AAA The Auto Club Group (ACG) Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Always interesting
Roadside Assistants Technician (Former Employee) –  Pompano Beach, FLFebruary 20, 2018
You could never get bored with working for AAA as a Roadside Tech. I saved animals after locked in a hot car for more than an hour. I've met celebrities who had car issues and even worked on luxury cars most people don't get to see unless if they were watching a movie.
Pros
fresh air and excitement
Cons
interstate jobs/ danger
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
HR Assistant (Former Employee) –  Tampa, FLFebruary 8, 2018
I received my start in HR at AAA Auto Club South starting as a Receptionist and being promoted to HR Assistant. I was trained on ADP for inputting and learned the importance of quality control in my new role.
Pros
Employees worked well with each other
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
learned alot
Sr. Accounting Supervisor (Former Employee) –  Tampa, FLFebruary 7, 2018
Was a supervisor of 7 who was part of a large accounting team. I learned that it is always better to listen than speak and had the opportunity work with all levels of management. Management was very conservative but did allow at times for people to take the "tie off". Workplace culture was a team atmosphere and had the opportunity to interact with many departments outside accounting. The hardest part of the job was that you could advance to a certain level but then it stopped unless you knew someone rather than based on your credentials. The most enjoyable part was it gave me the opportunity to meet my future wife who worked in HR.
Pros
employees cared about each other
Cons
my position was eliminated
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Intensive and extensive customer interaction
Dispatcher (Former Employee) –  Lake Mary, FLFebruary 2, 2018
A typical day would be answering questions and assisting floor associates as well as fellow Supervisors, Vendors and Customers. Worked with AAA members resolve travel, automotive and service issues as well as educating new customers on what services ACG offers and how to become members.
Pros
Extensive customer service and problem solving experience
Cons
Not always able to please everyone all of the time
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Place to Work
Retention Coordinator (Former Employee) –  Heathrow, FLJanuary 22, 2018
Working at AAA was a great place to work, it was hard work but we enjoyed it. The supervisors and managers were great, and co-workers were great. I sure do miss working there.
Pros
Everything
Cons
None
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Excellent place to work.
Customer Service Agent (Former Employee) –  Miami, FLJanuary 16, 2018
Helped AAA members with the maps.
I learned in the trainings to be more efficient at the job.
Be reliable with the duties I had when the member needed help with any issue in particular.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Positive work environment
Membership Representative (Current Employee) –  Augusta, GAJanuary 11, 2018
AAA provides a relaxed work environment with the ability to earn more than base salary with sales based compensation. Some overtime is allowed if need be which is a plus
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Unqualified Leadership
Administrative Assistant (Current Employee) –  Auburn Hills, MIJanuary 11, 2018
Strong nepotism and racism in the leadership. Unqualified and uneducated leadership.

You are promoted based on who you marry and who you know.

The most enjoyable part of the job is going home in the evenings.
Pros
coworkers
Cons
poor management
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Old fashioned company, struggling to keep up
Human Resources (Former Employee) –  UndisclosedJanuary 7, 2018
Company has been striving to meet current trends and keep up with advancements in technology and culture. A new CEO showed promise, but company still moves slowly.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Role and Responsibilities
Workforce Management Analyst (Former Employee) –  Tampa, FLJanuary 2, 2018
Daily reporting, conference calls, forecasting, scheduling, training. Traveling to different works locations to meet supervisors, managers and directors.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great company
CUSTOMER ADVOCATE 1 (Former Employee) –  Grand Rapids, MIDecember 14, 2017
I loved working here. Its a very stress free and relaxed working environment. They have a excellent training program that gets you in and out with the right matarials to perform your job.
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Work Enviornment
Customer Service Representative (Current Employee) –  Omaha, NENovember 25, 2017
Competative / Selling of products required / Multi task with emails, calls and texting.
Must be able to tolerate abusive and stressed out clients.
Breaks and lunch can be changed depending on employer needs.
Overtime is mandatory and you get very short notice.
Pros
Decent people
Cons
Very short training time
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
very easy
AAA FLEET DRIVER (Former Employee) –  Charlotte, NCOctober 30, 2017
I liked working there just didn't work in the care care center for long. I loved doing the tow truck wish I can get another job there. 4 days a week 12 hour shifts was the best. let along had three days off you cant beat that
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A great place to help others
Assistant Vice President (Former Employee) –  FloridaOctober 23, 2017
AAA is a great place to work with people who are driven to succeed by more than monetary reward. If you are willing to put forward the effort, you can have a long and beneficial career.
Pros
Customers who appreciate your help.
Cons
Slightly low compensation
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
lots of conflict managers abuse authority
Customer Service Representative (Former Employee) –  Lake Mary, FLOctober 20, 2017
unprofessionalism, managers abuse authority, always conflict policies are too strict no and no real enforcement but when they are enforced they are overly strict.
Pros
free lunches flxible schedules
Cons
all things listed above
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Unprofessional
Dispatcher (Former Employee) –  Nashville, TNAugust 15, 2017
There is no room for growth with this company. The pay could be better. The managers could do better at supporting their employees. The staff could be more professional.
Was this review helpful?Yes 4NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great company to work for
Employee Relations Specialist (Former Employee) –  Tampa, FLJuly 24, 2017
Great company to work for. They are always willing to help you to succeed. Excellent training. Good comradery between management and hourly employees.
Pros
People
Cons
none
Was this review helpful?YesNo 2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
great people to work with.
Dispatcher 2/Customer Service Advocate (Former Employee) –  Doral, FLJuly 21, 2017
typical day at work was normal, teach you how to multi task, management always on the floor and willing to assist, the office was well balanced great place to work, hardest part of the job is during rainy season, hard to find someone to do a tow since florida have so many rainy days. the best part of the job was working 1st shift (6-2:30pm and still had have time to enjoy the rest of your day).
Pros
have to stay logged on the phone and calls are being recorded.
Cons
30 mins lunch
Was this review helpful?Yes 1No 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Call Center Blues
Insurance Agent (Former Employee) –  Dearborn, MIJuly 21, 2017
They tend to change your schedule or add time to it involuntarily. Management is out for personal/private gain, targeting individuals they don't like.
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Terrible Place to Work!
Dispatcher/Customer Service Representative (Former Employee) –  Omaha, NEJuly 7, 2017
The Auto Club Group does a really great job marketing themselves to you in an interview. They tell you you're going to have great benefits, it's a fun place to work, you're going to meet great people. If you can get past screamed at everyday, having policies and procedures changed every week & carrying the weight of 12 employees on your shoulders-- then please, submit yourself to this.

A typical day of work consists of being stressed out the moment you walk in, staring at lifeless people who are literally just there because it seems like it's decent pay, and getting screamed at for 8 hours. Don't forget, management changing their mind about literally everything every week.

There were no enjoyable parts about this job. Also, hope you don't want to get a raise... ever. I worked there for 3 years and got 2 raises of less than 20 cents.
Cons
Everything.
Was this review helpful?Yes 5NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at AAA The Auto Club Group (ACG). Our community is ready to answer.

Ask a Question

Overall rating

3.6
Based on 95 reviews
539
417
317
26
116

Ratings by category

3.5Work/Life Balance
3.5Compensation/Benefits
3.3Job Security/Advancement
3.4Management
3.4Culture