I've worked here for a few years, the job itself is very stressful. The supervisors know nothing about the job or how to do it. Very poor training.
Current trainees get almost no training, have been left in the training room alone to sit and do nothing for 5 hours.
The Newburgh call center handles most of the calls for New York and New Jersey, while other call centers take less calls, and don't have training for anything besides New York road side assistance (instead of NJ calls, membership, travel and other services offered).
Coworkers were great, all very kind and willing to help whenever needed as well.
3 breaks a day for fulltime, decent amount of paid time off.