Member Travel Counselor (Former Employee) – Bellingham, WA – April 5, 2016
When I first began working at AAA I looked forward to going to work each and everyday! I loved the diversity of the job and my team there was amazing! The company received accolades for several years in a row about being the "Best Place to Work" by its employees! My manager in the beginning once said : " You will never have a manger as good as I am" and it was true! Management had a genuine interest in your success and though the compensation was a bit on the low side one was afforded other opportunities that made up for it. Then everything changed! A new management regime came in, my manager went out along with a few other upper managers and things went downhill from there. The "new direction" that was often spoke of did little in the way of fostering employee moral. The compensation program leaves a lot to be desired (though giving credit where credit is due the benefit package was GREAT!) A scorecard that only a few achieved left many disgruntled over what was considered to be important. Exemplary customer service was not even a measurement but rather the selling of 12 or more AAA VISA's. In the short time that I was there the turnover was high. Local management provided little to the team concept that had been in place prior and was narcissistic and deceitful in style and character. If I sound bitter that is not my intent but rather to enlighten! I sincerely hope that AAA will get back on track with it's being considered "Best Place to Work"...( Ironically the employees are no longer afforded the survey to vote on their company) Currently, it leaves a lot to be desired!
CSR (Current Employee) – Member Services – February 15, 2016
Great stable job, good pay and benefits. Answering incoming calls from our members concerning membership or roadside assistance. Also assist them with online questions, maps, etc. Working relationships with coworkers and management is professional and enjoyable. Hardest part of job would be during harsh weather conditions and the phone lines are full with members needing roadside assistance. Escalation issues can be challenging but enjoy helping people get through their issues and getting them the help they need.
Dispatch (Former Employee) – Bellevue – August 3, 2015
AAA Washington lets their long time members sit and wait for service, for up to 2-3 hours during peak times. The real reason is because they do not pay$$ enough to attract the big towing outfits. We were always glad that the small one or two person towing companies would sign on to help, but they would only last 3-6 months and would quit or be fired from their contract.
Even within Seattle and between Seattle and Tacoma, "providers" would refuse to do calls in their own designated area. Even though we had several other companies to call, usually only 1 out of 4-6 companies would even take the call. Meanwhile, after calling 4-5 companies and being told no over and over again, the calls continue to get older and older ie, the member is sitting on the side of the road longer and longer. Management did little to nothing to rectify this situation.
AAA thought they could make everything better by telling the members they can "pay out of pocket for service today, and apply for reimbursement". I always thought this makes having AAA almost worthless, because it is a huge inconvenience for most people.
International Travel Agent (Former Employee) – North Spokane – October 9, 2014
I really loved my job at AAA. I was able to learn on the job how to be an international travel agent. The hardest part of my job was the research. It also happened to be the funnest part of my job. I was very disappointed when the new management team came onboard, it really was a step back about 10 years in management style. Not at all where this company should now be.
Travel Consultant (Former Employee) – Seattle, WA – July 8, 2013
Air, car, hotels, cruises and tours reservations for domestic and international travel. As well as do follow up on completed travel, solve any problem before during and after the trips. Help with accounting and customer service
i love to travel and for me was a way of travelling without moving from my desk.
the pressure of trying to meed the 2.5 to 3 times the salary to maintain the job.
Corporate Employee (Current Employee) – Bellevue, WA – June 19, 2013
AAA WA is three business lines rolled into one so I can only speak to the Insurance agency. A staff of three trainers who go the extra mile to provide assistance to sales and service departments, even outside of normal working hours. Employees receive one on one attention from their supervisors. AAA has an open door policy which enables employees to discuss issues with any supervisor or executive. Leadership listens to staff. Employee feedback is not only welcomed but is heard, reviewed and often implemented. Excellent benefits, superb corporate culture, and innovative thinking abounds at AAA. Flexiblity exists in most positions and supervisors will work around special circumstances when at all possible.
benefits, non- smoking, excellent training, focused on the customer experience, company culture
I develop symptoms of clinical depression while at work
CSR in Member Services (Former Employee) – Bellevue, WA – May 7, 2013
I cannot figure out why or how this company earns "best places to work" awards because they certainly do not deserve them. If AAA Washington earns these awards, I cannot imagine what it must be like at other companies!
The compensation is lacking when compared to comparable positions with other companies. Despite being a top performer in the office, my efforts were unrewarded with a $.28 per hour increase after my first year. Sadly it was the same amount given to my coworkers who phoned it in (no pun intended.)
Lately management has made vain attempts at addressing a depressed workplace morale by establishing a "fun committee" when in reality all we want is recognition and a pay raise. At the end of the day these attempts by management can be compared to putting lipstick on a pig---it's still a pig no matter how hard they try otherwise. Management then gets upset when their attempts are met with resistance.
A typical day on the job, answer the phone---repeat several dozen times. Get yelled, be lied to several times over, repeat yourself thousands of times over. This is a job where you are penalized if you go to the bathroom too many times and yet not rewarded if you go above and beyond.
The hardest part of my job is showing up. Every time I drive into the parking lot and see the building I am immediately hit with severe depression symptoms where all hope in life dissipates. The best part of my job is getting to leave when all of a sudden I become myself again.
Like other reviews, the training department is severely lacking. I am surprised more people don't quit during training,more... it is that bad.
csr (Former Employee) – bellevue – February 1, 2013
AAA is great to work for, provided you never think outside of the box, buy into the daily contradictions you are provided. They will not work with anyone wanting to attend college, management has blatant favoritism, the structure they have set up to receive raises is almost impossible to meet- but if you do it will be less than .75. The trainer is horrible, extremely unfriendly and down right rude. They allow the long term employees or anyone over 55 do anything they want, including sleeping on the job.
Customer Service Dispatcher (Former Employee) – Bellevue, WA – February 1, 2013
I loved working for AAA, the supervisors & management staff are always willing to help. they give constructive feedback and will present any mistakes as a training opportunity, not make you feel like you messed up. the only reason I left after 9 years was because I was moving out of State. There is plenty of room to explore other options within the company as early as 6 months after being hired.
great work environment, friendly people, mamnagement listens & room for growth within the company
call center, one person gets sick, everyone gets sick :)
Member Services (Former Employee) – Bellevue, WA – January 20, 2013
Management micromanages. You get written up because other employees complain they do not like you. Employees steal food and nothing done. My supervisor said she has known the manager for many years and lets her do whatever she wants. She is a nasty, petty, vindicative old person. If you make a mistake she gives you the finger - Oh so professional. Trainer is nasty lazy old woman. I was there 3 years and never got a raise. There were no incentives for sales, you had to do it for your job but never paid for it. Dispatch nitpicks you if you don't buy the Avon products they are selling.
Fleet Technician (Current Employee) – Kent, WA – October 20, 2012
Fast pace, great people to work for and with. Nothing make me feel better when I can save someone money and time by getting there car started when they think its broken, hardest part of the job is the hours in the rain while doing this job.
pay, medical/dental/vison, vacations
very demanding on your body, you could be working in the rain for hours, long hours.
Membership Services (Former Employee) – Bellevue, WA – October 2, 2012
I was so excited at the opportunity to work for AAA. Secure company with many opportunities. I was screamed at by the customers and the management didn't do anything to help. You could not go to the bathroom unless you clocked out and make sure you didn't forget to include that time in your break time which was scheduled different every day. In the end I ended up in the hospital and that was not reason enough to miss work. I would give them a 0 rating if I could. I tell anyone and everyone my story and they have cancelled their memberships because of the horrible treatment of their employees. I get sick to my stomach just seeing their logo.
The problem stems from the hiring of unqualified field agent applicants, a poor training department and lack of quality managers. The customer service focus is on correcting field agent errors on the most basic items like having the correct name or the correct address of the home being insured on the policy. The training department is more focused on how they can get a free lunch on a daily basis rather than focusing on quality training. The pay is embarassing and compensation or incentives are non existent. Since the economy has gotten better, I bailed the sinking ship and I know of several (5-6) has also terminated their sentence with AAA WA