AAA Southern New England Employee Reviews

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Fun place to work with opportunity
Call Center Supervisor (Current Employee) –  Providence, RIJuly 15, 2017
❖ Responsible for writing performance appraisals for each team member
❖ Uses multiple databases to be able to track and chart employee's performance on Manned Phone Time, AUX time and, Login and Logout times
❖ Holds monthly team meetings and individual meeting to guarantee consistency in communication, coaching, and training
❖ Handles all call escalations
Pros
scheduling
Cons
bad weather
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Dispatcher
Dispatcher (Current Employee) –  Providence, RIJanuary 22, 2017
The work can be stressful, but coworkers and supervisors are amazing for the most part with maybe 1 or 2 that aren't so great. HR is pretty inefficient.
Pros
bonuses
Cons
health insurance
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Flexible, micro management
Customer Service Representative (Former Employee) –  Providence, RIJanuary 13, 2017
Plan on being treated like a child even after knowing the job. Lots of extra hours available to make extra cash when needed. Lots of favoritism, other than that... Great place to work ;)
Pros
flexible
Cons
micromanagement
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Average.
Supervisor (Former Employee) –  Providence, RINovember 9, 2016
An average company. Standard benefits. Typical work environment. Slow to adopt new technologies. Management is a mixed bag of decent managers and poor performing managers. HR had to constantly remind employees why the company was so great, which is probably an indicator that the company isn’t so great.
Pros
Middle-of-the-road
Cons
middle-of-the-road
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Stressful and low pay for the amount of work you do
Membership Bilingual Counselor (Current Employee) –  Providence, RI 02904October 5, 2016
The culture of AAA is great, but the work is repetitive and exhaustive. You do a lot for what they pay you. People go on stress leave all the time.
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Excellent Training Program and good communication from Managment
Dispatch Operations Supervisor (Former Employee) –  Providence, RISeptember 30, 2016
AAA New England provides an excellent training program for all it's employees of which I can only express my opinion of the Call Center/Dispatch. AAA also has the management team always available with open door policy. Excellent company to work for with available upward mobility
Pros
Great training programs, outstanding management support structure
Cons
it's a 24/7 operation and can require long hours, holiday and weekends
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great company poor pay
Sales & Marketing specialist/ Team Lead (Former Employee) –  Providence, RIAugust 27, 2016
great company poor pay. you will take on multiple roles and not get compensated . also upper management is a bunch of managers never leaders..

non stop phone calls , you tied to you desk

best part was just co-workers
Pros
co workers job security
Cons
horrible pay, non stop phone calls with irate clients
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Great Place to work
Membership Service Counselor (Former Employee) –  Raynham, MAJuly 17, 2016
Busy environment, a few managers where not as qualified as they should have been, had to train a few. Co-workers are great, everyone always willing to help out. The most enjoyable part of the job was being so knowledgeable in the field and able to help the members very well without hesitation.
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Senior Dispatcher
Senior Dispatcher (Current Employee) –  Providence, RIApril 8, 2016
As a senior dispatcher I was faced with the challenge of ensuring my staff and members were satisfied with their service.
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Excellent Company/
Call Counselor, Road Service Center (Former Employee) –  Providence, RIMarch 30, 2016
I enjoyed working here,Co-Workers were great.Benefits were good.Learned at lot about dealing with upset members,Cross trained for different business lines.
Pros
Benefits
Cons
Sometimes Communciations between Management and Supervisorswere lacking.
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Great Company
DISPATCHER / MEMBER SERVICE REPRESENTATIVE (Former Employee) –  Providence, RIFebruary 22, 2016
AAA great company with many areas of possible employment. AAA benefits for part time employees is the best I have seen and the hours are adequate.
Pros
Benefits, Growth opportunities
Cons
Hours
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Fun workplace have a good team.
Bi-Lingual Call Counselor (Former Employee) –  Providence, RIOctober 17, 2015
Great place to work had all the help you could need. I loved helping customers over the phone or training new employees. My work schedule was very balanced and the management was good.
Pros
Great management and benefits
Cons
It was a waiting game to get into management
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great company to work for always room to move up in the company
Call Counselor (Team Lead) (Former Employee) –  Providence, RIOctober 6, 2015
AAA was a big company and for some time had great management , It would always encourage their employers to grow & cross train in other departments , but working in a call center there seemed like there is always gray areas and policys would be bent several times .
Pros
lots of employee activitys
Cons
health coverage
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Perfect for student
Spanish Translator (Current Employee) –  Providence, RISeptember 25, 2015
Hardest part of the job is the monotonous work. The best part of the job for me, is the relationships with co workers and the emphasis on teamwork there.
Pros
free memberships
Cons
monotonous work
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Good competitive company with great services.
Emergency Road Service Counselor-Customer Service (Former Employee) –  Providence, RIAugust 5, 2015
We would take inbound Emergency roadside calls. Jot down the information, such as whereabouts and car types, then send info to dispatch so they can send assistance to the member. The hardest part of that job would be inclement weather, the call volume would be chaotic and the phone calls from members who's been waiting for assistance a little over the eta are through the roof.
Pros
Incentives and bonuses
Cons
Some of the angry members very disrespectful.
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Good place to work but I for one need a change and f/t work
Customer Service Representative (Current Employee) –  Providence, RIJune 20, 2015
I have been with the company for many years and always enjoyed coming to work though any type of customer service position can and will take a toll at some point. There have been many changes recently and the quarterly bonuses we once received are currently dwindling. Benefits are no longer provided to anyone working less than a 25 hour work week which left many scrambling for insurance.
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Good Employer
Branch Manager (Former Employee) –  Waltham, MAJune 15, 2015
A large company that cared for their employees development. I enjoyed having a large array of job duties to continue to learn and grow with the company.
Pros
Employee events
Cons
Short lunches
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n/a
roadside assistance, customer service (Former Employee) –  Providence, RIJune 10, 2015
Typical day: towing in boston, short and long distance,making sure customers are happy and well taken care of.

Co worker: are very helpful when you need them
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professional
Branch Operator/ Call Receiver (Former Employee) –  Providence, RIApril 2, 2015
answered phone calls and helped solve customer problems . high call volume. loved the people I worked with. there is always an opportunity to grow in the company.
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They treat you with the upmost respect and care.
Customer service Call Center Rep. (Former Employee) –  Providence, RIFebruary 6, 2015
worked for AAA for 9 years plus had to leave cause of a family emergency for 2 1/2 years I'm back and would love to work for them again that's what a good co that is...
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Overall rating

3.9
Based on 41 reviews
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Ratings by category

Work/Life Balance
3.8
Compensation/Benefits
3.8
Job Security/Advancement
3.7
Management
3.4
Culture
3.6

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