Life Insurance Agent (Former Employee) – Mountain View, CA – January 20, 2017
I love working for AAA as a Life Insurance sales agent. I love to help the people to manage their financial investment (annuities) and also love to help with life insurance. The company's culture is awesome. I love AAA and I missed working for AAA.
Fleet Technician (Former Employee) – Seattle, WA – January 18, 2017
The trucks needed a lot of work and the single maintenance technician was overwhelmed with the amount of repairs needed. Management did not provide the proper equipment to be able to safely perform the duties expected of the drivers. Drivers were put in to trucks that did not play to their skill level which resulted in a lot of wasted time. The dispatching software was more of a nuisance and created more work for the dispatchers who had to 'catch' calls before the software assigned it to a driver. Overall, management did not have the best interest of their drivers in mind when making decisions.
Call Center Representative (Current Employee) – Providence, RI – January 18, 2017
Definitely an entry level call center with entry level pay but novice work load. No holiday pay because of the type of service provided, ability to move around the business as long as you already have the experience.
Customer Service Representative (Current Employee) – Omaha, NE – January 17, 2017
I love to help people which is why I came to work here. The only problem is people are entitled and think everything should be handed to them. When it's not, you get angry people calling back and it takes a toll when people are screaming at you for hours at a time. When every other call is someone calling back to complain you feel like you aren't helping anyone. You can only go up so high for advancement as well. You can't just take a day off if your sick and you can't always take vacation time off when you want even after you earn it. When I got hired, the only shifts available started at 2 or later and the next class that came in were offered 8-5 shifts. It's usually a first come first serve kind of place for time off or getting shifts and stuff that they offer.
Easy, paid training
Mandatory attendance, late hours, mandatory overtime
I have worked at AAA for about 10 years. I have be extremely successful at making an impact. I enjoy helping people everyday. I have been blessed with the best team. I have learned to excel in a not for profit organization.
Very stressful work environment with little to no recognition from management. Extremely high turn over rate and is usually short staffed! Not enough team players or individuals that care about maintaining a professional attitude and or appearance.
Occasional free lunches
Short staffed, High Stress and Operating Systems tend to break down often
Not a place i would suggest to work at unless you are desparate
Property Manager/Leasing Agent (Former Employee) – Dalton Gardens, ID – January 10, 2017
The owner of this company lived in California. The business is in Idaho, he had no idea what it was like to have snow that had to be removed and no way to remove it or no place to put it. There was no support just complaints about costs to do business. Cheap, cheap and cheaper was the motto and pay the employees as little as possible without taking out taxes as required by law was the rule of the day. I had to get on food stamps in order to survive at this company
I had a house to live in, I had a job
Just about anything you can think of was a con at this place
Licensed Insurance Agent (Former Employee) – Dearborn, MI – January 10, 2017
Management is so outdated. Expect you to do things that they themselves can not or have knowledge of. Micro manage big time and constantly changing requirements to meet goals. Very unprofessional professional management team, If you have other options think about the other options first..
Roadside Assistant/ Dispatcher (Former Employee) – Portland, ME – January 6, 2017
Working for AAA NNE was a rewarding experience. Everyday you got to help people in need out of some tough situations. The staff there had to share desks, so every day you were sitting next to a new person. The schedules were pretty forgiving and flexible to fit your preferences. The relationships I made working there I have kept.
If we decided to work through lunch the center would provide lunch for us
work through lunch, stay late at times, business casual
Claims Customer Service Representative (Former Employee) – Dearborn, MI – January 3, 2017
This was one of my favorite career jobs. I worked in the Claims department. The management in that department sucks though. No one works as a team, and some of their management was really rude and nasty, or inexperienced.