers. Management for the most part is easy going and understanding; as are the co-workers. The most enjoyable part of the job it Derby week. We participate in the Bed Race and Pegasus Parade.