Good competitive company with great services.
Emergency Road Service Counselor-Customer Service (Former Employee) – Providence, RI – August 5, 2015
We would take inbound Emergency roadside calls. Jot down the information, such as whereabouts and car types, then send info to dispatch so they can send assistance to the member. The hardest part of that job would be inclement weather, the call volume would be chaotic and the phone calls from members who's been waiting for assistance a little over the eta are through the roof.
Incentives and bonuses
Some of the angry members very disrespectful.