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AAA MID-ATLANTIC (Auto Club)
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77 reviews

AAA MID-ATLANTIC (Auto Club) Employer Reviews

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Compensation/Benefits
Management
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fun at times but stressful
call reciever (Former Employee), marginal way – May 8, 2013
Pros: fun at times
Cons: very stressful, no room for growth
would take emergency road services calls, and send them to dispatch so they could send out a driver.
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Extreme High Call Volume
Customer Service Agent Call Center (Former Employee), Chantilly, VA – April 19, 2013
Pros: 10% shift differential
Cons: short breaks
*Constant phone handling
*Handle stressful situations
*Managment wasnt able to perform duties
*Co-workers were enjoyable
*Hardest part of the job was dealing with rude people
*Most enjoyable part of the job was giving customer satisfaction
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Amazing place to work
Certified Travel Counselor / Agent (Former Employee), Rockland, MA – April 3, 2013
A typical day would be to answer calls and help plan peoples trips. It was a great job, co-workers were great. The most enjoyable part of the job was making the dreams of members come true by planning their vacations with them.
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Travel Agent
Travel Consultant - Sales (Former Employee), Troy, MI – April 2, 2013
Pros: stability
Cons: lacking ability to be a decision maker
Office environment, very structured with day to day activities generating revenue.
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Company was definately a 5star rating. I could not have asked for a better company to work for..
Service Center Manager (Former Employee), Indianapolis, IN – March 25, 2013
Pros: dealing with people.
Cons: imposed upon myself with the long hours i put in and enjoyed it.
My day typically started at 6:00am Monday thru the Saturdays I worked. I always went in early to get the finite items out of the way to enable me to be able to deal with my employees and the public without interruption. This is basically what I learned, get things out of the way to be able to deal with the member public.
Management was minimal as supervisors – more... were not on site. I thoroughly enjoyed the co-workers as my employees went out of their way to make our company the best we could be. The hardest part of the job was losing employees. When we had a license branch in our office, I had 21 people working under me and when we lost the BMV that count went down to 10.
I thoroughly enjoyed working with people, be they members or non-members who came into the office as well as seeing my employees succeed and make efforts to go up the ladder to further their careers. – less
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Another NonCaring Place of Employment
Membership Services (Current Employee), AAA – March 8, 2013
Pros: closed on sundays
Cons: schedule
This department has unfair scheduling. There is rarely a chance for you to get a better schedule. They tell you one thing to get you in the door and once you are in its nothing but lies. The company has their picks and chooses. You won't get your vacation days you prefer. It will be more than a year or two before you get a better schedule. You have – more... to pray going in to work everyday. Its just a JOB for now. Definitely not a career. – less
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In the past AAA was a good employer.....times change
Insurance Agent (Former Employee), Tampa/Orlando Fl – March 8, 2013
Pros: aaa used to care about the employee
Cons: high cost of heath insurance, stress, pay, managment
Managment will hire new employees and give them high hopes of large bonus checks. Once the unrealistic goals cannot be met then the typical revolving door of new employees continue....moral is low, managment doesn't help, lots of stress.
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Nice place to work
dispatched drivers to assist (Former Employee), Newark, DE – March 6, 2013
Pros: clean, safe work envirionment
Cons: managers would review your calls and have meetings with you over the format of the calls., strict guidelines and script were to be followed during your call, without sounding robotic., if you went outside of the script you were docked points, wrote up and conseled on the call., you have to bid on your job every 3 months, and were not guarented the shift you applied for.
Answered roadside calls for distressed guests. Co-workers were easy to work with.
Management wasn't always helpful, when needed..seemed to be disturbed if you called them for assistance on a call.
Loved the interaction of the guests on the phone. And seeing the end results of thier calls.
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Onsite work out room to help with the stress of the day
Inside Sales (Current Employee), Irving, TX – February 5, 2013
Pros: good sales leads, and ways to make additional commission
Cons: to many things stand in the way of you being able to max out your earnings.
This Company Can be a Good one, however I think they are in the middle of many changes. Onsite work out room to help with the stres of the day. Overall They have one of the best roadside programs and one of thr best Insurance product for those that can qualify.
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CS very stressful
Customer Service Representative (Former Employee), Costa Mesa, CA – February 4, 2013
Company is excellent to their client but treats employees poorly.
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Great pay with lots of stress
Insurance Agent (Former Employee), San Antonio, TX – February 1, 2013
The comp. plan is awesome, but it's not worth all of the stress. Good benefits and fun environment with co-workers, but the guidelines and expectations are constantly changing.
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Dispatcher (Former Employee), providence,ri – January 23, 2013
this is a good employer to work for. many chances to advance in the job. promotes within the club for available positions before looking outside of the club.
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Typical Job
Dispatch Service Representative (Former Employee), Irving, TX – January 11, 2013
Management could use an over-haul. My overall experience with the company was not bad.
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productive
Licensed Sales Producer (Former Employee), Dearborn, MI – January 10, 2013
high paced environment
received all insurance training
very strict
great team
not being able to see customers
wowing people
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Fulfilling, challenging, place to work
Tow Truck Operator (Former Employee), Indianapolis, IN – January 5, 2013
I enjoyed helping people and doing a good service for the community, I'm a people person, which helps when dealing with folks that just had their day ruined with a broken car.
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AWESOME PLACE TO WORK!!!
Customer Advocate Insurance Supervisor (Former Employee), Omaha, NE – December 13, 2012
Pros: growth opportunity, continuous training, great people and family oriented
Cons: there are bad seeds in every bunch, but aaa does a decent job of weeding these people out.
I love my job, my coworkers and bosses! Yes there is some of the typical political BS to deal with, but all in all this is a great company to work for.
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best job I ever had
Customer Service Representative (Former Employee), Grand Rapids, MI – December 11, 2012
loved the over time. I loved helping people. I felt like I was really making a difference
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Small usually queit office, friendly staff
License and Title Coordinator (Former Employee), Hazleton, PA – December 10, 2012
Pros: flexable scheduling, expensive but affordable health care
Cons: a larger busier office would be better
The best part of my job is getting to know our regular customers, They seem to be part of the AAA family and make the day enjoyable-AAA is a friendly place to work andexpect all of the staff to be interactive with clients. The pay is not bad, but with todays economy more is always better and AAA gives you the opportunity to earn more with incentive – more... plans. The work day is a combination of multi tasking in a number of job areas due to the small size of our office. There seems to be an abundance of knowledge to absorb. The learning process is a daily task. Over all it is a nice place to work. – less
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Good experience in data modeling and metadata services.
SQL Server DBA (Former Employee), Mount Laurel, NJ – September 21, 2012
AAA is a strong and vibrant member services organization. Good place to work.
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Excellent job if you like helping people
Roadside Technician (Former Employee), Avon, MA – September 19, 2012
best part about is getting to help people when they need it most.
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