Auto Travel Counselor (Former Employee) – Albany – June 2, 2015
As an auto travel counselor, my main duty was to help members of the corporation with their memberships, and also help them map out directions and give them information on specific travel destinations. I also took payments, I used microsoft excel, microsoft word and microsoft outlook. I learned how to sell and buy back foreign currency, I took emergency road service calls, located the members, and used the switchboard every day.
commission on top of base pay, working in an office environment with other like minded individuals
Travel Consultant (Current Employee) – Latham, NY – October 7, 2014
My most important responsibility is to achieve sales. I spend most of my day talking directly to potential customers and trying to establish their needs. I have a very thorough knowledge of our product range so, if they’re unsure of their decision, I can give them appropriate advice. I can also steer them towards other – perhaps more expensive – products that they haven’t already considered. By building rapport with the customer – and addressing any concerns they may have – I have a good chance of closing the sale. I also aim to up-sell on the till where possible, so as to maximize the value of each new customer. Given my level of experience, I am also tasked with helping train new staff with our systems and helping them to maximize their sales potential.
Auto Travel Counselor (Former Employee) – Albany, NY – August 14, 2014
Worked here for a long time. Enjoyed my coworkers and the vacation discounts. There is no way to move up higher in this company. Management is decent but HR is terrible. I had a 401k and had no idea how to work it to benefit myself at no help from HR. The existing management has been there since the beginning it seems so anyone who's in a smaller position just stays there with little to no wage increase. They don't pay fairly either. It's rare that anyone moves from Auto Travel to Travel Agent because they would rather hire elsewhere.
decent benefits, good coworkers, company events regularly
bad management, no room for advancement, weird hours for office employees
Auto travel (Former Employee) – Albany, ny – July 10, 2014
Unfortunately due to the poor management (not all but most) this particular division of AAA is not a pleasant place to work. The management staff puts blinders on and allows the long-term employees to act very immature and unprofessional which makes it very difficult to remain professional during the work day and deal with customers appropriately. There is absolutely NO teamwork as everyone is constantly stabbing each other in the back instead, it was the strangest work environment I have ever been involved in during my whole working career. New people coming in dont have a chance to survive, the veterans, lie, cheat and undermine all you do to make you look bad to push you out. Again, it's a very, very strange situation.
aaa is a great service, so selling the actual service and all that it has to offer was easy to do.
Auto Travel Counselor/Front Desk Receptionist (Former Employee) – Albany, NY – December 3, 2013
A horrible place to work. The Management was absolutely horrible. Some members of management got off on seeing people eat dirt. I enjoyed the work and helping the customers. Management was disrespectful to some employees and the culture their is very negative towards their employees.
Road Service Dispatcher (Former Employee) – Delmar, NY – January 1, 2013
Part-time job -Emergency road service call taker. People stranded on the road -car stalled ,lock keys in vehicle. I would locate drivers - tow truck. Locksmith.Would talk with police to get help to stranded motorists.Had to learn use of Radio Dispatch system , and computers.
Service Driver (Former Employee) – Hudson Valley, NY – October 3, 2012
I loved this job and all of the employees that I worked for. The job is different everyday. It is never boring. I got to see other towns, cities and states on long haul tows. The management staff are very understanding and very easy to get a long with. This is the best job I have ever had.