Call Receiver (Former Employee) – Layton, UT – September 18, 2017
Productive and very professional place to work. Great work environment and supervisors always on hand to help with questions. Would strongly recommend to others to apply. Many perks working for this company.
Sales And Service Associate (Former Employee) – Hayward, CA – September 11, 2017
i love the fast paced environment,my office does over 100 transactions a day, love my peers,they make the day fun and we are a lil family. management is very easy going but we have a very high goal for the office.
Tow Truck Operator (Former Employee) – Concord, CA – April 18, 2017
Read the notes below that I have provided because it's the God honest truth about this organization but their micro management now in the new AAA NCNU after massive internal changes are pure cutthroat objectives/ Sink & or swim environment in a nut shell. Many originally there now GONE..
Unless you work at Corporate office- minimal advancement
LIFE INSURANCE SPECIALIST (Current Employee) – California – April 5, 2017
Very difficult for Life Agent. Too few products for life insurance. Most people avoid purchasing and wanting to even discuss life insurance. Not enough products to present to members for purchase. Branch employees taken for granted and forced to meet unrealistic goals. Overtime not allowed but not enough time to meet goals. Advancement opportunities very limited unless you work at corporate office. Pay is insufficient for work demanded. Life agent goals increased over 58% in 4 years. Corporate has no idea what actually happens in the branches. Computer issues are a almost daily problem. Weekly loss of productivity due to computer problems and programs not functioning. Company switched from Microsoft to Google. This has caused issues. Some include Google mail and the way it embeds emails, which can be difficult to find and reply. In many cases, emails are almost impossible to find. Google calendar will many times not allow changes to be made to an "event". Google Drive forces any document sent to another party to "share" the document, when only information not collaboration is needed.
Employees work very hard and try their best to work within the limits we are given to help members
Account Coordinator (Former Employee) – Colorado Springs, CO – March 22, 2017
AAA has dedicated themselves to covering as many of the auto and home services markets as they can, providing a "Members First" service relationship to their clients. AAA is one of the best places to work for those starting out in a career or in career transition.
Emergency Road Side Dispatcher (Former Employee) – Clearfield, UT – January 8, 2017
Great place to work for, always changing environment and fast paced environment, need to be flexible and willing to learn, must know how to talk to people of all backgrounds, work with people from all backgrounds
CSR - Customer Service Representative (Former Employee) – Clearfield, UT – September 7, 2016
The job is 37 hours a week and they don't tell you that up front. Also, the pay is low and you don't get increases until you pass skill blocks. The training is sporadic and doest teach you how to do the job, its learn as you go. Mgmt plays favorites and gives schedules accordingly. Other call centers pay better. Lots of turnover. Keep looking.
Great culture with team members who truly care about their company
Recruiting Coordinator (Current Employee) – Emeryville, CA – July 21, 2016
AAA NCNU has seen a lot of change over the years but at the end of the day our culture stays strong and our team members champion for our company and move with the ever changing environment with a positive attitude and a passion for doing the right thing for our members
Inventory Specialist (Current Employee) – Emeryville, CA – May 6, 2016
There is no such thing, as a typical day in my company. Life and production are ever changing. That's why my job is never boring or predicable. I've learned to be adaptable and quick on my feet for any problems that may arise during the day. My co-workers have always been supportive in every aspect of my job. Just great team players.Hardest par of the job - is battling traffic on the Bay Bridge. Enjoyable part is working with a great team.
Call Reciever (Former Employee) – Clearfield, UT – May 2, 2016
I really enjoyed working for AAA. The management are really concerned with making sure you are happy and that the job works with your personal life. I left only because I had to due to a conflict with school.
ERS 1 (Former Employee) – Oakland, CA – February 28, 2016
I worked in the Tow Industry for many years & thought AAA NCNU would be the final destination in my career. I worked for AAA NCNU for Oakland CA as a Battery Technician. AAA NCNU is about statistics & customer service depending heavily on customer service surveys. The yearly raises & reviews are based on surveys & statistics how many call you run & how many calls are late. Management treat employees poorly not communicating with employees regarding schedules holiday pay PTO! Company doesn't hire from within like AAA NCNU like the company states & there are very few minorities in positions of power. The Company starts employees with a part time status to save money on benefits & starting wage of 16.70 Per hour. The employee who is foolish enough to work for the company as a career may possibly making less than the employee who knows nothing about the Tow Industry makes more money. The benefits PTO & 401K are excellent! The day to day operation getting in a truck with an camera installed violating your privacy I smell a lawsuit coming! dealing with the public dispatchers & management take your talents somewhere else!
Member Partner Service Associate (Former Employee) – Newark, CA – January 27, 2016
AAA is a great place to work but a lot of office politics and hardly any room for advancement. Everyone kind of does their own thing and stick to themselves. I worked at a few office and they all pretty much were filled with people who had worked at AAA for a long time and were unhappy with their professional lives.