Pros: benefits, fun, pay, people, job itself, i felt "culturally" it was a fit for me.
Cons: favoritism, rank pullers, disconnect between core values of company and lower management
Overall I would go back in a heart beat, because I felt that it was a "fit" for the most part, I feel the disconnect is just "people" so to say, they get "hungry" and seem to really forget what it is that the Club represents and is trying to do. Well, to what I was taught at least. Did not see that happening with the downstream of management basically. – more... I love the Club! Still insured there! and I still promote it, but, here is my experience.
I worked for AAA for about 6 years in the Field Sales offices. Overall all the employees pretty much loved each other and were respectful, positive and fun on an ongoing work basis. Behind the scenes, the true colors of the frustrations seemed to come from every part of the office. The employees complaining about management and the company and the demands of the company. I truly believe there is a disconnect between what the core values of the club are and how they are being lived out in the office and daily function. The pressure that the managers are under to reach goals and cross selling, etc, creates a pretty negative environment depending on who the manager is. Out of the four or five managers that I had through that time I had one manager that seemed to be able to handle it all so to say. He had been with the club since he was about 17 years old and really successfully handle and expedite the employees, the members, and the tasks as well as "stomach" the pressures of upper management. Unfortunately all of my efforts, my overtime, my desire to handle the office with exceptional service outside of my job description ended up slapping me in the face and getting me fired. There was no compassion or validation for me handling what actually belonged to two other positions that were not filled for the majority of time in that office. I liked the pay (even though it was well, well deserved) the benefits are good, and much more. I would still refer someone to work at AAA and just understand that there is a lot of favoritism, unscrupulous management practices (now remember, everyone needs supervision, I just wonder who is supervising the managers to follow the company's own guidelines) Everyone told me for 6 years (which I never did) is CYA so to say. Just have your boundaries, learn to say no, and CYA at all times. I was very surprised that just prior to my termination my upper management that had been so nice to me for years, had me at "wow" club lunches, Top Sales Lunches and so on did not return an email that I sent to them asking if there would be another position in the company. Even to today some of my hands on supervisors at the club keep telling me to come back, I laugh and say "you realized that I was fired don't you?"
P.S. To the One Manager, and you know who you are, you get a 5!!! – less