Even Long Time Members denied service
Dispatch (Former Employee) – Bellevue – August 3, 2015
AAA Washington lets their long time members sit and wait for service, for up to 2-3 hours during peak times. The real reason is because they do not pay$$ enough to attract the big towing outfits. We were always glad that the small one or two person towing companies would sign on to help, but they would only last 3-6 months and would quit or be fired from their contract.
Even within Seattle and between Seattle and Tacoma, "providers" would refuse to do calls in their own designated area. Even though we had several other companies to call, usually only 1 out of 4-6 companies would even take the call. Meanwhile, after calling 4-5 companies and being told no over and over again, the calls continue to get older and older ie, the member is sitting on the side of the road longer and longer. Management did little to nothing to rectify this situation.
AAA thought they could make everything better by telling the members they can "pay out of pocket for service today, and apply for reimbursement". I always thought this makes having AAA almost worthless, because it is a huge inconvenience for most people.