Find companies:
AAA
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
373 reviews

AAA Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great palce to work
AutoCare Agent (Current Employee), Roanoke Rapids, NCJune 3, 2014
Pros: profit sharing, 401-k, overtime, continuous bonuses
Cons: expensive healthcare, point system
AAA has provided me with excellent customer service skills, data entry, account management skills, accuracy within documents, and documentation skills. I have learned a great deal by working with this company.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
High level of stress
Claims Service Representative I (Current Employee), ST. LOUIS, MOMay 30, 2014
Must time manage to succeed
High volume of claims makes it impossible to complete all work in one day.
Staying late every day happens often
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Working in emergency road servivce was extremly a stressful position.
Customer Advocate (Former Employee), Grand Rapids, MIMay 28, 2014
Pros: good atmoshere
Cons: open 24/7 and you will work untraditional hours even on holidays.
Although I have learned a lot as a customer advocate in emergency road service at AAA. I have also learned that a job with that amount of stress is not for me.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
n/a
Dispatcher I (Current Employee), providence, riMay 25, 2014
I just started. So far it has been great and the culture is amazing.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
OK PLACE TO WORK
Emergency Roadside Representative (Current Employee), IRVING,TXMay 22, 2014
the work day goes by fast, management is not all that great and the pay is horrible to what we have to do and what they expect of us.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It was a nice place to work
Customer Service Representative and Dispatcher (Former Employee), Garden City, NYMay 19, 2014
Pros: summer and christmas party
Cons: non
Busy phone.
A lot about the oil business.
Management was okay.
I very good it my co-workers.
The hours - because in the summer they were no over time.
When the clients called and let us know that they were satisfied.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good company, promotes from within.
Group Relationship Manager (Former Employee), Omaha NEMay 14, 2014
Good company, promotes from within, supports education and training.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive.
Call Center Representative (Former Employee), Utica, NYMay 14, 2014
I would go in everyday and send members road side assistance, help with memberships and trip tiks
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
the life at AAA
Insurance Specialist (Current Employee), Irving, TXMay 8, 2014
•a typical day at work
•learn new procedures
•management and the co-workers are great
Awesome career
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
had a gym and other amenities
Customer Service Rep II (Current Employee), IRVINGMay 2, 2014
Pros: pay, benefits, 401k, gym on site, covered parking garage, will work with you for schedule
Cons: time off policies, constant changes, favoritism, hard to move up the ladder
typical day/night included back to back calls on assisting those in emergency roadside that were broken down. Have scheduled breaks and lunches. Make sure hitting compliance rules and offering places of repair and meeting goals.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great environment
Policy Service Representative (Current Employee), Los Angeles, CAMay 1, 2014
AAA is a great place to work excellent hours and beautiful facilities. The people are great and it is a wonderful working culture.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good staring place for work experience in customer service
Customer Advocate (Current Employee), Grand Rapids, MIApril 30, 2014
Pros: good benefits
Cons: not too flexible work schedules.
Assisting those with emergency road service. Assisting contractor with membership benefit and roadside problems.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast Paced Environment with Opportunity for Growth
Call Center Supervisor (Current Employee), Irving, TxApril 27, 2014
Pros: great benefits, opportunity for growth, and great pay.
Cons: lack of structure and professionalism at times, and antiquated processes.
A typical day for me would be about 8 to 10 hours. Most of my day ranges from one-on-ones with employees, answering questions, fielding escalations from customers, and completing administrative tasks. The most challenging aspect of my job is structuring my day around the interruptions steadily arising throughout the day. The most rewarding part of my – more... job is building relationships with my directs and counterparts within the department and throughout the organization. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Tow driver
Tow Truck Driver (Former Employee), Baltimore, MDApril 26, 2014
For good company to work for, very good training programs and hve a lot of educations opportunities
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Excellent work environment and management!
Customer Advocate-MSC Insurance (Former Employee), Dearborn, MIApril 25, 2014
Loved this job---great camaraderie there. Excellent place to work!
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great job!! and awesome co-workers
CSR/Shipping and Receiving Specialist (Former Employee), Dallas TXApril 21, 2014
Pros: free food provided by owner all the time.
Cons: no insurance provided, and no growth within the company.
A typical day @ AAA got to work 10 mins to 7 am. that was punch in time. Owner of the company provided food for office co workers so we would take turns cooking. so every one had breakfast and coffee to start our crazy morning. It was fun, we could listen to music, laugh, interactive with customers on a day to day basic. it was just the best job any – more... one could have. It was family owned. Only one problem there was no growth for any one their you always be what you were a CSR and that was about it. no insurance provided. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Organization
Insurance Sales Agent (Current Employee), Portland, MEApril 18, 2014
Pros: benefits
Cons: limited time off
Large company with great benefits. Great relocation opportunities to TX and CA if desired.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Short and sweet
Lock-man Locksmith (Current Employee), Pinellas Park FLApril 15, 2014
Pros: company truck, health benefits, working from home, locksmith trade
Cons: on call 24/6, the pay, having no social life
I absolutely love the locksmith trade, though being an on call roadside assistance driver makes starting a life very difficult. Only having one day off a week to accomplish my everyday duties is very tiring and stressful.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Busy
Roadside Service Specialist/ Customer Service (Former Employee), Omaha, NEApril 15, 2014
Pros: schedule
Cons: short breaks
The hardest part of the job was:
Trying to figure out where people were located to send a tow truck. Specially, if they got lost and didn't know what road they were on. Took calls from Michigan, Illinois, North Dakota, Wisconsin, Indiana, Minnesota, Nebraska, and Iowa.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great people, yet poor leadership
UX/UI designer and developer (Current Employee), Lake Mary, FLApril 14, 2014
Pros: talented developers
Cons: poor management, terrible work conditions
AAA is a very old company, so their IT everything reflects that. They use JSF, and A4J. Old architecture. Their JSF framework does not support HTML5, which makes the development of rich mobile applications close to impossible.

Management is terrible here. Politics are so intense that products can't be shipped on time. Often time getting extended for – more... an entire year.

The place is super old. They have no coffee broken chairs, and 15" cheap single monitors. Cheap low ram hardware making your job a nightmare.

Last but not least, people here are awesome. For some reason this place attracts some seriously talented people. They do not stay here however, reason why I left. I am ready for Angular.js. I CAN'T stay here! I am becoming useless by the minute. – less