AAA Employer Reviews

I performed various duties that ranged from financial services advocate, inventory stocker, membership creations, booking domestic vacations packages. The employees are very fun to work with and make the day go faster.

i stay home until i receive a call to go help someone. then i drive to their location and help them.

We were the first to greet the customers as they arrive. How our service was when the guest first came to the hotel, usally will inform the guest on what kind of treament they were going to recieve staying at the hotel. My Manager was a good guy very demanding and had very high expections, and me and my co-workers achived them. The hardest part about – more... my job was satisfying a customer/guest who was dissatisfied with a prior employee of the Hotel. Example bellman,frontdesk,ect. The most enjoyable part was making the guest happy and making sure they had the best stay at the hotel as possible. – less

Before computer technology, Trip-Tiks were instrumental for road travel. Every day numerous clients with various travel destinations required intricate mapping and hotel information/reservations for their road trips. Occasionally a client will require ferry reservations and tickets for special events.

Travel brochures and tour books were essential – more... for traveler's and most often I would create an individualized travel portfolio which clients enjoyed. The process in assisting travelers provided opportunities to discover and experience numerous travel destinations. Positive energy among staff and peers encouraged the team to produce quality and personalized service to customers. – less

Working at AAA gives you the proper traning and experience to handle the many diffrent needs of our diverse clients. Our mangement team is very knowledgeable and helpful in regards to all job related issues. Although it is sometimes difficult to keep a client you like it is great to meet diffrent people.

The work was very productive and rewarding because of the nature of helping others in a distressed situation.

I work in the policy management group department of the Automobile Club of Southern California Administrative Office, taking around 50-100 phone calls per day in a fast-paced call center. I assist our insured's with their policies, billing and numerous other products we offer exclusively to our members. I have learned the in's and out's of insurance – more... and all of the guidelines that are set forth by AAA itself and the Department of Insurance. I have amazing co-workers that I am blessed to have met. The most challenging part of my job is coming across situations with insured's policies that myself and upper management have never seen before, but it's also the most enjoyable part because I learn something new when we put our heads together and figure out a solution to resolve even the toughest issues. – less

A typical day at AAA consisted of never knowing what you were about to walk into. Computers sometimes would go down so you had to use paper and listen to your members and tow truck drivers very carefully to find out where they were located at. Management played a big role in the everyday life at AAA. We were all pretty close as in a family work environment. – more... The hardest part of my job was locating contractors to be able to tow heavy loads like an RV for example. The most enjoyable was knowing I just helped someone safely get off the road. – less

A typical day at AAA is basically, there is to be no availability at all, so we must constantly make outgoing calls. If we are available for over 2 minutes, then we will be placed in call receiving, where we have to take incoming calls, and have to go by a script where we are graded on. The management is always changing routines or procedures, to what – more... they see fit, but they really don't know how it effects all of us, since we are the ones that are actually performing the tasks at hand. My coworkers are great people to work with, they make the day go by as pleasant as possible. The hardest part of the job is actually making those outgoing calls every 2 minutes for an 8 hour shift. – less

Great individual to work for. Seems malleable in terms of hours, and is an all around personable guy.

I loved working here, but there was no opportunities to move upward..upper management had been there for years and didn't seem like they were going anywhere anytime soon. There was only 3 shifts available, with little room for time differential. The other workers were great, very friendly and warming. The job itself becomes redundant and you have to – more... have a lot of patience but all in all it was a decent job. – less

i love my job with aaa. i have been there 13 years. it is time to move on and better myself

There was always something new happening and someone new to meet, which I loved. It was my first office job and I honestly think it was really good experience to have.

this is a job you work at just to get by until something better comes along

Excellent Company, Excellent customer service, Owners and Employees working for you and your needs

It is a great place to work, management is supportive of their employees, have many incentive programs, to encourage professionalism in the workplace.

taking incoming calls for roadside assistance.
good working environment
good relationship with coworkers

Typical day answering the phone and dispatching. Management is fine,co-workers great to work with. No hard parts of the day. Most enjoyable part is helping out. Extreme patience

AAA knows what it's doing -- even if it wasn't keeping up with the Fortune 500 types of companies. Wonderful people who become your life-long friends. In my professional area, the salaries were on the low end, and it was nearly impossible to get a promotion within my career expertise. I had to leave in order to get back on the salary/title track that – more... I had been on at American Savings (prior to AAA). – less

AAA has been hands down my favorite place to be employed. I spent almost 8 years with the company and received a promotion every 2-3 years. Here is where I received my dispatcher training and experience as well as gaining 3 years of call center leadership experience.
The gained valuable experience in the hiring processes, training large amounts of staff, – more... meeting facilitation, time management, budget management, client relations, office management and much more.

When they announced the move to OKC at the same time my mother grew ill, I had to make the choice to return closer to my mother to assist.

AAA taught me loyalty and I'm looking forward to returning to a good company and get back to work. – less