Pros: awards and reconition
Cons: no breaks, working through lunch everyday, and distance to drive daily
I started with AAA in emergency road service and membership with call center. It was a great experience working with insured's and helping them in crisis situations. I worked in membership assisting insured's with payments, and selling AAA products.
I transferred into Auto Processing, and was advancing with servicing producers of records, agents, and customers with requests.
In a day I processed JUA (high risk insurance applications). They were sent from MAIPF facility, and I processed the deposits payments through our PPS system, and completed the application under the guidelines of our Underwriting dept. making sure they correct. I worked with the senior UNDR dept. with these.
I processed Auto, Boat, Motorcycle
, Snow vehicle applications, contacting the agent if any errors. These were put into our system.
I handled re-instatements, cancels, changes of policies, or any other endorsements sent by agents.
I worked on our problem resolution desk answering producer of records agents, agents within our company, and customers with our JUA policies, on any questions they might have with their insurance.
I assisted other areas as needed, mail changes, or any other requests, I was chosen often for special projects by management and Analyst when they needed help.
I get along with all co-workers and through the years met people all over the company ( main office in Dearborn) I helped with special events (united way) in serving people.
The hardest part of the job was the volume of applications needing to processed in a day. (30-70) I managed to do, but due to problems on apps, – more... calling agents and waiting for their response before I could complete apps. I have allot of patience and noted delays on work management due to waiting for answers.
Meeting new people daily. It was a large office, and I talked and met people every day. I enjoyed that. – less