AAA Northeast Employee Reviews

Showing all 47 reviews
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
do not work here!
Tow Truck Driver (Former Employee) –  West Springfield, MAJuly 24, 2017
What a bunch of idiots that run the place mike r.included. Do not let them under the hood of Your car they are not mechanics but think they are.wall mart has better techs.watch your back everybody's a cut throat! DO Not WASTE YOUR TIME!
Pros
some co workers
Cons
management lack of knowledge
Was this review helpful?Yes 3No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun workplace
Accounting Associate (Former Employee) –  Florham Park, NJJune 30, 2017
I worked for AAA Northeast for 20 year and my co-workers were more like extended family. AAA offered great benefits, treated their employees very well and was extremely flexible. It was a productive and fun place to work.
Pros
Flexibility
Was this review helpful?Yes 2No 4Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Lack of leadership and revolving door
Member Service Counselor (Current Employee) –  Framingham, MA 01701June 11, 2017
I picked up some useful job skills here. We are never properly staffed as new employees do not stay very long. This makes for a stressful work environment.
Was this review helpful?Yes 13No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Company Lackluster Pay
Member Service Representative (Current Employee) –  Norwalk, CTJune 7, 2017
I have loved working at AAA for the last 2 years and have loved working with the people and for my previous manager. My current manager is nice but she isn't the brightest or most organized. They did transfer me without much input on my part but that wasn't to important. If you're looking for a good company to learn from and get a lot of good experience for other jobs AAA is the place for you
Pros
Possiblity of advancement and extensive training
Cons
Low pay
Was this review helpful?Yes 2No 6Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Literally the only positive is the co-workers
Insurance Representative (Former Employee) –  Providence, RIMay 31, 2017
I worked @ AAA in various positions for a number of years however I ended my tenure in the Insurance department, so I will focus on that.

If you enjoy micromanagement, constant negativity from management, treating you like you're just another warm body in the seat, and borderline infringement on your personal life - then by all means, AAA Northeast is for you!

Everything you do is looked at under a microscope. Little mistakes can be held against you rather than just being simply corrected. The management is watching out for you to do literally anything wrong so they can issue a disciplinary warning or snap at you just because they can. Don't display any enthusiasm or show that you work hard either, because that'll be used against you when they dig deeper to find your flaws and/or heap on extra work. But, if you suck at your job, you'll not only be kept on, but given chance after chance after chance despite their incompetence.

The upper management is the epitome of a 'good ol' boys' club featuring dusty old men at the top who are completely out of touch with consumer trends and the culture of the people they employ. I distinctly recall the CEO pointing at my tattoo on my forearm and talking to me about how that was OK because I was a male, but didn't like it on the female employees, so he was looking to change the handbook to make it so female employees had to cover visible tattoos.

Oh, and the rulebook you sign at the beginning of the year? Don't expect the management to stick to that when attempting to fairly assess individual employees, as rules are bent and changed
  more... to suit the whims and anger of the people up on top.

If you're a big fan of people being petty then you should attempt to ascend to a managerial position as all the people in charge are extremely petty and will needle people for the smallest infractions and crush the spirits of those that are trying to be happy. For instance, if any people are leaving the company - you are not allowed to celebrate their new found success, any cards/balloons/cakes/etc have to be shared in the break room away from the office, as someone will complain.

Finally, don't expect to move up in the company unless you befriend those that are above you and play their games to a T. Hard work and long term tenure are not rewarded, perhaps only looked down on. Speaking up for yourself and being pro active are not welcome at AAA Northeast.

All in all, AAA is a decent company if you are looking to boost a resume, but only the true sadists will stick it out in the long term as this is for hardcore corporate masochists only.
  less
Pros
Co-workers are sometimes cool, vacation perks, lots of sick time
Cons
Pay is lousy, micromanagement, toxic corporate atmosphere
Was this review helpful?Yes 17No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Positions Need Review
Inventory and Maintenance Coordinator (Current Employee) –  Boston, MAMay 19, 2017
The Processes change due to non conforming employees.
Some of the Management Team do not lead by example.
Some positions have only one employee and no cross training
making coming back from days off and vacations unbearable.
Pros
Benifits
Cons
No Communication
Was this review helpful?Yes 9No 3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun experience
Battery Technician (Former Employee) –  North Andover, MAMay 3, 2017
The job can be very stressful and quick paced but it can also be the exact opposite and very relaxed. My coworkers were very reliable and cheerful all the time and offered help whenever they could or whenever you needed it.
Was this review helpful?Yes 1No 3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Meh
Insurance Processor (Former Employee) –  Providence, RIMarch 17, 2017
Worked here for 5 years, very hard to move up in this company. Pay is awful, benefits not much better. Work during holidays, blizzards, only good thing about this place is the coworkers
Pros
free membership
Cons
pay
Was this review helpful?Yes 14No 3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
its a paycheck
Emergency Roadside Assistance/Member Services II (Current Employee) –  NYMarch 14, 2017
they don't hire once someone leaves. 3 people covering ny on 3rd shift sometimes. frustrating. wish they would hire a permanent supervisor. doing the job of many. customers having to wait on hold for 30+ min.
Was this review helpful?Yes 5No 2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Aaa Maspeth has terrible management whi are not going anywhere think rhey are mechanics but they are not jusr sit all day and eat so many snakes
Tow tech (Former Employee) –  Maspeth, NYMarch 8, 2017
Cut throat company so many uneducated people who think they are mechanics dispatch tells you for the smallest things to many hours don't leave anything laying around full of crooks bit enough money work there but dot get comfortable you will never make a living for all the hours you work
Pros
None maybe benefits
Cons
Bo balance in your own time to many hours so many ignorant supervisors
Was this review helpful?Yes 5No 3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to worl, very productive
Call Center Representative (Current Employee) –  Providence, RIMarch 7, 2017
Good company to work for alot of temporary position available. Very flexible hours and will help you with anything. And can get you the experience you need to exceed
Was this review helpful?Yes 3No 11Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and friendly environment
Production Assistant (Former Employee) –  Providence, RIMarch 6, 2017
This production environment was very efficient whether you are a clerk or underwriter. The management and goals company-wide were instilled in each individual, making the culture very unified. It was enjoyable to work with all types from the insurance field, learning and growing within.
Pros
great culture
Cons
low payrate
Was this review helpful?Yes 5No 7Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice place to work
Call Counselor (Former Employee) –  Providence, RIMarch 3, 2017
Busy phones with data entry. Assist motorists who need emergency road-side assistance. Enroll new members. Take payments over the phone. Advise members how best to use their benefits.
Pros
Very nice people
Was this review helpful?Yes 3No 6Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good company, with room for improvement
Roadside Technician (Former Employee) –  Avon, MAFebruary 28, 2017
The people I worked with every day were great. And the compensation in terms of pay and benefits was hard to leave. There was interdepartmental rivalry in the arm of the company I worked for at least. It seemed like feedback from employees went up the ladder to management with no delivery of results to show for it. With a few exceptions, there seemed to be little appreciation for the front-line workforce. Micromanagement was rampant as well.
Pros
Great benefits, decent pay
Cons
Micromanagement, little chance for advancement
Was this review helpful?Yes 5No 3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Horrible management
Roadside tech (Former Employee) –  Providence, RIFebruary 27, 2017
Poor management, poor communication, and plenty of defective equipment. No one seems to care about maintenance issues with trucks or equipment. Defects are reported by employees but they go ignored. They do not practice what they preach in training. Trucks are as filthy on the inside as they are on the outside. Be prepared to drive run to the ground trucks with some near 200k miles, double with idling time.
Pros
Its a job
Cons
equipment failures, low wages, no one cares
Was this review helpful?Yes 9NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Disorganized ..
Member Service Representative (Current Employee) –  Providence, RIFebruary 27, 2017
Really disorganized place. There's no room for all the agents to work so most of the time they ask people to leave early, because they are over staffed.. no assigned sits.. you have to fight for your seats.. really disappointed
Pros
Nothing
Cons
Beneifits
Was this review helpful?Yes 10No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Overall terrible
Member Services Counselor (Former Employee) –  Newburgh, NYJanuary 29, 2017
I've worked here for a few years, the job itself is very stressful. The supervisors know nothing about the job or how to do it. Very poor training.
Current trainees get almost no training, have been left in the training room alone to sit and do nothing for 5 hours.
The Newburgh call center handles most of the calls for New York and New Jersey, while other call centers take less calls, and don't have training for anything besides New York road side assistance (instead of NJ calls, membership, travel and other services offered).
Coworkers were great, all very kind and willing to help whenever needed as well.
Pros
3 breaks a day for fulltime, decent amount of paid time off.
Cons
Everything
Was this review helpful?Yes 6No 2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
AAA Northeast
AAA roadside assistance (Current Employee) –  Pittsburgh, PAJanuary 25, 2017
AAA Northeast is a verry well organised company.. The benifits arent the greatest. But the pay is good and there is alot of freedom on the job. . i love to interact with all different kinds of people...if u love helping people this is the job for u
Pros
Freedom... Tips...
Cons
Long hours. Commission
Was this review helpful?Yes 1No 7Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Business but family like atmosphere
Roadside Assistance Agent (Current Employee) –  Garden City, NYJanuary 19, 2017
Have enjoy my time working for this company, pay is a bit low to life comfortably but the job itself is straight forward and the overall atmosphere is healthy
Was this review helpful?Yes 1No 5Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Enjoy working AAA
Call Center Mangement (Current Employee) –  Utica, NYDecember 28, 2016
Never a dull moment working for this company. Never a typical day always different situations happening. Enjoy the co-workers I work with as well as the management team.
Was this review helpful?Yes 7No 8Report
Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at AAA Northeast. Our community is ready to answer.

Ask a Question

Overall rating

3.3
Based on 47 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.2
Compensation/Benefits
3.1
Job Security/Advancement
2.8
Management
2.9
Culture
3.2

CEO Approval

58%
36 ratings
Add your rating