Great job and great atmosphere depending where you work
Travel Consultant (Former Employee) – Ohio – August 4, 2015
Definitely a fun job, you get to plan trips all day but depending on the store you work at you are there for 10 hours a day and the weeks run Saturday to Friday so you can work Monday-Saturday straight and still don't go into overtime because that Saturday is technically the next week. Don't get the job for compensation purposes, only hourly rate. You have to go to headquarters in Columbus for 6 weeks and they will continually cancel your training so it takes numerous months to complete training and you'll also have to go up/down/over to Columbus for many other trainings within your first year so please have a reliable car.
Fun job, hour lunch break, great people skills developed
management doesn't listen well, stressful, very hard to balance new clients and old clients
Center Manager (Former Employee) – Columbus Ohio – January 14, 2015
Had Techs that were limited to convenience Repairs . Did not recommend to Upper Management to do Rebuilding ,or Repairing Major drive line work Engines ,Transmissions ,or Differentials . Mechanic @ unnamed location went to Auto Director and said I was Rude to Member as well as a Technician . Wrong . Auto director wanted no Management.at Car Care Plus . Advisors Only . .Wanted me to be an Advisor . I was the last of four to leave ...
I have worked for the company for 2 years and I love it! I have worked at two locations within the company, but the same position at each, a Travel Consultant. It is a fast pace job and requires attention to details. In a typical day you could do Trip Tixs, sell attraction tickets, order foreign currency, plane a trip, purchase airline tickets and book a cruise. Each day is a different list of tasks based on what the clients require of you. The learning options are endless and if you take advantage you can learn a lot. Our education department is the BEST and you can rely on them for help with anything at any time. Only being with the company for 2 years I have already been on one FAM (familiarization trip) I have taken advantage of my employee hotel discounts as well as the discounts that we get for completing education courses with a cruise line. The hardest part of my job is not being able to take an entire lunch; although we are allotted one hour for lunch each day, our clients are demanding and it makes it hard to get away for the entire hour. The best part of my job is meeting a ton of great people and sending them on VACATION! When I send a client on a trip I always ask them to stop back in to tell me about the trip they had just gone on. First, I am genuinely interested to see how everything went, how they liked the accommodations and attractions; but it is always good feedback for future clients. Any information that they give you can be used for a client looking to travel to that destination in the future. I enjoy learning new things about new places, it doesn't havemore... to be something exotic tike New Zealand or Bora-Bora. It could be something new about Amish country or Put-in- Bay, but the more knowledge I have about different locations the better I am able to do my job. This job does require a lot of computer skills and also requires a lot of new computer systems, but the company provides a 5 week training course to help with that. The training course is broken up into about 10 weeks and classes are every-other week and are paid for by the company. If you can make it through "Air" week, you have it made!less
ability to learn new job skills and meeting new people and travel oppertunities
when I first get into work calls are on hold . I know everything about my job and what to do when I go into work don't need any supervision to do my job. the management answered the questions I have if I have any. I work great as a team with my co-workers to get the calls down. the hardest part of my job is the causing people do over the phone. the most enjoyable part is knowing your helping people that really need you.
Very Unprofessional Managemen, and Stressful Environment
CSR (Former Employee) – Worthington, OH – September 8, 2013
The management is very unprofessional, and do not treat their employees equally. They show lot of favoritism. They break labor laws. The list goes on. I did like my job, just not the people I worked for!
benefits were great
refused breaks if more than ten calls on hold. refused lunch breaks the same.
The only complaint was that they did not send me on numerous familiarization trip as did my previous employer, the former National City Bank of Marion, who would send me an average of four times a year compared to maybe one per year. The only thing was that The AAA Ohio Auto Club had a great many more employees to send.
Get all necessary information for the driver (Former Employee) – Worthington, OH – June 11, 2013
Had to learn again new computer programs to help locate members and take down information. The only issue I had with this company is I had personal reasons that I was in the hospital for and they ended up letting me go, said I could reapply which I did, but they never hired me back.
Travel Consultant (Former Employee) – grove city, oh – February 19, 2013
Place does not work with their people. no advancement, Crazy hours. by the way, it is not some Saturdays it is MOST! fams are very difficult to get on. Most enjoyable part is the work itself and assisting Client with vacation plans. and the training classes are a lot of fun. dont think all offices and Regional management operate the same way. Unfortunatly my experience left a bad taste and horrible frustration. Really weigh and measure before accepting, they are also the lowest paying corp, in comparison to others in same industry.