ERS CS Representative (Former Employee) – Grand Rapids, MI – February 14, 2018
Training is fun but once you get out on the floor it's a different story. More demands on your time, your calls, your hold time, your acw & more stress on you. Plenty of overtime if you like really long hours with limited breaks. Management may or may not like you & give you a really hard time for no reason. Most of the people are friendly, not all.
Good benefits, plenty of overtime
Repeated cancelled lunch & breaks, poor management, must be certified on a call for it to count, members are lied to daily
Roadside Assistants Technician (Former Employee) – Pompano Beach, FL – February 20, 2018
You could never get bored with working for AAA as a Roadside Tech. I saved animals after locked in a hot car for more than an hour. I've met celebrities who had car issues and even worked on luxury cars most people don't get to see unless if they were watching a movie.
I received my start in HR at AAA Auto Club South starting as a Receptionist and being promoted to HR Assistant. I was trained on ADP for inputting and learned the importance of quality control in my new role.
Was a supervisor of 7 who was part of a large accounting team. I learned that it is always better to listen than speak and had the opportunity work with all levels of management. Management was very conservative but did allow at times for people to take the "tie off". Workplace culture was a team atmosphere and had the opportunity to interact with many departments outside accounting. The hardest part of the job was that you could advance to a certain level but then it stopped unless you knew someone rather than based on your credentials. The most enjoyable part was it gave me the opportunity to meet my future wife who worked in HR.
Dispatcher (Former Employee) – Lake Mary, FL – February 2, 2018
A typical day would be answering questions and assisting floor associates as well as fellow Supervisors, Vendors and Customers. Worked with AAA members resolve travel, automotive and service issues as well as educating new customers on what services ACG offers and how to become members.
Extensive customer service and problem solving experience
Not always able to please everyone all of the time
Customer Service Representative (Current Employee) – Omaha, NE – November 25, 2017
Competative / Selling of products required / Multi task with emails, calls and texting. Must be able to tolerate abusive and stressed out clients. Breaks and lunch can be changed depending on employer needs. Overtime is mandatory and you get very short notice.
I liked working there just didn't work in the care care center for long. I loved doing the tow truck wish I can get another job there. 4 days a week 12 hour shifts was the best. let along had three days off you cant beat that
Dispatcher 2/Customer Service Advocate (Former Employee) – Doral, FL – July 21, 2017
typical day at work was normal, teach you how to multi task, management always on the floor and willing to assist, the office was well balanced great place to work, hardest part of the job is during rainy season, hard to find someone to do a tow since florida have so many rainy days. the best part of the job was working 1st shift (6-2:30pm and still had have time to enjoy the rest of your day).
have to stay logged on the phone and calls are being recorded.
Dispatcher/Customer Service Representative (Former Employee) – Omaha, NE – July 7, 2017
The Auto Club Group does a really great job marketing themselves to you in an interview. They tell you you're going to have great benefits, it's a fun place to work, you're going to meet great people. If you can get past screamed at everyday, having policies and procedures changed every week & carrying the weight of 12 employees on your shoulders-- then please, submit yourself to this.
A typical day of work consists of being stressed out the moment you walk in, staring at lifeless people who are literally just there because it seems like it's decent pay, and getting screamed at for 8 hours. Don't forget, management changing their mind about literally everything every week.
There were no enjoyable parts about this job. Also, hope you don't want to get a raise... ever. I worked there for 3 years and got 2 raises of less than 20 cents.