AAA Employee Reviews

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really good i wich i could go back
Dispatch Tow Truck Driver (Former Employee) –  Miami, FLNovember 21, 2017
the job was all so good for the way they treated the employees. covered them all the way could and was happy to do it never had poor equipment truck were great
Pros
free supplies after hurricane
Cons
nothing
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Great company
Insurance Agent (Former Employee) –  Port Charlotte, FLNovember 21, 2017
Great company to work for. They care about there employees, its a family environment. The company works with you to get your Insurance License. They follow up with a mentor and online training plus classroom training.
Pros
Free lunches
Cons
None
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Goal Driven Work Environment
Insurance Sales Agent (Former Employee) –  Portland, MENovember 20, 2017
This is a very fast paced work environment. Daily, weekly, monthly, and yearly goals needed to be met. "Warm" calling clients was a must, as well as the constant push to turn all interactions into potential sales. This was not an 8-5 job, evening and weekend hours were required to meet goals.
Pros
Good Benefits
Cons
Very hard to find the work/life balance
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terrible place to work
Retention Agent (Current Employee) –  Coppell, TXNovember 17, 2017
awful management decisions, reverse discrimination, terrible human resources department, only way to advance in this company is if you know someone. management does not know the job function, management doesn't take the time to train new employees, tons of favoritism
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Training do not help if you can't keep up.
TRAVEL AGENT (Former Employee) –  Coppell, TXNovember 15, 2017
If your having trouble with your training they wont help at all. They method is to talk about how you messed up and front of the class. By the time your manager gets to the situation the head quarters including every other department knows about it, while still not helping.
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Ok place to work
Service Representative (Former Employee) –  Philadelphia, PANovember 11, 2017
Work can be stressful at times. You may have a manager that is very strict. You did get a bonus every February depending on how much was being made. The headquarters moved to Delaware and it wa le fun riding the train with fellow associates at that time.
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Company still developing
Technical Support Analyst III (Current Employee) –  Coppell, TXNovember 10, 2017
Company been around for a long time but since I been here, they act like they just opened up the business yesterday. Still far behind.Management and leadership don't make rational decisions
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Was a great place to work with
Driver (Former Employee) –  Las Vegas, NVNovember 9, 2017
Had a great time working with this company great company what's the best experience in my life working for this company wish I had more options to stay with this company but I have to move
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A great place to work but be prepared to WORK!
Emergency Response Specialist (Former Employee) –  Lake Mary, FLNovember 9, 2017
Overall I had a great experience working at AAA. I'd go back in a heartbeat but unfortunately, my wife was relocated to Georgia with her company for a period of time.Subsequently, I had to leave with very little notice and no I'm considered NOT ELIGIBLE FOR REHIRE!
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Triple A was a lovely job
Roadside Technician (Former Employee) –  Milwaukee, WINovember 9, 2017
I️ really loved working with triple A. The people I️ worked with was the ones who had car problems. As you go through helping people throughout the city, you’ll see that there’s a lot of good people still out there
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Brutal ... the stress is unbelievable
Call Center Representative (Current Employee) –  MichiganNovember 8, 2017
You must maintain high marks on call center metrics at all times. OLD OLD OLD software makes handling customer calls impossible to breeze thru. So much favoritism is shown to the "right" people while others are left to drown in the work overload. You are monitored on every single thing you do, including using the restroom. Promised one shift but was involuntarily placed on another, horrible shift. It's just TOO much pressure for the average person.
Pros
the pay is decent
Cons
Benefits cost a fortune so you're at minimum wage once they deduct the cost of those..
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Service Agent
Service Agent (Current Employee) –  Glendale, AZNovember 3, 2017
Answering phones 8 hours a day gets old fast. Especially when the customers complain daily. Advancement is slow and needs to come soon or I will be a goner.
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opportunity to meet wonderful people
Independent Analyst/ Consultant (Former Employee) –  USANovember 2, 2017
This is the consulting Agency. It requires a lot of moving, but usually to great places. The hours you primarily make your own which is good for single moms. You meet some very interesting business owners and learn a lot about so many different industries all while giving your knowledge to help them succeed.
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Fun Workplace
Customer Service Representative (Former Employee) –  Hamilton, NJOctober 28, 2017
Call center environment, very comfortable but face paced. Very helpful management willing to assist in advancing. Very detailed training, as well as organized classes.
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You work with one person at a time on the phone.
Member Services Counselor (Former Employee) –  Hamilton, NJOctober 24, 2017
I liked working with the customers over the phone. I enjoyed fulfilling their needs in membership. I also enjoyed helping people when they broke down on the side of the road and making sure to get help out to them as soon as possible.
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Excellent Company
Executive Assistant (Former Employee) –  Lake Mary, FLOctober 24, 2017
Very relaxed atmosphere, friendly peers to work with and Management had an "open door" policy. There were never any doors on offices, making it easy to speak with anyone in upper management at any time. Very friendly environment, extremely helpful and provided non-stop training and support.
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Great place to work
Member (Current Employee) –  Clearfield, UTOctober 23, 2017
You receive about 100 calls a day, but each one of them you know you are helping someone who is need. Hardest part is wanting to help someone who desperately needs the help but not being able to do policy.
Pros
Great Pay
Cons
No room for advancement
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Great to Make a Career
Travel Consultant (Former Employee) –  Grand Island, NEOctober 23, 2017
AAA is a great company, well established in its field. Had I not wanted to relocate, I would have stayed as the people that were in my office were great as were my clients.
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overworked and under paid
Travel Agent (Current Employee) –  Uniontown, PAOctober 23, 2017
Pay is not worth the workload and stress. Often times are forced to stay beyond closing times to assist with clients plans. Not informative of the commission program upon hiring. Must meet an extremely high quota before you are able to bonus.
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Learning Experience
Claims Representative (Former Employee) –  Long Beach, CAOctober 22, 2017
This job is not for everyone. You must have great communication skills and possess the ability to maintain your professionalism when dealing with an irate customer. It is a fast-paced stressful, semi-call-center like environment. You must be able to meet deadlines, maintain quality production while investigating, coordinating and negotiating claims.
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Overall rating

3.7
Based on 1,223 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.6
Job Security/Advancement
3.3
Management
3.2
Culture
3.5