A typical day included handling phone calls and walk in on a rotations basis to provide members and potential members with insurance needs. The training was adequate and the support was good. The most enjoyable part of the position was meeting people and meeting their needs with our product offerings. The most difficult part of the job and the reason I left was the mandatory overtime. The workplace culture was also a bit of a challenge as everyone was into their own thing and not as helpful or supportive that I had become accustomed to at Liberty Mutual Insurance.
Good clean work environment
No instant messaging system to allow for more efficient support.
Customer Service PS&S (Former Employee) – Oklahoma City, OK – January 27, 2018
Working with AAA they're different teams on the floor. I personally supervised my team of ten individuals. I assisted with any difficult call and or insurance policy. The workplace was fast pace and exciting. The most enjoyable moments about AAA are the people you work with day to day.
Office Manager (Former Employee) – Clarkston, MI – January 25, 2018
Subject to which office you work in and management at that location. Good benefits if you work for corporate but a lot of strange people at AAA its like a company of rejects from All State and State Farm.
Competative culture amongst employees not friendly.
Customer Service Representative (Former Employee) – Grand Rapids, MI – December 28, 2017
AAA Had Awesome Management. They Are All Very Understanding And Helpful. The Training Program Is Very Easy And You Get Paid For That As Well. Everything About This Job Is Easy If You Are A People Person.
Insurance Sales Agent (Current Employee) – St. Louis, MO – November 20, 2017
Monthly quotas pressured to hit to avoid write ups. The position is a constant grind. Also, new agents are no longer retaining a book of business. No renewals. Good position to start in but the ceiling for salary is capped due to inability to receive renewal business.
Insurance Specialist (Former Employee) – St Petersburg Beach, FL – November 19, 2017
I was able to meet a great friend and co-worker by working for AAA this was an opportunity of a life time, I was in a position to even run my own AAA office, had I not relocated. AAA is a reliable company, there was room to grow.
Dispatcher/Office Clerk (Former Employee) – Dearborn, MI – November 18, 2017
Never a dull moment, great team work and had a great supervisor. When we worked overtime they provided us lunch and dinner. Very demanding and stressful job. Worked all saturday and Sunday and holidays. Time in a half on weekends and double time on holidays.
Sales/Assisting Agent (Former Employee) – Kansas City, MO – October 22, 2017
Stable work environment that provided adequate training at their headquarters and supports training agents. They are excellent at supporting your career but I felt the targets that they wanted you to reach after training were somewhat unrealistic the higher up you move.
Insurance Agent (Former Employee) – Waterloo, IA – October 13, 2017
It was not a very friendly place to work. Employees were not treated the same. A lot of discrimination. It you are a minority - I would not recommend working for this company. I resigned after 5 months due to the hostile work environment and filed a complaint with the human rights commission. I eventually dropped the complaint - and just moved on.
Shipping and Receiving Associate (Former Employee) – Las Vegas, NV – October 2, 2017
I enjoyed the work I performed for AAA. The employees and supervisors were very social and polite. Great work environment. They gave you the freedom to work, were not breathing down your neck, but expected employees to complete their daily task.
Claims Adjuster (Current Employee) – Las Vegas, NV – September 28, 2017
A typical day at work would be coming in to 10 or more claims and trying to get to them while you had to any other customer service calls. You learn how to multi-task Management is ok some are great others are awful Workplace culture was pretty good they had fun activities Trying to keep all of your claims up to par for management
Health care is awful you don't get a lot to choose from you pay a lot of out of pocket expense.