Pros: Pay, benefits, brand name recognition.
Cons: Management, outdated work processes, training program, bad software and data storage called POC, lead sources, extreme favoritism.
Unless you are a Presidents Elite Sales Agent... forget it.
Rediculous waivers make your job a nightmare. Quality looks for ways to take your commission away. Excessive paperwork not required by law, but required by AAA in attempts to manipulate E&O claims. Very limited brokered companies. Strong push for AAA branded home and auto which was never competitive.
Job duties: calling outbound for 8 hours a day to work "campaigns" which is basically a list of AAA members who have roadside assistance and try to convince them to allow a quote, which by the way is rarely competitive unless the lead has a perfect credit score and looks good on paper.
Training is the worst in the industry. Two weeks of non stop computer modules with no actual interaction followed by a week in Tampa which is chaotic, overly populated, and barely hands on.
The only good thing about this experience was decent pay and benefits. Also the brand name recognition helped with all day cold calling.