associate (Former Employee) – Independence, OH – January 24, 2017
There was always plenty of work to do during the day which made it go by fast. I was always doing different things and working with other great people that always made my day. I learned a lot of good work ethics and responsibilities that I will always cherish. I also learned how to work as a team and to work smarter not harder. The management however is lacking tremendously. I wont name any names but they can be disrespectful, rude, unappreciative, and unprofessional. Would have been the best place to work and would love to have stayed there for a very long time. Bad management can ruin a lot of company's.
Good benefits with room for growth and advancement.
Travel Agent (Former Employee) – West Virginia – November 19, 2016
Company that doesn't support its employees. Underpaid and lake of management when you need them. Favoritism plays a big part with management. I would not recommend this company. Tell you your a travel agent but you have to push credit cards, insurance, and membership or be reprimanded
Management, company backing employee, pay and advancement
AAA East Central used to be an enjoyable place to work. However, the culture there has changed since being bought by ACE of Southern California 2 1/2 years ago. There is pressure to meet all kinds of monthly goals and if they are not met, you can go on probation and possibly be terminated for not meeting those goals, and this goes for even long time employees. They will let you go in the blink of an eye no matter how well you perform in other areas. Monthly goals MUST be met and this involves getting/selling a certain number of: Credit cards, travel and insurance referrals and auto/home insurance policies. Clients are sent out customer service cards to review their experience with AAA and you must get the highest rating or you can again be put on probation for that reason. Atmosphere/job culture is also strained as employees are constantly afraid they will be terminated. They sometimes advance from within but not normally. So, my overall rating is too much stress involved in working there.
Dispatcher/Customer Service (Current Employee) – Allentown, PA – November 7, 2016
Overall, I enjoy working at AAA East Central, I am a customer service oriented person and enjoying assisting people with their needs. I learned call taking and dispatching at this job and enjoy dispatching the most. I get a good feeling when I know I have assisted members in getting road service to help solve their problems with their vehicles. Hardest part of this job is knowing that I will be losing this job in the near future due to restructuring and relocating of our dispatch center.
Helping members solve their problem with their vehicles
License and Title Specialist (Current Employee) – Pittsburgh, PA – December 9, 2014
No matter the department, whether dealing directly with customers or in a support role, customer service is the #1 priority. AAA East Central has great job security due to the diverse nature of the services offered. Management works to keep the company strong and create a sense of impowerment in the employees. Great benefits which include tuition reimbursement. Many opportunities for advancement or a complete change of career. The best part of my job is knowing that I have trained a competant staff and that they know that I am always just a phone call or email away for continued support and training.
Branch Specialist III (Current Employee) – Pittsburgh, PA – February 27, 2016
Great team of people to work with. Lots to learn, something different every day. Not enough pay for work that is done. Management more interested in sales of company credit cards and insurance referrals.
Loved the clients and assisting with there travel needs
BRANCH SPECIALIST IV (Former Employee) – Morgantown, WV – January 30, 2016
The staff at my office was great! The upper management didn't really no what was going on in the branch offices on a day by day. They really dropped the ball on communication. Overall nice place to work.
Member Service Specialist (Former Employee) – Morgantown WV – June 12, 2015
I've learned many office skills at my time with AAA. Typical day was going over memberships and maintaining clients. The management was hardly in contact with you so if you wanted something done you had to be prepared to make the decision yourself. The hardest part of the job was meeting goals with such slow traffic. The most enjoyable was getting to meet new people every day and make a difference.
Branch Specialist (Current Employee) – Monroeville, PA – February 19, 2014
Working at AAA requires knowledge and attention to details. During notary work and title work, detail is key to ensure the work is done properly. Not only is customer satisfaction a concern, but notary licenses are as well. A typical day at AAA is many driver license and motor vehicle renewals. Also title work for exchanges between two parties and for residents registering their vehicles in Pennsylvania for the first time. Notary work is done daily, as well as foreign currency exchange and more.
The management is excellent and very knowledgeable in their jobs. The atmosphere is very friendly and team work is strongly advocated. The senior counselors mentor extremely well.
The hardest part of working at AAA are understanding the vast rules of the titling department, there are different rules for every scenario.
The most enjoyable part of the job is helping customer resolve any issues they may have and seeing them become relieved at the end of their visit.
dispatcher (Former Employee) – pittsburgh – July 5, 2015
I was at aaa for a long time before i was fired for some bs....if your not in a certain clique, you end up with a bullseye on your back....holiday parties were fun...u just had to watch who used hand sanitizer.....
Field Manager (Former Employee) – Pittsburgh, PA – February 1, 2015
This job was very successful for me, I learned a lot in my 6 years here but it could have and should have been so much more but the company lacked an overall positive job culture and a solid upper management direction for everyone to follow.
Dispatcher (Current Employee) – Louisville, KY – July 12, 2014
Taking road service calls, dispatching drivers to help members. I have learned a lot about dealing with unhappy customers. Management is very unorganized, no one on the same page. Sometimes I feel I am working with immature children. Dealing with not enough staff and equipment to help members. When I actually do help someone and they appreciate it.
Accounting Technician (Former Employee) – Louisville, KY – May 6, 2013
A typical day at work varies depending on the mail and the needs of managers. Management for the most part is easy going and understanding; as are the co-workers. The most enjoyable part of the job it Derby week. We participate in the Bed Race and Pegasus Parade.