Pros: transit pass, great coworkers
Cons: everything else
I cannot figure out why or how this company earns "best places to work" awards because they certainly do not deserve them. If AAA Washington earns these awards, I cannot imagine what it must be like at other companies!
The compensation is lacking when compared to comparable positions with other companies. Despite being a top performer in the office, my efforts were unrewarded with a $.28 per hour increase after my first year. Sadly it was the same amount given to my coworkers who phoned it in (no pun intended.)
Lately management has made vain attempts at addressing a depressed workplace morale by establishing a "fun committee" when in reality all we want is recognition and a pay raise. At the end of the day these attempts by management can be compared to putting lipstick on a pig---it's still a pig no matter how hard they try otherwise. Management then gets upset when their attempts are met with resistance.
A typical day on the job, answer the phone---repeat several dozen times. Get yelled, be lied to several times over, repeat yourself thousands of times over. This is a job where you are penalized if you go to the bathroom too many times and yet not rewarded if you go above and beyond.
The hardest part of my job is showing up. Every time I drive into the parking lot and see the building I am immediately hit with severe depression symptoms where all hope in life dissipates. The best part of my job is getting to leave when all of a sudden I become myself again.
Like other reviews, the training department is severely lacking. I am surprised more people don't quit during training, it is that bad.
The only benefit are my coworkers.