Horrible company to work for...
CALL AGENT (Former Employee) – Niles, OH – July 11, 2016
Be on time for EVERYTHING or else you will loose your job & get DENIED unemployment benefits...I was considered an "On-Call" employee, even thou I had a set schedule...The supervisors at the location I worked for, didn't even follow the handbook on attendance, they made up their own rules/policies & fed you a printed paper of lies, saying you were 1-2 minutes late coming back from breaks & etc, which is dumb...they play favoritism & there's no set schedule for training... you'll be in training forever until somebody finally "FEEL" like they want to train you....I worked here for 1 year....too long if you ask me...worst company I've ever worked for....& the Supervisors for the call center I worked at, were lazy & would rather put off doing something then to take care of it right away...they take MORE cigarette breaks then anything...the upper management don't even have to clock in & out for breaks, like the other employees do, they can take them whenever, which I think is unfair, everybody who work for AAA should be on the same page with breaks, instead of being on a time limit/schedule...& if you have to "call off" for medical reasons, don't even get a Drs. excuse, it will not work, it will only go against you, which is insane being that a Drs. excuse is an legitimate excuse on being absent OR late for work, what job doesn't except that??? - AAA that is......BAD company to work for...especially the Call Center part...& the customers who call in for Emergency road service, 80% of them are rude & disrespectful!!!! - Just like their upper management....
Free lunches, Bonuses, Decent Pay
Management, Training, Breaks/Times, Diversity Issues