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AAA Southern New England
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14 reviews

AAA Southern New England Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
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Job Work/Life Balance
Compensation/Benefits
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Management
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Horrible Management-No room for advancement
Upper Management (Former Employee), RIJuly 8, 2014
Pros: working with members
Cons: management/politics/more work-less employees/favoritism
AAA has changed dramatically over the past 6 years. Unless your in the corporate office, no room for advancement. Very political and it's about who likes who! CT branches are treated very unfair.MA/RI offices have more employees, asst. mgrs. which CT does not have. They want to rid older CT employees with tenure so they can bring in new "blood" and – more... pay them less. Cost of living in CT is very high compared to MA/RI and they don't want to ever acknowledge this. This has resulted in poor morale. It also has become a mini DMV with less employees and more work! If you have been there a long time, no increase-you've reached the max. Management claims open door policy but don't dare open up about ideas, your shot down and looked down upon and a "check mark" is put next to your name!. Worked there over 20 years and once would have said I would retire from there, NOT ANY MORE! Left and now see a better appreciation for my hard work outside of AAA. You receive no recognition there unless your a favorite and work in Providence. They have a service award dinner but all it is is a front to pretend they appreciate employees, complete joke! Again, suggestions in CT are shot down but once it is brought up in RI suddenly its a great idea . Very sad! Stay away from this company, they paint a great picture and then BOOM! They got rid of all major dept's in CT (lay offs) and based them out of RI. Then suddenly there were tons of promotions in RI from the money they saved in CT through layoffs! They also try to add more products and service for members yet never have a solid understanding of the product.. You only have a short period of time with a member and with so many products to offer a member at a time they still want you to promote everything. Hours have also been cut throughout the years in many departments. If you don't brown nose, you don't get anywhere with this company. Expectations are extremely high when it comes to work load yet with less employees. AAA is all about road safety but when there are severe storms, snowstorms, hurricanes, get to work, they don't except excuses, branches open regardless of road conditions putting employees safety at risk, They try to promote internal office safety but when it comes to employees on the road during storm conditions, they don't care....get to work! They ONLY close when the state shuts down the roads, that is it! The only positive part of the job is meeting some great members. Unfortunately you never have enough time to give them the service they deserve because you're so short staffed , you have to move on or the lines become long, people complain and DMV gets extremely backed up. I empathize with the members because since DMV has come and the RI merge the AAA members get no extra service that they deserve, nonmembers come in and can utilize DMV and also cause the most issues with their bad attitude. Your AAA membership is not what it used to be worth yet your dues continue to increase. The RI based southern new England is trying to become the biggest AAA in the association while compromising employees, morale and poor management from the branch managers up to the president. .Again, in an interview they will make everything sound great but once your in, you will hear and see the poor morale of the employees. You can never go to management nor will employees say anything to management because you will be penalized in some way or another! – less
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AA SNE
Member Service Counselor (Former Employee), Providence, RIJune 4, 2014
Pros: benefits!
Cons: no room for growth!!
Great company excellent benefits! Loved working with members, be prepared to be on your feet all day if your working in Branch Operations.
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Nice clean productive enviornment
Call Center Representative (Former Employee), Providence, RIMay 24, 2014
Well I worked 3rd shift at AAA. A typical night I'd say would be you clock in, get yourself settled, and prepare for a majority amount of member calls regarding tire changes.The management at AAA is great, they definitely love their employees. The co-workers are very friendly and nice, it's like one big family there. The hardest part of the job would – more... have to be giving the members a PTA during bad weather conditions. The enjoyable moments I'd say was walking into work itself, I loved the environment there and was actually happy to going to work while I was employed by AAA. – less
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n/a
Road Service Counselor (Former Employee), Providence, RIMay 18, 2014
Pros: n/a
Cons: n/a
call center enviroment - providing friendly customer service
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If you are into negetivity & micro- management it's the place for you
Call Counselor (Current Employee), Prov HQTRSApril 17, 2014
Pros: helping the members & coworkers
Cons: micro managing & the pay
A typical day starts off with the Manger not starting your day off with a "hello" not sure why she is a Manager or in customer service. Co-workers are great and and make the best of the negetive atmosphere. The sups are ok when they able to do their job and provide feedback to us. The best part of the job is helping the member. The hardest part is the – more... negetive enviroment the Manager has created. But if you can over come that this is the place for you. – less
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Dedicated member services club
Fleet Operations Manager (Former Employee), Avon, MaMarch 24, 2014
AAASNE is the safety and welfare od club members, I was proud of the clubds branding and of its mission.
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I enjoy helping people as a call center representative. Enjoy fellow employees.
Customer Service Associate - Call Center (Current Employee), Providence, RIMarch 19, 2014
Pros: i felt i was in a safe envionment, with other employee.s willing to help each other out.
Cons: a high call volume due to extreme weather conditions made breaks minimal
A typical day consisted of phone calls with car issue's by our members, enrolling new members, receiving irate calls from customers as to where their service providers were and when they would be arriving to help them. Job also included getting information from dispatch as to when and where our drivers were and when I could tell our members they would – more... be there.

I learned there are many aspects to a road service call not just getting the information from our members but till completion of their calls most of the time. To make sure they were totally satisfied with their service which sometimes was not always possible.

Management helped to assist call center providers where there were difficulty with certain road calls and memberships.

My coworkers were great we all helped each other when each was having difficulty spotting a calls location or other questions and concerns.

I think the hardest part of the job was during peak winter season when we had high volume of calls due to heavy call volume due to weather conditions, which made for a long wait time for service for our members.

The most enjoyable part of this job was helping people out of bad situations to get them the help and assistance needed and turn a bad situation into a totally satisfied member. – less
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a lot of micro management
Bilingual Call Counselor (Former Employee), Providence, RIFebruary 14, 2014
• Utilized bilingual skills to receive road service calls and gathered pertinent information.
• Assisted members in an emotional state to gather correct information to promptly provide service.
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Great Company
Member Relations Counselor (Former Employee), ProvidenceFebruary 13, 2014
Very great company. Great way to start and a lot of room for growth.
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Clean, secure environment with parking issues at times
Call Center (Current Employee), Providence, RIFebruary 3, 2014
Pros: employee culture
Cons: need new blood in key positions
Exceptional training and employee culture.
Decent salary, great benefits if you meet the requirements
Difficult schedule if you crave 9-5 type position
Call Center Supervisors can use more supervision.
Team Leaders should be held to a higher standard.
Few Full Time positions seems to be the norm.
Rewards for working Holidays.
Very busy faced paced.
Co-workers – more... very helpful.
Management could learn a thing or two by skipping over some supervisors and spending more time advancing Call Center Reps and Dispatchers. – less
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Great company
Area Branch Sales/Operations Manager (Former Employee), Warwick, RINovember 12, 2013
Great company to work for! Lots of opportunity for career advancement and good culture
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great benefits, great coworkers,
Travel Counselor (Current Employee), Providence, RINovember 10, 2013
Pros: bonuses and incentives
Cons: not a 40 hour work week
Fun job providing travel arrangements to clients. meet people face to face and on the phone. fun environment.
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Productive and an enjoyable atmosphere to work in.
Member Service Counselor (Former Employee), Waterbury, CTOctober 21, 2013
Pros: flexible scheduales
Cons: no abundance of hours or possible full-time offered
My co workers were all very supportive of one another, we would try to accommodate one another for days off as well as lunches. We were more than a company, it was like family. Birthdays were remembered and a celebration for certain events took place. The work was usually at a regular pace, but during certain seasons and holidays got to be very busy – more... and strenuous. The company was very understanding and didn't put any pressure on individuals. – less

About AAA Southern New England

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