There is no room for you to be yourself on the phone. You have to read the same script 80-120 times a day. The management is unprofessional and cares less about customer service and more about you just getting through each call quickly. There is no room for advancement. If you are absent 6 times in a year, you are terminated. They do not accept hospital or doctor notes. For that reason, everyone gets sick constantly. The desks are not assigned, so the germs are spread. The desks are not cleaned routinely and sometimes you will find ants crawling around on them. If you care more about making money and are willing to be miserable in the process, then this is the job for you. Otherwise, find something else.
short lunches, punished if calls run into your break times, terrible management